Y'all arguing that "I didn't consume it" is not sufficient to not be charged. What planet do you people live on?
Cost of Living - Shrinkflation is speeding up at an alarming rate
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Caporegime
Y'all arguing that "I didn't consume it" is not sufficient to not be charged. What planet do you people live on?
The warning makes no mention of consumption. I'm pretty sure that was already the case before rules like this
That doesn't mean that an employee who is easily replaceable won't face any consequences if they waive it every time they're challenged.
Even Britannia have never charged me to use the fridge.Stayed over in Liverpool Saturday night at the Hilton Liverpool one I opened the wardrobe where the fridge usually is to be greeted by this , in the last 10 years of many stays I've never had a fridge with any items inside but at least it worked as a mini fridge .
The fridge was empty as the Hilton don't stock it like mini a bar as far as I know in the UK , staying in Leeds Double tree a couple months ago fridge was empty as usual so you can pop your own stuff in to chill . The same in Amsterdam last NYE fridge on and empty as always they must have had a policy change , also to note this room was £250+ per night tho with Liverpool playing at home and 1/2 term i expected a higher price.
The hotel will take off any erroneous charges off the bill immediately because you’ll just complain to their head office and you’ll 1 star you on every review site you can find which will cost them more money than not collecting the £6 for a fridge.
That’s the reality of hospitality.
That’s the reality of hospitality.
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Caporegime
An independent hotel, probably.
Not sure the Hilton are going to care a great deal about your 1 star review letting everyone know you can't read a label.
The fact that £620 in taxpayer money is going towards rent for a grotty bedsit, most likely to a private landlords pension. Yeah, yeah I know, wrong thread
Your review will consist of ‘hotel charged me for minibar items I didn’t consume and wouldn’t take them off the bill, management didn’t want to know, total scam’.
There isn’t really anyway to respond to that without just looking bad. Even the truth (customer moved it and therefore was charged) still makes you out to have deplorable policies and come across as crooks. The customer may even respond and lie to say they didn’t move it and the fridge was faulty, the hotel would be viewed extremely poorly by a lot of customers. Remember, people only remember the negative reviews, that’s human nature.
I also don’t think you quite appreciate how these places operate and how the head office - hotel relationship tends to work. They aren’t usually on the same ‘team’ and don’t tend to have your back.
Local managers will have clear KPIs around complaints and reviews. Local managers really do care because their pay and their job rides on it.
Any complaint is bad and local staff will do anything reasonable to reduce the chances of something going to head office. Get a string of complaints and area/senior managers from head office turn up to scrutinise what you are doing, it’s grief.
String of poor reviews? Same thing happens.
If the overall ratings drop, the local management team will be replaced. To be clear by replaced, I mean the existing staff are just sacked.
Like it or not, consistent positive reviews sell rooms. Negative reviews don’t.
@dlockers is on the money here. Nothing would happen and you probably wouldn’t be charge.
Caporegime
Looking at the Hilton hotels in Liverpool on Google and TripAdvisor, they already have a lot of 1/5 reviews that they haven't responded to. We'll see how well they enforce it. Seems pointless for them to go to the trouble of implementing it if it just gets written off every time.
I haven't argued that people can’t talk themselves out of paying, that's always been the case. However, some companies will at least want an attempt from staff to enforce these rules if it's another sleazy source of income.
The Hilton's in city centres like Liverpool do not need consistent positive reviews to sell rooms. Even if they did, they’d still have plenty of those mixed in with all the Karen’s who can’t follow some simple instruction.
I haven't argued that people can’t talk themselves out of paying, that's always been the case. However, some companies will at least want an attempt from staff to enforce these rules if it's another sleazy source of income.
The Hilton's in city centres like Liverpool do not need consistent positive reviews to sell rooms. Even if they did, they’d still have plenty of those mixed in with all the Karen’s who can’t follow some simple instruction.
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Associate
I got some multipack boosts earlier.. One bite and its gone. Companies like to make there millions.
Soldato
wtf is that a celebration size boost
Associate
Its a multipack but its become like a fun size bar
Just got back from Berlin on Saturday, that really highlighted how screwed we are. Travel was a quarter of the price, everything was much bigger and cheaper, I wasn't even paying attention to it but when I grabbed a pack of Airwaves and saw how much bigger it was, I literally just stood there laughing from disbelief.
No sugar tax, a pack of cigarettes was 15 euros, for fourty five cigarettes. That gets you half here. The only thing I didn't see much difference in was fuel.
This country needs a miracle.
No sugar tax, a pack of cigarettes was 15 euros, for fourty five cigarettes. That gets you half here. The only thing I didn't see much difference in was fuel.
This country needs a miracle.
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Stayed over in Liverpool Saturday night at the Hilton Liverpool one I opened the wardrobe where the fridge usually is to be greeted by this , in the last 10 years of many stays I've never had a fridge with any items inside but at least it worked as a mini fridge .
A very **** practice imported from the US. This is very common in Las Vegas apparently.
Soldato
Soldato
Don’t worry they will be calling for austerity soon to help their tory mates more.
Soldato
If this country needs a miracle then the Germans need one too. Sorry but using Germany as a model for how an economy should be running would kind of have to ignore that they have had just the same inflation rates we have had and their economy has grown slower than ours since COVID (along with France new figures show) - despite Brexit.
The price you pay for cigarettes is high because we tax more and the Germans smoke like chimneys and don't care.
Oh and if their travel is cheaper it's because they subsidise it more with higher taxes.
Sorry but I thought we'd gotten past the 'Germany is Shangri-la' nonsense years ago.
Wife, daughter and I are visiting the UK next summer as part of a scouting session with the idea of potentially moving back there towards next Christmas or shortly after.
But I must say, this thread doesn't fill me with optimism.
But I must say, this thread doesn't fill me with optimism.
Soldato
My dad has eye drops which need to be stored in the fridge. He won’t be happy paying the hotel to store his eye drops in the hotel’s mini barBut if they have sensors, then you'd be charged for it all
Having to rent a fridge if it's not a cheapo hotel is ludicrous though.
