I had the same static IP since something like 2005 until a few months ago. I haven't had a problem as far as I know.
City Fibre
- Thread starter PzR Slim
- Start date
Hello Avalon,
Do you by any chance remember what info you used to setup the stick? Currently got a FS.com one so was wondering if you had anything useful that would aid the config?
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How come Airband are giving you the Velops and I get the crappy Nokia. I’m on there 1000/200 service as well…
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Short version is the Airband rep was out of date with his info. When I asked at point of order, I was told Velop, which is apparently what they used to hand out, after 6+ hours in a car, I turned up to find a bloke with a Nokia Wifi Beacon 2 complaining about the foot thick walls - the same walls we had during the half arsed survey he did that basically consisted of him taking a photo of one end of the house. The Nokia is basic and annoying, I have significantly better kit in the 'spare' router pile, so it's days are numbered, but in fairness other than the crappy UI, it's actually not put a foot wrong yet.
Yeah, I got the beacon 2 as well. As you say, software wise it's crap and not tailored to the end-user touching it but instead being remotely administered by support staff. Only kept it for a few days before going back to my Unifi kit.
Associate
does anyone have any recommendations for a router with 2.5Gbe ports? I'm in the process of upgrading my Network to 2.5Gbe, mainly due to a home lab, and as some of the ISP offerings are now over 1Gb i guess it might be time to look at the router as well.
going well with the opnsense cwwk n100 router so far.
Budget? Any other requirements?
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Associate
Anyone with no one in here?
Just worried about their support, I have tried phoning them several times over the last few days no one ever answers I have tried the 033 number and the new one that hometelecom as on there website 01403 216133 still no one answers no matter what time of day I have phoned.
Their online chat is just a waste of time you can sit there for hours waiting and only be the 1st in line but no one seems to want to talk to you, creating a ticket is just as bad.
All I want to know is when will I receive my 1st bill, my account was activated on the 21st of August I set my bill date to be on the 7th of every month but still I haven't received any bill.
Just worried about their support, I have tried phoning them several times over the last few days no one ever answers I have tried the 033 number and the new one that hometelecom as on there website 01403 216133 still no one answers no matter what time of day I have phoned.
Their online chat is just a waste of time you can sit there for hours waiting and only be the 1st in line but no one seems to want to talk to you, creating a ticket is just as bad.
All I want to know is when will I receive my 1st bill, my account was activated on the 21st of August I set my bill date to be on the 7th of every month but still I haven't received any bill.
Soldato
Support used to be done in house and was pretty much instant on the phone / web chat. Since they 'merged' with Home Telecom it's suppose to use them for support now which would explain the drop in quality.
Associate
Well it took me 4 days in total to finally talk to someone about this. The webchat via home telecom is pointless in queue for ages never moved from position 3 and then billing just went offline!!
I couldn't get through to anyone via the hometelecom phone number was waiting over 80mins 1st time nearly fell asleep with phone stuck to my ear.
Finally gave up after many attempts and phoned the nooone number waited 45mins 1st call didn't get through but 2nd call got through straight away. Explained to them about hometelecom being a waste of time and their portal timing out all the time. They tried it on there end and it happened to them so they know the issue.
Was also told I would receive a phone call back within the hour to tell me what was going on but never did, I phoned back 2 hours later myself. No one said hometelecom haven't got back to them either on the situation, then laughed saying well it looks like you're getting free internet. I replied with this doesn't help me, when once its sorted I would receive a much bigger bill does it.
I couldn't get through to anyone via the hometelecom phone number was waiting over 80mins 1st time nearly fell asleep with phone stuck to my ear.
Finally gave up after many attempts and phoned the nooone number waited 45mins 1st call didn't get through but 2nd call got through straight away. Explained to them about hometelecom being a waste of time and their portal timing out all the time. They tried it on there end and it happened to them so they know the issue.
Was also told I would receive a phone call back within the hour to tell me what was going on but never did, I phoned back 2 hours later myself. No one said hometelecom haven't got back to them either on the situation, then laughed saying well it looks like you're getting free internet. I replied with this doesn't help me, when once its sorted I would receive a much bigger bill does it.
While the situation is awful and i'd be looking to move ISP ASAP if I had experienced similar, the bill will only be for the monthly rate from when you took out the service, obviously you know what that is, and will have put that to one side each month, which makes the eventual size irrelevant surely? Enjoy the free interest
Associate
Paying the bill is fine its the problem not knowing when its due, that's the concern.
Not your monkeys, not your circus, just keep stashing the monthly for it, and they can worry about the rest, it's going to have to be a minimum of 14 days after they issue the invoice anyway, just because they suck at invoicing customers doesn't mean you have to pay it on instantly.
I'm about to switch to City Fibre (once I decide between IDNet and Zen). What is the process like switching from FTTC/ADSL?
I'm currently with PlusNet and have a wall mounted (Openreach?) modem.
The CityFibre box is on the pavement at the end of a tarmacked driveway. Annoyingly on the wrong corner to the edge of the garden which would make it easier for putting in a channel.
What are people's experience with the install? Fortunately I'll probably get it put into the same area the current phone line goes into the property and keep the modem/router there.
Should/do I keep my Openreach modem on the wall still or just get rid? Looks like a new black CityFibre modem gets installed (just from Googling some pictures). Ethernet then comes out to a Router I suppose (like the Openreach one).
Thanks.
I'm currently with PlusNet and have a wall mounted (Openreach?) modem.
The CityFibre box is on the pavement at the end of a tarmacked driveway. Annoyingly on the wrong corner to the edge of the garden which would make it easier for putting in a channel.
What are people's experience with the install? Fortunately I'll probably get it put into the same area the current phone line goes into the property and keep the modem/router there.
Should/do I keep my Openreach modem on the wall still or just get rid? Looks like a new black CityFibre modem gets installed (just from Googling some pictures). Ethernet then comes out to a Router I suppose (like the Openreach one).
Thanks.
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Don't know how much interest is on here in CityFibre's XGS-PON availability, but ISPreview managed to get some information on the speed and progress of the rollout. Basically current pace about 20% a year, 40% done by end of this year, so expected by end of 2027 for full footprint coverage, although CF have said they may accelerate it.
www.ispreview.co.uk
Progress Update on CityFibre's UK Rollout of 10Gbps XGS-PON Broadband
Network operator CityFibre has given ISPreview an update on the effort to upgrade their GPON based Fibre-to-the-Premises (FTTP) network for ISPs to XGS-PON, whi
www.ispreview.co.uk
I would keep the Openreach ONT where it is, its their property, and the termination point in the property, kind of like a NTE5 socket. Although no problem unplugging its power.
CityFibre will install using a different cable. When they did my install I think they were very tidy and professional, put things over their shoes when walking in, cable pinned tidy to outside wall etc. tidied up after themselves, no complaints really.
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Thank you. Yes that's also the kind of thing I wanted to know. How considerate they are with property when making the channels for the cables. Are they gonig to do a sensible and tidy job or just the quickest easiest method.
Could they make a channel along the pavement or would it always come straight onto property (digging along a whole driveway). I should probably get a photo to give proper context.
I don't mind leaving the Openreach box, it'll sit behind a cabinet/shelves anyway. Just thinking of the City Fibre installer would ask to remove it.