Update to it, to be fair the thought didn't even cross my mind to raise the ping issue. Just viewed myself as too small to make an impact..
Anyway after contacting them they got City Fibre to reprovision the line which was done in a day, it was a city fibre issue in the end as to why service dropped (suspected given they did a visit that day, they shouldn't have done anything but here we are).
After that I proceeded to give them a bunch of data i collected for the ping issue, after doing some digging myself it seemed both servers i happen to be familiar with are OVH hosted and all traffic was going to Lille-Roubaix France (instead of the London datacenter and Beauharnois Canada.
I've had it confirmed to me that they do indeed having a peering issue with OVH so hopefully that will be resolved soon, your welcome to anyone on no one and games with servers hosted at OVH