BT Infinity & FTTx Discussion
- Thread starter michellez
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Soldato
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My mum and dad's new house in Dorset has finally been enabled for FTTC today!
Estimated speeds are a bit faster than I was expecting considering the line length. The only thing that confuses me is the vast difference in predicted speeds:
Sky's website gives a speed estimate of 40.0-40.0 Mbps ???
Plus net gives a speed estimate of 62-80Mbps
BT gives a speed estimate of 63Mb-80Mb
They have Fibre pro at their current property with Sky, it would be nice to stick with Sky but not if they're going to be that much slower!
Sky only offer the 40meg service via their website which is why the estimate is 40meg, if they move their current fibre pro to the new property they will be in the same ballpark as the others.
Soldato
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Just been installed, upload sync rate seems low. Currently at 53Mbps down and 8.8Mbps up.
Was quoted to have at least 62 down and 19 up by plusnet.
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8.8 Sync you say.. Please post the stats page from your Hub one router for me 
192.168.1.254 >> Troubleshooting >> Helpdesk.
Strange how were both on Plusnet with identical upload sync speeds!!
192.168.1.254 >> Troubleshooting >> Helpdesk.
Strange how were both on Plusnet with identical upload sync speeds!!
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Soldato
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8.8 Sync you say.. Please post the stats page from your Hub one router for me
192.168.1.254 >> Troubleshooting >> Helpdesk.
Strange how were both on Plusnet with identical upload sync speeds!!
It's at 8.5Mbps atm, it was on 8.8 right after the installation. Download seems slower than it should be at only 52Mbps, i guess that is down to it being a fresh install and still needs to determine the rates for my line.
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Initial speeds should be the max available until DLM trims it back if necessary, have you ran the BT wholesale tester and then done further diagnostics (enter your telephone number only) to check the line profiles?
Soldato
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Just odd as there are others on PN's forum with line attenuation very similar to mine but have sync speeds of around 70Mbps, PN Hub One router doesn't support G.INP so it isn't that, my cab isn't enabled with G.INP yet.
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If only another significantly cheaper ISP marketed themselves as having UK based call centers and offered an unlimited service where you were free to use your own equipment.
Meanwhile on Plusnet...
My mum and dad's new house in Dorset has finally been enabled for FTTC today!
Estimated speeds are a bit faster than I was expecting considering the line length. The only thing that confuses me is the vast difference in predicted speeds:
Sky's website gives a speed estimate of 40.0-40.0 Mbps ???
Plus net gives a speed estimate of 62-80Mbps
BT gives a speed estimate of 63Mb-80Mb
They have Fibre pro at their current property with Sky, it would be nice to stick with Sky but not if they're going to be that much slower!
Sky offer Fibre Pro too up to 78Mb, so the speed will not be 40Mb if your line can do 70-80Mb. You have to ring up or go on chat to order it though.
I would go with either Plusnet or Sky. I'm with Sky personally and can't fault it.
If you go with Sky for Fibre Pro, try get the price @ £20 pm with the adviser as opposed to £30 full price. I've paid this last 2 years no problem.
My 16mth infinity contract is up in about April. Seems like you can get good cashback deals on BT as a new customer. Does starting a new contract after this one finishes count as being a new customer, or do I need to wait a bit? lol 
I just phoned and Sky have confirmed they can supply Fibre Pro, 63Mb-80Mb predicted
. They advised to book the transfer now to avoid overcapacity, and if for whatever reason the purchase didn't go through, we could up to cancel up to a day before with no ill effects?
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Soldato
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My connection should be about another 10Mbps faster than it currently is according to the BTW checker, it's currently 10Mbps below what even an impacted line should get. 
Might give plusnet a ring tomorrow.
This is what i currently get:
This is what i should get:
EDIT: Seems that Plusnet's automated line checker has detected a fault on my line. I was told by one of their CS staff that if the speed is outside of the impacted range then that in itself is a reason to escalate it over to BT Openreach. Had it installed less than 3 hours before the fault was detected, the engineer told me that my line was very good! Turns out that was a load of rubbish.
Might give plusnet a ring tomorrow.
This is what i currently get:
This is what i should get:
EDIT: Seems that Plusnet's automated line checker has detected a fault on my line. I was told by one of their CS staff that if the speed is outside of the impacted range then that in itself is a reason to escalate it over to BT Openreach. Had it installed less than 3 hours before the fault was detected, the engineer told me that my line was very good! Turns out that was a load of rubbish.
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I just phoned and Sky have confirmed they can supply Fibre Pro, 63Mb-80Mb predicted
Good stuff. What price you paying £30 or did you haggle for £20 pm?
. I really hope I'm not jumping the gun, contracts haven't been exchanged yet. The advisor did reiterate it can all be cancelled or moved accordingly!The only thing that surprises me is the engineer said an Openreach home visit is not required as there is already an active line at the address. From memory the master socket faceplate is very old though, I thought I'd need a new one?
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Soldato
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Connection reset this morning. Some very good news.
The only thing that surprises me is the engineer said an Openreach home visit is not required as there is already an active line at the address. From memory the master socket faceplate is very old though, I thought I'd need a new one?
Cheeky! I'll bare that in mind when I talk to Sky next. I'd be jealous if I didn't have Family for £14pm.
You won't need an engineer they will send a self-install kit with filters. But if I was you, I'd remove the ring wire from your master socket and buy a BT VDSL Mk3 faceplate for about £10 on the bay or rain forest. Both will really help improve your line in terms of speed and reliability.
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I'm still waiting for BT to activate my broadband, it's a FTTP install - all the equipment has been installed but the Homehub just shows an orange light. It was supposed to be activated on the 8th December but excuse after excuse it still isn't activated. So frustrating and utterly shocking support service. Unfortunately BT are my only choice for fibre because no other ISP who offer FTTP can see my address, I'm currently on a new build estate.
They keep telling me the order is 'stuck' at the Openreach end where it has to manually be processed through some Phoenix software system, I just can't fathom why it is taking so long, surely it can't be that difficult to process an order remotely (I first placed the order on the 25th November!).
Is it even worth me complaining to someone like Ofcom? I'm well aware it probably won't speed things up. I just hate the fact Openreach are not customer facing and hide behind BT Retail/Business. I've heard bad stories about BT but I didn't think it would happen to me, it did
And I still have no broadband
I can't believe how bad BT are and how they have not sorted it out yet. It's now officially over a month since it should have been activated. According to the FTTH Order Management team my issue has been escalated to the highest level management on the Openreach side to get it resolved. It sure doesn't feel like it, there really is no excuse for this not to get fixed. The FTTH Order Management team said they would next update me on the 20th January! I said is that some kind of sick joke to which they just keep on saying it is out of their hands and they have to wait for Openreach to update them.
The only excuse I could get out of them is the Telephony part of my order hasn't closed off properly which in turn means the broadband part of the order can't be activated and then closed off. The Openreach engineers need to manually close off the first part of the order which I really don't understand why it is taking so long considering the landline works fine. So frustrating!!
There are not enough expletives to describe my experience and how awful BT are.
Connection reset this morning. Some very good news.
Impressive!
How did you manage that? Plusnet can't even reply to my issue on the forum!
Do you know what the problem was?
Soldato
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No idea, plusnet said that it was probably down to the cabinet adjusting the DLM configuration for my line. We were the first customer on the cab and the engineer said that the speed will probably increase as the DLM adjusts to my line. I did mention to him that we were quoted 62Mbps minimum by plusnet, i guess him saying that the line was a good quality one was right. According to the HG612 Attainable rates are 96Mbps down and 34Mbps up, actual is 79987Kbps down and 19999 up.
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I'm going to guess that Plusnet changed their IP Profiles for your account from their end, as the DLM has to be reset by an Openreach engineer.
Enjoy your connection, I was the second on our Cab with a downsync of 80,000 which has now dropped to 72,000 since the village has started signing up
Enjoy your connection, I was the second on our Cab with a downsync of 80,000 which has now dropped to 72,000 since the village has started signing up