Well, let me update you all with the experience I have had thus far.
On the 24th October Bailey responded to my RMA request (see my previous post in this thread) and I contacted DGM. Initially no one was answering the number, but later on that day someone picked up.
I was sent an email containing an attachment of a RMA form which I promptly filled out and sent. Surprisingly it was arranged for the monitor to be picked up the next day at DGM's expense.
I received an email about a week later saying no faults where found and if in futrher inspection nothing can be found they would send it back to me. I replied by going into detail about all three of the problems the monitor had. On the 4th of November I received an email saying the the unit was repaired and when would it be a suitable time for them to return it.
The monitor was then returned back on the 6th of November. To my shock, the main issue I had with the monitor was still present! Not to mention they forgot to send back the stand, so I can't even use it unless I buy a mount for it myself.
I contacted them back on the same day explaining the situation. It has now been 5 days and I have not had a response from them. Kind of strange considering every other email was responded to within 24 hours.
Now I am stuck with a faulty unit without a stand and I am worse off than where I started. I still have hope DGM will come through, but if I do not hear back from them by the end of the week, I will be contacting OcUK again, as this is unacceptable
.