I noticed the reddit post, which was different to whats on their own forum, explaining that it will be their own equipment, so presumably they were leasing before, and of course that creates scaling issues, as previously they moved between different leased networks to grow. In theory this should be the last network rebuild that causes an outage if true, as moving forward they could scale it up internally.
I also think they have severe pressure on IPv4, there is a post where the yazi owner posted some subnet stats and they were very high utilised, so the activation of the new subnet may have been from that pressure, they dont use CGNAT at all now but also still dont have that many IP's (at least not on publically declared subnets).
I am inclined to agree with you that everything is done with good intentions, they are the one new small player who is actually actively investing and trying to improve their service, but they are fumbling along the way. Its going to come down to whether you can tolerate these sort of problems, and want to give them more time, or if its just too disruptive then move to someone else.
For reference I am getting congestion on AAISP over CityFibre now in the evenings, here is a graph from yesterday. It isnt like this every day, but its been a while since it has been flat all through the period, its usually either small spikes or something like this, will probably email them tomorrow, to see what they respond with, as this is now increasing in frequency. Speeds are still full line rate, so currently the effect is on latency and jitter, my monitoring shows jitter at points higher than Virgin Media.
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