The Haribo isn’t enough to take away the sour taste from a previous big product launch. Forum members were promised priority on orders but then pre-order links were splattered all over social media. So I’ll be buying from whoever has the best in-stock price.
The Haribo statement was a bit of an exaggeration, but it is definitely a nice touch.
In fairness, ive probably seen worse and im pretty sure Gav was on this particular thread at the time too (i maybe wrong and may confuse him for someone else with a similar name and he doesnt have an obligation to comment regardless), but i do know ocuk upset me once with the preorders on the 8700k. They basically sold many pre orders to people and before fulfilling those orders they opened up and delidded RETAIL packs in the initial shortage of the paper launch (when they also had little to no OEM tray cpus), they then sold them as 5ghz+ delidded and pre binned oem chips for a huge premium to new customers/recent buyers instead of fulfilling the pre ordered ones for retail pricing, as they knew people would pay the extra in the shortage (knowing most standard ones got to 5ghz oc anyway).
They claimed they only had 15 in their initial delivery, or something like that, but its not the point, it was the fact they did it to sealed retail packs having already taken money on the pre orders from people in advance days/weeks beforehand. People were indeed waiting on them having already paid for them (me included).
Some people didnt see this as a problem and some suggested it is standard buiness practice and it is their stock so they are obliged to do as they please with it and as a business, profit margins matter and all that jazz, but to me, a business can be profitable and successfull whilst also complying with common morals. I felt the moment they took the first 15 pre orders for those retail packs (money debited and given to ocuk in advance from their advertisement of preordering the next available cpus) then those first 15 were in fact not OCUK's to open, delid and pre bin, they were already pre sold and paid for.
This was not just hearsay either, it was confirmed by the very staff member who did the delidding who slipped it out in the forums with something along the lines of "theyre selling like hot cakes (speaking about the pre binned ones and defending their premium pricing for basic 5ghz chips in the shortage) they're actually selling so well at these prices that we've even had to open 15 retail packets we had in today and bin all those too" (whoops).
Anyway, a few whinges and moans and they somehow got a batch in within a day or so and shipped loads out to people for retail prices who had previously pre ordered. They also said on the thread they would never do it again and it was an isolated incident but stood firm that it was their stock to do as they pleased and as a business there was technically no wrong doing and so on.
I just forgave that one situation because in every other way they have been fantastic, their customer service in general second to none and in other ways they will go above and beyond for you, RMA is always easy and this is why 99.9% of new pc componets i buy comes from OCUK. (they probably hate me after this post now though lol)
good luck with that for some products, sometimes its worth the extra for OCUK to handle the RMA shenanigans for you.
