Dead MSI GTX 570 RMA'd and reported working, not sure what to do next

Randomface74 · 12 Sep 2011 at 19:22

nuke it from orbit - only way to be sure

Musicboffin · 12 Sep 2011 at 19:47

Updated OP with some bullet point summaries at the bottom to save people having to read 6 pages of stuff to find out what's happening.

Musicboffin · 13 Sep 2011 at 10:45

24 hours since the last response from OCUK. This is frustrating, I'm getting fed up of this now.

harmony · 13 Sep 2011 at 11:50

AzZ said:
Kill it with static..? Run an old game without V-sync enabled (I'm not sure if that would kill it though).

I was told that an electric lighter can be used to breakdown the GPU, which was widely used by retailers to return graphics cards to manufacturer for replacement, if hassled by customer regarding intermittent fault.

Oven, hair-dryer or +12V cable from the PSU may also work. But which method is most foolproof? (Most importantly, without voiding warranty, by introducing obviously intentional damage)

gooseuk · 13 Sep 2011 at 13:02

Had a simular issue years ago with an old agp gpu. My bro orderd it from here and a lot of graphics issues with games like the guy here has posted. Sent it back and oc said it was fine.

Tested it again and still the same issue.

Found out a bit later it was over heating, and changed the stock fan. Somthing needs to be sorted.

Taziir · 13 Sep 2011 at 13:54

HeX said:
Had the same in the past, returned cards to OCUK with screenshots of the fault, and OCCT going mental with errors, had them sent back with NFF.

Returned to the manufacturers (EVGA, and Gigabyte) who have tested them as lo and behold faulty.

Credit to OCUK that they did refund me when presented with the report from the manufacturer.

However the extra week of messing about, and the fact you get charged for a NFF is rather off putting.

Obviously the OCUK testing methodology for GPU's is way off the mark, as this is hardly the first case of this happening.

(from what i can tell it seems to be looped furmark and some crysis loops, which tbh is a pretty bad test, as neither of those tend to show artifacting/memory errors very well).

If they'd run OCCT Error Test, and a different engine game they'd have spotted the fault straight away.

May not be OCUK's testing steps, lots of users worldwide have had RMA's returned from various suppliers as No Fault. See this thread on Nvidia's official forums: http://forums.nvidia.com/index.php?showtopic=187401

Musicboffin · 13 Sep 2011 at 15:05

Been offered to send it back again for another retest. What a joke. Seems the customer service script only has one line in. Complaint submitted and refund requested. Seriously frustrated at the attitude here of "tell the customer the same thing over and over until he goes away".

ScottMC7000 · 13 Sep 2011 at 15:35

Musicboffin said:
Been offered to send it back again for another retest. What a joke. Seems the customer service script only has one line in. Complaint submitted and refund requested. Seriously frustrated at the attitude here of "tell the customer the same thing over and over until he goes away".

I'd advise going to your Citizen Advice Office, and running the problems through them. You are within your rights to take legal action.

Overclockers should give you a replacement card or refund you as obviously there is a problem.

Alternately go to the manufacturer, tell them the problems you are having and the hassle you are having with overclockers and send the card to them where they will test it and send you a new one.

SkeeterUK · 13 Sep 2011 at 15:46

Tell them you want to send it to the manufacturer for testing not ocuk for testing.

Jano · 13 Sep 2011 at 15:48

FYI - Having just sent my R6970 directly back to MSi, it's cost me the best part of £40 shipping. I'd imagine returning it again to OCuK probably wouldn't be anywhere near that.

r0t3n · 13 Sep 2011 at 20:41

Hello guys,

I've got a MSI GTX560Ti which is displaying the same signs the op posted, i've had my card for a few months now, and for the last week or so its started crashing in games like nfs hot pursuit, grid, etc. I've played around with resolutions, and also turned graphics settings up and down for days to no avail. I've also plugged in one of my old gfx cards, a nvidia 5600 and it ran fine on low settings, and my 560ti crashed on low settings? Sadly i did not buy this from OCUK, but seeing as the op has had problems with RMA's, could you guys suggest some things i can do to make my RMA as smooth as possible?

Thanks in advance, also hopefully this can bring some backup to the op's post as i can also prove these problems.

UPDATE:

I just posted a video on youtube showing the problem:

http://www.youtube.com/watch?v=pXqnYofhFoE

It hangs white, and then unhangs, and then hangs green for a few minutes until the display driver finally crashes and restarts itself.

My event viewer is full of display driver crash errors from last week, these are the only display errors i've had since installing this gfx card a few months ago.

Taziir · 14 Sep 2011 at 20:52

SkeeterUK said:
Tell them you want to send it to the manufacturer for testing

^ This

Jano · 15 Sep 2011 at 11:15

Well, bit of a surprise for me, the RMA was received by MSi on Tuesday from me, and they have already sent out a replacement, due for delivery today. Can't complain about that!

Maybe worth the cost of sending it directly back to MSi afterall Musicboffin.

Musicboffin · 15 Sep 2011 at 12:05

Jano said:
Well, bit of a surprise for me, the RMA was received by MSi on Tuesday from me, and they have already sent out a replacement, due for delivery today. Can't complain about that!

Maybe worth the cost of sending it directly back to MSi afterall Musicboffin.

Glad to hear it worked out for you.

OCUK have said if I return my card, they'll issue a refund. Got the card packed up and sitting on my desk, will head over to the post office at lunch. Hopefully this will be the end of this.

d_brennen · 15 Sep 2011 at 12:09

Sad to see, don't bother to RMA to OCUK, joke process tbh. Take your money and run

Calgar117 · 15 Sep 2011 at 15:33

I'm currentley in the middle rmaeing my 5870 not been at all happy with ocuk in regards on how its been handled normally met with a condecending attitude of it taking up to 28 days and given very little to no information even when i ask for more information

lurkio · 15 Sep 2011 at 18:24

harmony said:
I was told that an electric lighter can be used to breakdown the GPU, which was widely used by retailers to return graphics cards to manufacturer for replacement, if hassled by customer regarding intermittent fault.

Oven, hair-dryer or +12V cable from the PSU may also work. But which method is most foolproof? (Most importantly, without voiding warranty, by introducing obviously intentional damage)

An electric lighter piezo type one with a nice spark will generate enough
static discharge to kill a GPU, just remove the outer metal shield from the lighter
hold it close to the gpu on the gfx card when it is out of the PC , hit it a few times
make sure the spark is hitting a metal contact on the pcb and that should be enough

bru · 16 Sep 2011 at 09:55

dare I suggest that that talking about deliberately damaging a card and then returning it to OCUK on their own forums isn't the smartest thing to be doing.

hlxbravo · 16 Sep 2011 at 10:35

bru said:
dare I suggest that that talking about deliberately damaging a card and then returning it to OCUK on their own forums isn't the smartest thing to be doing.

This did cross my mind too...lol

Mario · 16 Sep 2011 at 12:13

hm..interesting thread really..
i have RM'd already 1 gfx (in my sig) and now appears that replacement started giving me same problems again sometimes (im sure its just matter of time when card become unusable)
So,i have question - i bought this card (Order Date: 2 Feb 2011) and basically i dont want this card for 3rd time (since im from ROI its to costly to send stuff to UK),what i should do?Any chance i can get refund or its to late for this? Can i ask other manufacturer card for same price?