Had an email between the festive season, apparently we've gone live with City Fibre, looking at my options we have Giganet, Vodafone, Airbroadband and quite a few more. Favouring the Giganet, but what would people recommend, been with Sky on the ultrafast package, getting about 35Mbps, so anything would be quite a jump . . .
City Fibre
- Thread starter PzR Slim
- Start date
Soldato
- Joined
- 14 Apr 2014
- Posts
- 7,385
- Location
- Hampshire
See my post above
I've only interacted with No One, but they've always seemed very polite/informative, and they're reasonably priced too.
https://www.no one.co.uk/
I'd get in touch with them with any questions you have - Lisa is super helpful.
Associate
- Joined
- 27 Oct 2008
- Posts
- 1,928
- Location
- Gloucester
I initially went with Air Broadband. They cancelled the installation 10 minutes before it was set to happen! It then took me nearly a week to get through to them.
I cancelled and went with Zen.
Last edited:
Associate
- Joined
- 2 Feb 2008
- Posts
- 1,914
- Location
- Rainham - Kent
Was with No One for a Month, their customer service is first rate, Neither ISP will tie you into a long contract so both win there, No Ones broadband is not bad but throttled. Changed to Giganet their customer service isn't as good but their broadband is a nice bit better, full speed 114MB/s on steam and Epic downloads and they don't seem to throttle, speed tests always show well over 900meg often in the 940's any time where as with No One that wouldn't be the case it would quite often be in the 7/800s, not that it's bad, but having used both I would choose Giganet all day long. Latency was about the same on both of them.See my post above
I've only interacted with No One, but they've always seemed very polite/informative, and they're reasonably priced too.
https://www.no one.co.uk/
I'd get in touch with them with any questions you have - Lisa is super helpful
Lisa is probably the best customer service rep ever lol whatever she's paid it's not enough.
Last edited:
In their FAQ:
Code:
All our broadband connections have unlimited bandwidth meaning you can download and upload as much as you want, at any time without incurring extra costs. We do not restrict, port throttle, or contend any of our connections.Might be poor peering or something.
Associate
- Joined
- 2 Feb 2008
- Posts
- 1,914
- Location
- Rainham - Kent
You obviously know a lot more than me about what their practices are. I can only give you my experience as an end user. I used the same router, all I changed was the PPOE settings for a different ISP (Giganet). I got bad to okish speeds on Steam and Epic with No One to the point the downloads would even stop. I wasn't impressed with real world download speeds at all they were very up and down during a download. Giganet seems full speed all the time, steam downloads just sit at 113MB/s - 115MB/s all the way. The perfect ISP would be No Ones customer service with Giganets speeds.
Last edited:
Cityfibre and UK ISP Vodafone Trial 2Gbps Home Broadband Speeds
Cityfibre has today issued an update on their project to upgrade their entire UK G-PON based Fibre-to-the-Premises (FTTP) broadband network to harness 10Gbps ca
www.ispreview.co.uk
Last edited:
I've been waiting for 2 weeks now for Cityfibre to install my line. They have missed appointments, then finally turned up on 23rd December, but then the guy said he only had time to do the inside part as he had to knock off early. He said they would be back the next day (24th) to complete the installation but of course they didn't turn up, and they couldn't be got hold of in between Christmas and new year.
I went with PureFibre and although they have called me pretty much every day to apologise, they don't seem to have much sway in getting Cityfibre to do anything. Also I don't think they offer compensation for missing appointments like Vodafone etc. do, so I'm kind of regretting going with them and wasting days at home during the Christmas period.
Cityfibre are apparently turning up today, but I'm not holding my breath. It doesn't really bode well for confidence in their service if things go wrong once I get it installed.
I went with PureFibre and although they have called me pretty much every day to apologise, they don't seem to have much sway in getting Cityfibre to do anything. Also I don't think they offer compensation for missing appointments like Vodafone etc. do, so I'm kind of regretting going with them and wasting days at home during the Christmas period.
Cityfibre are apparently turning up today, but I'm not holding my breath. It doesn't really bode well for confidence in their service if things go wrong once I get it installed.
18 months for me. They dug my road up in June 2021, finished in July 2021 and then it didn't go live until December 2022, after they finished off work in other parts of the village I live in. They did seem to stop working around here for a while though for some reason.
It's the only choice I have apart from copper, so I was constantly chasing them.
Last edited:
Associate
- Joined
- 2 Feb 2008
- Posts
- 1,914
- Location
- Rainham - Kent
They subcontract Kelly communications to do the actual work, or at least where I live
Associate
- Joined
- 2 Feb 2008
- Posts
- 1,914
- Location
- Rainham - Kent
Was about 18 months for me as well, seemed to take forever.
They turned up in a Cityfibre van/gear when they did half of the job, but of course that could still be a Kelly van with their branding on. I'll ask when they turn up today as planned (Narrator: they will not turn up today
).You might be lucky, if I'd had lived in the street at the end of my road, they seemed to be doing the work on that in October/November 2022 and then I got the email a few weeks later saying it was now available in this area. I guess it depends how far down the chain of work you are!
Last edited:
If you're looking at Vodafone, how do you know if its coming via City Fibre or not? I see two plans on their site Full Fibre 2 (82Mbps) and Full Fibre 100 (100Mbps) both at £24 a month. Pretty certain City Fibre operate here as I saw them digging up and got their leaflet saying it was active.
Let down again by Cityfibre, the installers (yes it was Kelly Communications) did come but then said they had been told it was just hooking something up, not running the fibre to my house. They were really annoyed with a Cityfibre manager and gave me his name, saying that he had lied to them and me about previous installations. They couldn't do it as it was dark. No idea when I'm going to have my connection sorted, it's just a simple run from the pavement to the house.
After this experience I'm really worried about relying on Cityfibre considering both myself and my partner work at home. If this is how they treat new customers, how will they treat existing customers if/when they have issues?
After this experience I'm really worried about relying on Cityfibre considering both myself and my partner work at home. If this is how they treat new customers, how will they treat existing customers if/when they have issues?
Get it installed anyway, there's no downsides to having as many physical networks run into your property as possible, and it makes it very easy to switch things around in future.
If you rely on internet access then your focus should be on backup options rather than the reliability of a single provider - this could be something as simple as testing that tethering to your mobile phone works to a decent enough standard.
If you rely on internet access then your focus should be on backup options rather than the reliability of a single provider - this could be something as simple as testing that tethering to your mobile phone works to a decent enough standard.
Associate
- Joined
- 2 Feb 2008
- Posts
- 1,914
- Location
- Rainham - Kent
Better off going to the City Fibre website and putting in your address, it will tell you if firstly you can get anything on the CityFibre network, then what available ISP's there are in your area. Even when my area was done Vodaphone were not on the list for about another 4 months, it was only available on 3 ISP's to start with, now the list has grown and there are plenty to choose from.