City Fibre

New update to this.

I now have it in writing that Cityfibre are happy to use the existing BT hole.


Want to point out that No One, https://www.no one.co.uk/ , have been exceptional in helping me figure this out.


Where Giganet just went “oh well, they said no so that means no”, No One have challenged their (City Fibre’s) views and processes to the point where I should be able to get City Fibre installed.


I’ve been continuously impressed by their customer service :)
 
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MrRockliffe said:
New update to this.

I now have it in writing that Cityfibre are happy to use the existing BT hole.


Want to point out that No One, https://www.no one.co.uk/ , have been exceptional in helping me figure this out.


Where Giganet just went “oh well, they said no so that means no”, No One have challenged their (City Fibre’s) views and processes to the point where I should be able to get City Fibre installed.


I’ve been continuously impressed by their customer service :)
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It's that "can do" attitude that is great from any service and is more common in smaller companies. Bloody hate people who literally just go with "computer says no"
 
MrRockliffe said:
New update to this.

I now have it in writing that Cityfibre are happy to use the existing BT hole.


Want to point out that No One, https://www.no one.co.uk/ , have been exceptional in helping me figure this out.


Where Giganet just went “oh well, they said no so that means no”, No One have challenged their (City Fibre’s) views and processes to the point where I should be able to get City Fibre installed.


I’ve been continuously impressed by their customer service :)
Click to expand...

Might have to switch to no one once Giganet detects problems with my installation. It is due in 10 days time, so lets see how it goes... I am yet to receive the confirmation for the instalation
 
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I've had Cityfibre (Vodafone) installed for a couple of weeks now and it been great so far..

Initially the pings were in the order of 5-7ms.. but as you can see from the graph around 3 days ago they all jumped to 10+ms..



What could be causing this? I have rebooted my router and they are still hoovering around 10+ms.
 
Scope said:
What could be causing this? I have rebooted my router and they are still hoovering around 10+ms.
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Probably a change of upstream peering probably, so at some point between you and whatever you're pinging (btw, quoting your ping without saying what the destination is, isn't overly useful) the path that the traffic is taking has changed. It happens frequently and can be due to many things - outage, planned works and change of peering agreement spring to mind.

In itself, it's nothing to worry about. Most of the time a peering change happens you'll never notice so unless you're suffering performance issues I'd ignore it.
 
the-evaluator said:
Probably a change of upstream peering probably, so at some point between you and whatever you're pinging (btw, quoting your ping without saying what the destination is, isn't overly useful) the path that the traffic is taking has changed. It happens frequently and can be due to many things - outage, planned works and change of peering agreement spring to mind.

In itself, it's nothing to worry about. Most of the time a peering change happens you'll never notice so unless you're suffering performance issues I'd ignore it.
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Thanks for the reply.. Yes, I agree with you, im not noticing any difference and have been with Virgin for years so used to 20ms pings. :) I was just curious as it wasnt a one off, or some of the ping, but the baseline for all pings went up by 5ms..
 
Scope said:
Thanks for the reply.. Yes, I agree with you, im not noticing any difference and have been with Virgin for years so used to 20ms pings. :) I was just curious as it wasnt a one off, or some of the ping, but the baseline for all pings went up by 5ms..
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Likely a routing change, there is no assurance over ping times, so ISPs will do this if it suits them.
 
@Scope run a traceroute and check the 2nd ip against this list

90.247.64.1 Watford
84.65.0.1 Bracknell
84.65.192.1 Birmingham
90.247.128.1 Edinburgh
84.65.128.1 Manchester
84.65.64.1 London
90.246.0.1 Leeds
90.247.192.1 Swindon
 
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Turn said:
Where was the blockage exactly? Mine was installed overhead via the pole, so didn't experience that.
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My Openreach cable comes underground (new build) not poles and hence that's where Cityfibre runs it from.

The blockage is 2m from the cabinet ( and I live 10m away from the cabinet).

Just received the rescheduled date which is 2 weeks away :(
 
Megahackerd said:
cityfibre installation today.
guys came in and the they found a block. one week wait to unblock it...
anyone have experience blockages?
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Not with City Fibre but Openreach had a tough time putting the fibre through to my house. There were two blockages in the pipes from the cabinet as twenty years ago the builders had installed drainage pipes right through (over) the phone cables. Then a neighbour objected to Openreach digging up the road to get to the blockages… This was only rectified when the neighbour tried to get fibre themselves and discovered they couldn’t cause they’d objected previously. Fuds. The Openreach fellas were a decent bunch trying to do a good job with the mess and hassle they’d been left with. It took a good month for it all to be sorted out though.
 
Cityfiber have been great in B90, even with all the crap that airbroadband ending left us.

Now with octaplus and it's 900 instead of 1000mbps but rock solid and stable...their VoIP is well priced too
 
CityFibre - scammers i'd call them.

Long story short (sorry but it can't be short :p)

*CityFibre roll out in our area.
*Website states all permissions granted (was waiting over 2 years for this to go through)
*Website showing installation available at your address
*Signed contract with one of companies (I'll call it Company A)
*Installation date approved by both, company A and CF.
*Few days before installation got phone call from company A that CF need to survey building. Ok, got day off to attend survey as they required - as it is multi dwelling unit as they call it.
*At time of survey CF said it will be pretty hard to install and gone.
*Speaking to company A regarding survey - to find out they didn't know about it - nevermind I had a phone call from gent claiming to be working for them (could be CF engineer claiming so but nvm). *Day before installation email from company A saying your installation is on hold until further notice.
*Trying to find out more, they cannot provide estimated date
*1 week later email from company A that contract is cancelled and installation won't go through.


Just scam. Don't waste your time on these guys.
 
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j4ska said:
CityFibre - scammers i'd call them.

Long story short (sorry but it can't be short :p)

*CityFibre roll out in our area.
*Website states all permissions granted (was waiting over 2 years for this to go through)
*Website showing installation available at your address
*Signed contract with one of companies (I'll call it Company A)
*Installation date approved by both, company A and CF.
*Few days before installation got phone call from company A that CF need to survey building. Ok, got day off to attend survey as they required - as it is multi dwelling unit as they call it.
*At time of survey CF said it will be pretty hard to install and gone.
*Speaking to company A regarding survey - to find out they didn't know about it - nevermind I had a phone call from gent claiming to be working for them (could be CF engineer claiming so but nvm). *Day before installation email from company A saying your installation is on hold until further notice.
*Trying to find out more, they cannot provide estimated date
*1 week later email from company A that contract is cancelled and installation won't go through.


Just scam. Don't waste your time on this guys.
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most likely they donr have the wayleaves.

bt and virgin media had decades worth of infrastructure investment and most likely the building you are in already was built with virgin media and bt input on broadband connection/ it is unfair to critise a company much smaller and newer to be unable to provide services to you even thought they said they would
 
Megahackerd said:
most likely they donr have the wayleaves.

bt and virgin media had decades worth of infrastructure investment and most likely the building you are in already was built with virgin media and bt input on broadband connection/ it is unfair to critise a company much smaller and newer to be unable to provide services to you even thought they said they would
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They have wayleaves. It took them 2 years to get them sorted. Unfair to criticize small company, FR? You made me giggle now and thinking you work for them ;)

I could be pain in a** and take it further as we were already in contract.

Looking into this matter few months ago CF engineers are famous for MDU installs - or promising installs. Pure laziness to me.
 
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