BT Infinity & FTTx Discussion
- Thread starter michellez
- Start date
AFAIK you're currently limited to Zen, BT or Andrews & Arnold. Plusnet have been doing a trial for existing customer only for what seems like years.
An Enta reseller should be able to offer FTTP - I'd check but I don't have a price list to hand.
Thanks, just looked at the price of 330 on Zen... ouch.. £99 a month.
Looks like I will stick to 80mb until the prices come down to a normal level.
Same, Mine is down to 5Mb downoad too, either the upload is down to 9Mb
Few days ago it was
dropped from 65-70Mb (Down)and 19Mb(upload) to 25Mb download / 15Mb up
I'm still waiting for BT to activate my broadband, it's a FTTP install - all the equipment has been installed but the Homehub just shows an orange light. It was supposed to be activated on the 8th December but excuse after excuse it still isn't activated. So frustrating and utterly shocking support service. Unfortunately BT are my only choice for fibre because no other ISP who offer FTTP can see my address, I'm currently on a new build estate.
They keep telling me the order is 'stuck' at the Openreach end where it has to manually be processed through some Phoenix software system, I just can't fathom why it is taking so long, surely it can't be that difficult to process an order remotely (I first placed the order on the 25th November!).
Is it even worth me complaining to someone like Ofcom? I'm well aware it probably won't speed things up. I just hate the fact Openreach are not customer facing and hide behind BT Retail/Business. I've heard bad stories about BT but I didn't think it would happen to me, it did - I will vow to never ever go with them again if I had the choice.
They keep telling me the order is 'stuck' at the Openreach end where it has to manually be processed through some Phoenix software system, I just can't fathom why it is taking so long, surely it can't be that difficult to process an order remotely (I first placed the order on the 25th November!).
Is it even worth me complaining to someone like Ofcom? I'm well aware it probably won't speed things up. I just hate the fact Openreach are not customer facing and hide behind BT Retail/Business. I've heard bad stories about BT but I didn't think it would happen to me, it did
- I will vow to never ever go with them again if I had the choice.
So ive not had time to call BT with the crappy speed but just checked again and now im getting 3Mb Down from 65-70Mb
Anyone else getting crappy speeds and how quick was it to get sorted?
I had a nightmare just trying to get my login details reset for the website after being pushed though the Indian call centre
Anyone else getting crappy speeds and how quick was it to get sorted?
I had a nightmare just trying to get my login details reset for the website after being pushed though the Indian call centre
Soldato
- Joined
- 23 Dec 2013
- Posts
- 3,547
- Location
- North Wales
All ready for the upgrade on friday. Very excited, am predicted to get the full 76Mbps. 
Unlocked Huawei 612 3B - Check
Asus RT-AC56U flashed to Advanced Tomato - Check
Cab is going to be quite full by the looks of it, 410 properties are connected to it.
Unlocked Huawei 612 3B - Check
Asus RT-AC56U flashed to Advanced Tomato - Check
Cab is going to be quite full by the looks of it, 410 properties are connected to it.
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All ready for the upgrade on friday. Very excited, am predicted to get the full 76Mbps.
Unlocked Huawei 612 3B - Check
Asus RT-AC56U flashed to Advanced Tomato - Check
Cab is going to be quite full by the looks of it, 410 properties are connected to it.
whats the site where you get that information ? I have been on it before but can't remember the link
Soldato
- Joined
- 23 Dec 2013
- Posts
- 3,547
- Location
- North Wales
There's 561 connected to mine.
Plusnet are sending an Engineer out to try and raise our upload!
I think I'll switch the Openreach modem back to the Plusnet Hub One before they turn up, as I don't want them blaming my equipment and charging me £50! ..the upload sync is the same with both units before someone asks
We're on the 80/20 package, getting 70 down consistently with speedtest.net, a 9 upload is half what I really want, as the neighbour is 600 metres away and gets 20 up, we're only 550 metres from the Cab.
I think I'll switch the Openreach modem back to the Plusnet Hub One before they turn up, as I don't want them blaming my equipment and charging me £50! ..the upload sync is the same with both units before someone asks
We're on the 80/20 package, getting 70 down consistently with speedtest.net, a 9 upload is half what I really want, as the neighbour is 600 metres away and gets 20 up, we're only 550 metres from the Cab.
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Interesting information on that website. My Huawei cabinet only had FTTC available from May 2014, so only a year before I moved in, unlike all of the other cabinets in the area. Strange! Only 94 people connected to it though.