*** Dell UltraSharp U2410 24" Widescreen LCD Monitor @ £447.99 inc VAT ***
- Thread starter Fatboy
- Start date
Well, I just arranged for a replacement screen via Dell. The difference in brightness on gray backgrounds was more noticeable than anticipated. This will be my last attempt before I give up on the U2410, as it seems luck has been against me so far. Good though these screens are, Dell really need to add controls so you can adjust different zones of the screen individually, because these tint issues are a massive PITA. With decent zone adjustments this would basically be a non-issue.
Incidentally, even though the monitor was purchased from Dell over 30 days ago they offered to exchange the screen for a new one without ANY issue. So, if anyone was concerned about that, rest assured - if you buy from a 3rd party like Overclockers, the warranty countdown starts when YOU get the screen, not when the screen was sold by Dell to whoever they supplied it to.
Incidentally, even though the monitor was purchased from Dell over 30 days ago they offered to exchange the screen for a new one without ANY issue. So, if anyone was concerned about that, rest assured - if you buy from a 3rd party like Overclockers, the warranty countdown starts when YOU get the screen, not when the screen was sold by Dell to whoever they supplied it to.
Mkay.......what did you provide to Dell over the phone and which number did you ring? I gave them the serial number but they refuse to replace because they need the order number from OCUK to proceed and OCUK say they can't give it to me. I'm completely screwed. Please help me out mate.
Exactly how long is the warranty countdown?
The number is 0844 338 1000. When it answers ask to be transferred to the monitor department. The first thing you do is explain that you didn't purchase the monitor from Dell yourself, but bought from another company who sell Dell products.
Apart from your serial number you need the name of the company who ordered the screen. Most retailers are NOT the company who purchased the screen direct from Dell, so Overclockers are no different from most of the others in this regard. The Work Number should be on the box. If it's not then there's no way for either you or Overclockers to know it. If you explain that there is no work order number, as it's not on the box, they should be ok with just the name of the company who ordered it from them. It's a new screen, and you should have proof of purchase, so it's not like you're trying to pull the wool over their eyes. Overclockers should be ok with telling you who supplied them the screen - try asking on the Customer Service section of this forum instead of phoning.
They should replace the screen with a factory new one (not a refurb) within 30 days of you getting the screen. Otherwise the standard 3 year warranty will take effect from the time you take delivery of the screen.
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I rec'd my replacement today. Alas, I think the problem is present on this one too, but not to the same degree. I'm not sure whether I want the hassle of getting another one through, as delivery is such a pain in the ass. I'm gonna compare the two I have this evening and see which one is best before I decide exactly what to do.
Incidentally, I didn't have the order number from OCUK either, but what I did to get Dell to send the replacement (the one I rec'd today) was send them a photograph of the OCUK invoice sheet along with the name of the third party - which should be on a sticker on the outer cardboard box. Mine was Taran Microsystems. To do that you need the email address of the Monitor Dept Customer Services rep you are talking to - and I kept mine no the phone right the way through the process. Up to that point, Dell had refused to co-operate. After that, I was offered a replacement. Then I stressed again and again and again that the replacement needed to be brand new and not a refurb.
Now - if I ask Dell for a second replacement - I'm sure the process will be no more complex than me asking them as I'm basically dealing with Dell only now.
Incidentally, I didn't have the order number from OCUK either, but what I did to get Dell to send the replacement (the one I rec'd today) was send them a photograph of the OCUK invoice sheet along with the name of the third party - which should be on a sticker on the outer cardboard box. Mine was Taran Microsystems. To do that you need the email address of the Monitor Dept Customer Services rep you are talking to - and I kept mine no the phone right the way through the process. Up to that point, Dell had refused to co-operate. After that, I was offered a replacement. Then I stressed again and again and again that the replacement needed to be brand new and not a refurb.
Now - if I ask Dell for a second replacement - I'm sure the process will be no more complex than me asking them as I'm basically dealing with Dell only now.
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Do you get a "fresh" 30 days upon delivery of the replacement screen? (Otherwise, one or two duff screens, and you're outside the window.)
Snap. Same problems for me exactly. FInally they told me i could get a replacement if i sent them a copy of the invoice. This is a major oversight of OCUK and after a whole day on the phone between Dell and OCUK i'm left stressed, tired and angry. If my replacement is as bad i will cry. really, i actually will.
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I've got both my U2410's running in dual monitor setup, and to be honest I can't tell which is worse. Given that nobody here has managed to get a perfect screen (problems with pixels if lucky enough to avoid the tinting issues), I'm seriously tempted to stick with what I've got.
I'd like to go back to Dell and complain (and whatever they say, they'll keep supplying me with monitors until they can find a good one), but the hassle is bordering on not being worth it. If I could just learn to live with it -and it's really not serious, just shows on white and grey backgrounds - that would be great. But I don't think I can, and I really want this monitor.
Argh. After I've slept on it I'll probably get onto Dell again.
I'd like to go back to Dell and complain (and whatever they say, they'll keep supplying me with monitors until they can find a good one), but the hassle is bordering on not being worth it. If I could just learn to live with it -and it's really not serious, just shows on white and grey backgrounds - that would be great. But I don't think I can, and I really want this monitor.
Argh. After I've slept on it I'll probably get onto Dell again.
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I think the replacement is worse, now. In addition to the green/pink thing, there's a yellow tint in the bottom right-hand corner which isn't present on the first monitor.
No, you're at the mercy of Dell. On the plus side Dell aren't that bad to deal with compared to a lot of companies. On the minus side is the fact that it appears the quality of the screen you get is down to random luck.Do you get a "fresh" 30 days upon delivery of the replacement screen? (Otherwise, one or two duff screens, and you're outside the window.)
One thing about buying direct from Dell themselves is, if they can't supply you with a screen you're happy with, they'll offer you your money back. You can't say fairer than that. Unfortunately, if you buy from a reseller, Dell offer whoever bought the screen originally their money back - which usually isn't even the company you bought the screen from! In other words, it's useless for anyone but Dells own customers. But, if you do pay them about £130 more, that gives you a 30 day window where you might get a refund, rather than the usual 7 day window with any reseller..
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I've emailed my man at Dell to get a second replacement. Feel better having done it.
I'll be building up quite a collection of these monitors.
I'll be building up quite a collection of these monitors.
Not bad at all. Not got any money until my student loan hits so it'll have to wait until then, will see what the price is at the start of next month.
no wonder students are so in debt. anyway...
it's the beginning of "next month" and the price hasnt moved.
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I wouldn't expect it to move any time soon. It's still basically a new product; they've no reason to reduce the price for a while yet.
I'm a student..........Not drunk all the time though, that's the key!
So the man at Dell just told me that after 2 replacements they will only offer a refund as "your requirements exceed those that the screen can offer". What?.............that it works as advertised???!!! wow, we're so demmanding aren't we lol.
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