BT Infinity & FTTx Discussion

a1ex2001 · 20 Feb 2017 at 14:07

it's running SG4B10002244 which downloaded on the 1st Feb which was the day I got it and it's literally not missed a beat.

SuperOwl86 · 20 Feb 2017 at 14:11

Just called BT to give notice and all they could offer me was the same off that is in my account. of £33.49 for Infinity 2.

varkanoid · 20 Feb 2017 at 16:25

a1ex2001 said:
it's running SG4B10002244 which downloaded on the 1st Feb which was the day I got it and it's literally not missed a beat.

You got it 1st Feb ?
Ahh, Give it time.

Since mine got 2244 its been behaving itself but even people with 2244 are having problems.

SuperOwl86 said:
Just called BT to give notice and all
they could offer me was the same off that is in my account. of £33.49 for Infinity 2.

Is that with or without line rental ? If its with thats a bargain! If not then bah!

If you sign into My BT and go to the upgrade my broadband page do you see a "offers" link as I got £5 off.

SuperOwl86 · 20 Feb 2017 at 17:08

Its with line rental. It is the same as what I have in my offers page. The guy did offer me half price BT sport. Might think about it for a couple of days.

davidcotton · 20 Feb 2017 at 22:14

What's the number people are using to phone bt to "discuss" the account? About time I either a)quit or b)sorted the price out. I was on Bt Yahoo option 3 back in the day.

Adz160 · 20 Feb 2017 at 22:51

I did ring bt last week and said I was leaving due to the price increase. Guy I spoke to didn't even try and keep me, he just activated my 30 window for switching. I was paying £53.99 for infinity 2, line and weekend calls. I went and ordered fibre with EE which was offering almost the same for £32.50 per month. Rang BT just now as I had a letter to say I would need to pay a fee to change. And I got put through to customer options team, the guy really wanted to keep my custom, I've now cancelled the EE order and stayed with BT. New price is £33.49 per month, saving £20.50 a month

Adz160 · 20 Feb 2017 at 22:56

davidcotton said:
What's the number people are using to phone bt to "discuss" the account? About time I either a)quit or b)sorted the price out. I was on Bt Yahoo option 3 back in the day.

I just called the 0800 800 150 and when asked what the call was about. I said cancellation, but like ive said make sure you speak to the customer options team.

davidcotton · 20 Feb 2017 at 23:07

Adz160 said:
I did ring bt last week and said I was leaving due to the price increase. Guy I spoke to didn't even try and keep me, he just activated my 30 window for switching. I was paying £53.99 for infinity 2, line and weekend calls. I went and ordered fibre with EE which was offering almost the same for £32.50 per month. Rang BT just now as I had a letter to say I would need to pay a fee to change. And I got put through to customer options team, the guy really wanted to keep my custom, I've now cancelled the EE order and stayed with BT. New price is £33.49 per month, saving £20.50 a month

Is that £33.49 including line rental, or is that extra?

Adz160 · 20 Feb 2017 at 23:45

davidcotton said:
Is that £33.49 including line rental, or is that extra?

Yes that's Infinity 2, line rental and weekend calls

davidcotton · 21 Feb 2017 at 07:20

Adz160 said:
Yes that's Infinity 2, line rental and weekend calls

Looks like I need to make a phone call then. Paying more than that for standard broadband, line rental. It is unlimited though, and not had an issue for months.

jonessa · 25 Feb 2017 at 14:42

Currently with Virgin who are having my pants down at £74 a month. (TV, BB and Phone)

I get a solid 100mb p/s with virgin and its only really drops to around 45 during peak times as i'm quite close to the exchange.

I can get a full BT package (including 4k BT sport which is very appealing to me) with 52mb BB on the infinity 1 deal @ £47.99 all in.

Anybody had any negative experiences with BT Broadband? I don't download much but do play a lot of online games.

varkanoid · 25 Feb 2017 at 16:12

jonessa said:
Currently with Virgin who are having my pants down at £74 a month. (TV, BB and Phone)

I get a solid 100mb p/s with virgin and its only really drops to around 45 during peak times as i'm quite close to the exchange.

I can get a full BT package (including 4k BT sport which is very appealing to me) with 52mb BB on the infinity 1 deal @ £47.99 all in.

Anybody had any negative experiences with BT Broadband? I don't download much but do play a lot of online games.

The major issues with BT at the moment seem to be the Indian Customer Service and if you get a duff HH6 in the lottery. Dont know whether its still true now but when I worked for a Business ISP we always tried to ring BT around 1pm as we knew we would hit the BT Customer Service in Wales. Other times we were shunted off to India.

Caged · 25 Feb 2017 at 18:24

Yeah I had a HH6 issue (green LED indicating a failed boot, requiring a power cycle). The online chat support wanted to do cookie clearing, send someone round to look at the line etc. when the issue was plain to see.

I couldn't be bothered to follow up so I left it and the latest firmware has fixed a lot of the issues.

crazypete00 · 25 Feb 2017 at 22:29

Best decision I ever made was to replace the bt hh with a ubiquiti usg

Phil Gr · 26 Feb 2017 at 11:05

crazypete00 said:
Best decision I ever made was to replace the bt hh with a ubiquiti usg

What did you use as a modem, I'm looking to get a ubiquiti USG also

Beta · 26 Feb 2017 at 11:48

SuperOwl86 said:
Just called BT to give notice and all they could offer me was the same off that is in my account. of £33.49 for Infinity 2.

Best they would offer me is £45.99 so I guess i'll be moving away, just not sure who to!

PlusNet, John Lewis (believe this is PlusNet) and EE seem to be similarly priced at £30 - £35 then Zen and Sky at similar prices to BT. Any thoughts?

Daaaavvveee · 26 Feb 2017 at 11:50

My year is nearly up now with BT Infinity 4 (300mb) looking online it seems its around £52 to recontract with phone line for 18 months, anyone had any luck haggling it down and for only 12 months?

ChrisD. · 26 Feb 2017 at 12:11

BT FTTC will be night and day difference from VM.

crazypete00 · 26 Feb 2017 at 15:37

Phil Gr said:
What did you use as a modem, I'm looking to get a ubiquiti USG also

i have FTTP to BT supplied me a openreach Fibre modem. i just plug the wan port of my usg into the lan port of the modem. used the BT pppoe details and it fired straight up.

Phil Gr · 26 Feb 2017 at 18:17

crazypete00 said:
i have FTTP to BT supplied me a openreach Fibre modem. i just plug the wan port of my usg into the lan port of the modem. used the BT pppoe details and it fired straight up.

Thanks I have bought a HG612 3B off fleabay