City Fibre

Em3bbs said:
Let down again by Cityfibre, the installers (yes it was Kelly Communications) did come but then said they had been told it was just hooking something up, not running the fibre to my house. They were really annoyed with a Cityfibre manager and gave me his name, saying that he had lied to them and me about previous installations. They couldn't do it as it was dark. No idea when I'm going to have my connection sorted, it's just a simple run from the pavement to the house.

After this experience I'm really worried about relying on Cityfibre considering both myself and my partner work at home. If this is how they treat new customers, how will they treat existing customers if/when they have issues?
Click to expand...
You're not having much luck with them, must be very frustrating. I know Vodaphone did like a 4g sim backup in the router on their 900meg package, so I'm guessing some other ISP's should do something similar

The actual broadband via Giganet is really good though so far, so still worth doing once you're up and running.
 
Last edited:
Turn said:
You can check on https://cityfibre.com/, it'll also tell you all the available ISP's in your area too.
Click to expand...

Thanks I'll check there.

For those that had it installed which installation method did they use? I see their website says they may go down a utility pole or may bury it in the ground / garden. Ideally don't want it burying in the ground like virgin media do.
 
Zaphan58 said:
For those that had it installed which installation method did they use? I see their website says they may go down a utility pole or may bury it in the ground / garden. Ideally don't want it burying in the ground like virgin media do.
Click to expand...
For me they had new poles installed on all the roads in my area beforehand, I believe in some cases they also share the poles with OR & add their box to it.
Before I ordered it was pretty obvious to me that they weren't going to be willing to do any digging for me.

The cable goes straight from the pole, to the property, and straight down, they're very adamant the brown junction box stays outside so that took some convincing to get it placed where I wanted :D
 
Zaphan58 said:
Thanks I'll check there.

For those that had it installed which installation method did they use? I see their website says they may go down a utility pole or may bury it in the ground / garden. Ideally don't want it burying in the ground like virgin media do.
Click to expand...

Ran a new cable from the telephone pole across the street from my house. As it was a new line being ran I could have it brought into my property wherever 'within reason i.e. no major bends on the cable'
 
Zaphan58 said:
Thanks I'll check there.

For those that had it installed which installation method did they use? I see their website says they may go down a utility pole or may bury it in the ground / garden. Ideally don't want it burying in the ground like virgin media do.
Click to expand...

If your phone line comes in from a pole then Cityfibre will as well
 
Turn said:
For me they had new poles installed on all the roads in my area beforehand, I believe in some cases they also share the poles with OR & add their box to it.
Before I ordered it was pretty obvious to me that they weren't going to be willing to do any digging for me.

The cable goes straight from the pole, to the property, and straight down, they're very adamant the brown junction box stays outside so that took some convincing to get it placed where I wanted :D
Click to expand...

Zaphan58 said:
Thanks I'll check there.

For those that had it installed which installation method did they use? I see their website says they may go down a utility pole or may bury it in the ground / garden. Ideally don't want it burying in the ground like virgin media do.
Click to expand...
Used existing BT pole
 
Turn said:
Mine say CityFibre on the side of each new pole, not sure why they didn't use OR's poles, I'm guessing they were too full maybe.
Click to expand...
They just added a bit of trunking stuff to the side of the BT poles on ours, at the top of the pole it looks a real mess tbh. It works fine though.
 
Last edited:
Mine is a new-ish estate. Mine was installed in the ducting the phone line came in on. I got the installation onto the middle floor though (3 story town house) which they were more than happy to do.
 
Finally got my Cityfibre connection sorted after a couple more visits, there was a bit of a problem blowing the fibre down the tube to the end of the road about 250m away but it's done now. So far getting a pretty consistent 870/900 and the Plume superpods provided by Purefibre are working a lot better than my old Netgear Orbi setup, I only need two nodes now. I'm paying £36 a month and it's a 30 day rolling contract with Purefibre. Their customer support is great and with the issues I had with Cityfibre the two girls working there would phone me every day, and recognise who i was whenever I phoned. Almost like a concierge service - so I would recommend them -https://www.purefibre.net/
 
Anyone on FibreHop using their own Router? Do you have to contact FibreHop to get the login details? Anything specific the router needs to be set to get it working? Thanks
 
Switch went through to Giganet Friday from my old ISP, few hours of down time in the early hours after old ISP cut service off, Giganet went live around 09:00 plugged the Eero in and set it up via the app and all good to go. Get a consistent 950mb up and down for now.

One thing I'm waiting for Giganet to get back to me is to clarify about IPV6 routing (if it's possible on Cityfibre network) as I'm not getting IPV6 DNS servers automatically from them but have IPV6 IP address in my account settings.
 
Last edited:
I don't think I remembered to update, but have had the following happen since my last update:

1. Router turned up from Giganet out of nowhere


2. I had an email the other day apologising that they wouldn't be able to make the appointment on the 16th, and would need to move it to the 23rd.

I never received any communication about an appointment on the 16th in the first place.


In fact, I haven't received any communication to say my account isn't cancelled :D



What an absolute joke Giganet are - they definitely need some training on managing customer relationships/communication/organisation :p
 
My installation from Vodafone and city fibre was 100% without any hitches as I can remember, I didn't have to ring up to say or complain.

Not 1 isp is going to be perfect 100% that is.
 
lltfdaniel said:
My installation from Vodafone and city fibre was 100% without any hitches as I can remember, I didn't have to ring up to say or complain.
Click to expand...
Same, only issue I had was getting PPPoE information cause rep gave me info in wrong format.
Connection perfect, never have to contact them & they seem to be doing more trials etc with CityFibre than any other ISP.
So will probably just stay with them.
 
Has anyone had any luck setting up PPPoE on an Asus RT-AX68U?

VF supplied the creds, I've not been able to set the VLAN ID. Some articles talk about Dual WAN, and IPTV settings, but I couldn't get it to connect.

Either I did it wrong, or there is something different about the RJ45 cable that the engineer connected to the VF box from the ONT.
 
ChrisD. said:
Do Vodafone offer a static IP on CF?
Click to expand...
Yep:
r6MHnaN.png

 
Last edited:
You must log in or register to reply here.
Back
Top Bottom