Associate
- Joined
- 16 Apr 2012
- Posts
- 464
Are 4thutillity any good?
City Fibre
- Thread starter PzR Slim
- Start date
Hi - I'm considering having Lit Fibre installed at my home address. I believe the installs are now handled by CityFibre so I got advised on the Lit Fibre thread.
I'm interested to know what sort of cabling the install team will do inside the property on install day. I wonder if anyone here could share their install day experience particularly if you asked the installers to do something over and above a typical install.
In my case I want the ONT on the far wall in the loft room which is where my network equipment is and some network cables that already take the same route. It involves going through a small eves crawl space, behind the chimney breast and then into the larger eves on the other side where the target wall is easily accesible. The guy who installed the ethernet cables along the same route said it was pretty easy.
Do you think the install team would do that work to get the ONT to the place where I want it?
cheers
Paul
I'm interested to know what sort of cabling the install team will do inside the property on install day. I wonder if anyone here could share their install day experience particularly if you asked the installers to do something over and above a typical install.
In my case I want the ONT on the far wall in the loft room which is where my network equipment is and some network cables that already take the same route. It involves going through a small eves crawl space, behind the chimney breast and then into the larger eves on the other side where the target wall is easily accesible. The guy who installed the ethernet cables along the same route said it was pretty easy.
Do you think the install team would do that work to get the ONT to the place where I want it?
cheers
Paul
I can’t speak for CF specifically, but the general rule has always been if it’s not a boarded out room and accessible externally via ladder, then the answer is no, unless you want to do the crawling about yourself or have a pre install visit to confirm (and leave you the cable to have run).
Soldato
- Joined
- 24 Sep 2015
- Posts
- 3,954
Can't see it happening. Could they put the ONT on the inside of the exterior wall and you patch it over to your router over an ethernet cable? Anything over and above tacking the cable above a skirting board (and only for a reasonable distance) isn't likely to be done.
The route may be easy, but were you paying the guy that installed the ethernet cable? He will have priced the job based on the cable route whereas the City Fibre installer will be doing it to the lowest possible price point,
Associate
Anyone's internet down?
I'm on (no one) about 30mins ago wifi went down router says it's up but can't get any connection on any device. I have rebooted ONT and router several times still no access. Ethernet connection is also playing up I can hardly open any sites.
I'm on (no one) about 30mins ago wifi went down router says it's up but can't get any connection on any device. I have rebooted ONT and router several times still no access. Ethernet connection is also playing up I can hardly open any sites.
Soldato
No problems in Nottingham.
Soldato
City Fibre have been doing maintenance some nights for upgrades that will result in connections dropping, such as 'part of the GPON to XGS PON Migration Programme, we are patching GPON PON port to a coexistence filter and then back to the GPON port.'
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Associate
Nice to know that just found it weird it just kicked the WiFi connection off at 1st then it all went down. Internet come back online but I still couldn't connect I had to do a reset of the router and forget connection on all devices to reconnect again.
They still wont they need inside access and if it does against health and safety they can't do it CF are very selective. (They even have height restrictions)
When I spoke to a few of there install team they said they can not allow people to do any of the install because they have to sign off the work and if something is wrong they could be held accountable.
Does no harm to still ask I suppose.
Unlikely they'll put the ONT in the loft. Get it put somewhere sensible where you can just run your own ethernet cable to your network cabinet after they leave - their job is to install the ONT and where applicable the ISP supplied router. Do whatever you want after the ONT when they're gone.
I wonder how much of a networks team they have and how much of it is engagement with one or two consultants. The fact that they are going to throttle migrated customers to possibly 10% of their contracted rate suggests this isn't to do with them buying capacity off CityFibre. It's a very amateur thing to do, probably one of those situations where being honest makes you look worse than just letting congestion happen and then 'fixing' it after a few days.
I'm not here to cheerlead for BT or TalkTalk but they at least know how to run a network.
I'm not here to cheerlead for BT or TalkTalk but they at least know how to run a network.
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Soldato
Yayzi just seem to not be able to handle much capacity at all they have had multiple issues with their network, IP’s purchased that weren’t registered to the UK. They may be cheaper than say IDNet but you seem to get what you pay for.
You’re partially right, capacity was never an issue for me on the old network, even while waiting on the last port profile uplift, but latency at peak times was for some, and that would have been better handled via traffic shaping in hindsight. The IP’s not being updated prior to release was poor, but lessons were seemingly learned, if it happened again, I would likely feel differently.
In terms of getting what you pay for its all a out diminishing returns. If we exclude CF network issues, I have literally had less than 1% downtime in 12 months, of which I have only paid for 8 months service at £30/m for 1.2/1Gb and a SIM with 100GB of data on EE. No matter who I go with, or how much I pay, the maximum improvement in uptime anyone can provide is less than 1%, my physical location dictates latency and either through luck or VPN use, everything else hasn’t impacted me. Even if I did have to do 5 days on the slow step (again, thankfully unaffected), I still don’t see it as a major issue overall.
It’s a slightly bizarre and oddly specific choice, so I feel like I am missing the obvious need. They have moved from outsourcing to actually hiring dedicated certified staff iirc a few months back, but from memory the kit had been ordered for the Telehouse upgrade prior to that, so I am not sure how much input the new hire(s) had.
TT residential have no clue about how to run a network, try and raise a routing issue with them and they just refuse to do anything as they apparently have no process, the former business side as you know were a very different story. I believe they are still dealing with the CF side of residential.
Not sure if this one is a port upgrade, but they seem to keep doing a lot of these network overhauls, and I read earlier people are having to request to keep previously issued static IP's as well.
It still probably beats other new players leaving their networks to rot whilst waiting to be brought out though.
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You’re way late to the party, the TS change was pre-migration, you now have half the customer base on the new network and half on the old, the former restricted to around 250mbit for 5 days, and the latter seemingly still enjoying full profiles. Hopefully next week should see us all migrated and normal service resumed.
Soldato
From looking at their forums people can’t access TikTok, eBay is having issues and some websites think they are situated in Iran even on the new IP range.
Have they actually said what was wrong with their old network? Saying better peers, better quality is super vague. One of their customers who is now an admin on their forums, claim the super big improvement is basically the occasional latency spikes stop, something 99% of people wont notice, but all that disruption everyone notices.
If i was a customer on there I think I would be asking about assurances of everything stabilising.
It sounds like the problem is the way that CityFibre hand off National customers just isn't as mature as long-term player like BT Wholesale manage things, and also for some reason they don't work nights even if you wanted to pay them.
The bit with their IP range geolocation could have been avoided if they'd warmed it up first rather than having it appear suddenly on a different ASN with customer traffic on.
The bit with their IP range geolocation could have been avoided if they'd warmed it up first rather than having it appear suddenly on a different ASN with customer traffic on.
They may well have done, as mentioned previously my focus has been ‘elsewhere’ for the last few months. Given the photo’s of the kit going into the DC, you don’t spend that on fixing an occasional latency spike that a tiny - but vocal - minority notice, I would imagine it’s an anticipated byproduct of the migration though, but that isn't quite the same thing.
Asking for such vague assurances would be as annoying as it would be pointless, I learnt the hard way long ago that people who can’t clearly articulate what they want from a situation are rarely happy with the outcome. I’ve already explained my up time and lack of issues (though I control my data egress, so geo-location isn’t an issue for me), if either of those changed significantly, then it’d be revisited. Having spoken to Liam and seen how he has handled other situations, I doubt if it was a Yayzi issue and they hadn’t been able to resolve it in a reasonable timescale/manner, that I would face any push back on migrating in contract, it just isn't worth the agro.
It could be worse, I just tried to report a fault to Airband, the call tree is dire, like 80’s answering machine dire, the offices are closed, press 1 for out of hours faults… you do, and it then hangs up on you
