BT Infinity & FTTx Discussion

a) uh now.
b) BT normally require an engineer inspection of the line and cabinet as a minimum, which means a 2-3 week wait. The equipment is self install however and they send that to you a day before the engineer visit.
 
My FTTC sync rate is bang on 60.00 Mbps, and comes back at this number after rebooting my Smart Hub.

Am I right in thinking this is a strangely round number to sync to and survive through a resync? Not really sure what could be causing it.
 
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bit of an odd one here. I am like many folk waiting and watching the date get moved every six months on the adsl checker which showed the estimated FTTC on a clean and impacted line. This has been the same since we moved into the property almost three years ago. Last year instead of a 6 month holding date a what appeared to be 'final window' was shown - stating 'Cabinet to be enabled between Apr-16 and Mar-17. Date to be confirmed once the survey is complete..'

So I've been checking every so often and the FTTC estimates for the A/B lines have been occasionally changing. Today when I checked the FTTC have been removed altogether and it only shows FTTP to be available by March 17. The exchange has been fibre enabled for 3 or so years.

Am I right in thinking that they've done the survey and for whatever reason decided not financially viable and scrapped enabling the cabinet ? Really frustrating if that's the case particularly as I live in a big suburb of Edinburgh just outside the city so I would have thought many folk would be itching to get fibre.
 
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yes I know where my cab is it's a couple of streets down from me I always have a look every feww weeks nut no new cab or work last time I checke. I checked that website this morning and now says exploring solutions. so far I've written to my ISP my MP and my MSP and the CEO of BT. So I'll gauge it from there and see what I need to do next
 
Caged said:
My FTTC sync rate is bang on 60.00 Mbps, and comes back at this number after rebooting my Smart Hub.

Am I right in thinking this is a strangely round number to sync to and survive through a resync? Not really sure what could be causing it.
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Sounds like your line is stuck on banded profile by DLM, the only way to clear it is to get a DLM reset by an Openreach engineer.
 
Mine's stuck as well. I always get a sync of 66,999Kbps with an attainable of 74,500Kbps(-ish).

I had a line fault and the connection never completely went back to where it was previously. I believe that a DLM reset is the only option, and as my connection is well with the promised range there's not much chance of that happening.

I would have thought that by now ISPs would have had an straight forward way of triggering a DLM reset, but apparently not.
 
the-evaluator said:
I switched to the Draytek from the Openreach ECI modem because the Openreach modem was failing. I'm getting about 15Mbps less downstream from the Draytek than I was with the Openreach modem.
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Hmm this doesn't fill me with much confidence; I've just agreed to buy a second hand Draytek 130 at a knock down price. 15Mbps is a huge drop.

Mind you when we move house I'm thinking of leaving BT to go to A&A, though they still be using BT backhaul.

Hmm or Zen are £47pcm including line rental. Now thats an attractive option.
 
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Kei said:
I tried the bt wholesale test yesterday evening and it shows the same issue, and yes the sync has dropped based on that ip profile. Having done some further investigation, it seems the landline isn't working as there is no dial tone and ringing it doesn't get through so something is definitely amiss. Tested directly in the master socket and still no tone. Need to find the spare phone to double check now.
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Kei said:
To follow on, BT fixed the fault by about 9:30am the day after we reported it. Dial tone is back and the speed is presently up to 58/19mbps. Hopefully it'll rise back to where it was over the next couple of days.
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Well to follow up, I've been keeping an eye on it and it had gotten up to around 55/19mbps but has taken a nose dive again. Dial tone still present this time but possibly slightly noisy. Seriously looking into getting the cisco vfsl modem EHWIC for my 1921 so I have a decent broadcom based modem which will give me full line stats.
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lowrider007 said:
Hi guys I have fttp, woke up today to find the optical light on the openreach modem flashing green and no internet connection, anyone on here had that problem before? I have a feeling the modem is toast :-(
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Probably engineer took your line port swap over by mistake like loss of VDSL connection. (few peoples have this problem with Plusnet)
 
Presumably the light is set to flash at the start of the boot process, and then turns solid at the end. So it staying flashing would hint at the boot process failing.

Is there a factory reset on the device that you can run? I assume you've powered it down and back up etc.?
 
Caged said:
Presumably the light is set to flash at the start of the boot process, and then turns solid at the end. So it staying flashing would hint at the boot process failing.

Is there a factory reset on the device that you can run? I assume you've powered it down and back up etc.?
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Yep I've powered it down and tried the the hard reset, no luck, just spoke to BT, the are sending an engineer around next week :(, just a bit of a pain that I've got two days off work with no fibre.
 
My fiber speed has gone to 4mb/s during the last few days. I'm on the fttp 52mb/s plan and it is normally maxed out, i don't know what has happened.
 
lowrider007 said:
Yep I've powered it down and tried the the hard reset, no luck, just spoke to BT, the are sending an engineer around next week :(, just a bit of a pain that I've got two days off work with no fibre.
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Have you tried looking on Gumtree to see if anyone is selling one locally? It's not uncommon for people to take them out when they move house and then have no need for them at all.
 
Type_R said:
I made the same move a few weeks ago. For me the change has been mainly positive:

1. Smarthub wifi is excellent so much so that I have packed my Asus RT-66u away!

2. Speed: Sky was at 43.5 Mbps BT are at 47 Mbps, upload remains at 10 for both.

The only bother I had was they 'forgot' to put my order through so had to badger them repeatedly, for by their own admission someone to 'click a button on a computer' to activate my broadband (as all the work had been done!).

So possibly worth 48 hours of broadband downtime for a faster connection, better wifi signal and so far a reliable connection. Also £100 vouchers and £100 cashback via Quidco :)
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For 10 days now getting a super stable 53 Mbps down / 10 up :)

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Well, 2 weeks on and I'm still getting faster speeds than expected!

On the Infinity 1 package and getting a stable 70Mbps+ download day and night, which should be capped at 54Mbps, and thats over wifi too... I'm not complaining!

It's making the change from Hyperoptic in my last flat a lot easier anyway!
 
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