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**DGM 27" LED IPS 2560x1440 ONLY £319.99 Inc. VAT (PRE-ORDER PRICE ONLY)!!**

Discussion in 'Monitors' started by Gibbo, Jun 28, 2012.

  1. darthenrahl

    Associate

    Joined: Sep 28, 2009

    Posts: 27

    I got my replacement but it broke within 2-3 hours.

    Here's a pic of what happened.

    [​IMG]

    Tried it with another graphics card just incase it was my new one acting up but the same thing happened on that. My only option now is a refund really. I can't risk another of these going faulty because after i send this back I've spent around 140 euro in shipping, which DGM should be paying in the first place.

    The whole RMA process was over 2 months and now I'm going to have to wait another 2-3 weeks for this to get sorted I'd imagine. I just hope they have the decency to give me a refund. I am entitled to one aren't I?
     
    Last edited: May 7, 2015
  2. Surveyor

    Capodecina

    Joined: Sep 5, 2010

    Posts: 22,012

    Location: Somewhere

    You can ask for a refund but it may only be a partial one.

    Going back it appears you've had the monitor for nearly 2 years and a deduction can be made from any refund to take account of that.
     
  3. stovakor

    Associate

    Joined: Nov 25, 2011

    Posts: 5

    Oh no, all that i have been reading is quite disheartening. My monitor died last week (after almost 3 years) and i am assuming it is the same problem everyone else has. My monitor went really dark and started flickering before it completely died (no standby light), when i unplugged it from the brick and plugged it back in it worked for about a minute (still dark and flickering) and died again. Does this sound like the brick failing or could it still be the monitor? Are people getting any word from DGM about whats going on or are they still waiting to send them off to Poland?

    I would prefer to just get a refund then wait months for a repair but dont know how much a partial refund would be.
     
  4. bigmac121

    Wise Guy

    Joined: Mar 23, 2009

    Posts: 1,619

    That's the brick failing
     
  5. Nasher

    Capodecina

    Joined: Nov 22, 2006

    Posts: 16,511

    Hmm, end of the financial year. I guess they are avoidng paying UK tax by "not making any profit" ;)
     
  6. Freddie1980

    Soldato

    Joined: Sep 25, 2009

    Posts: 7,097

    Location: Billericay, UK

    I can't believe the customer service person knew that there trading account was in the red but equally it's not good news if it's true.

    Is the power brick issue the reason why OCUK have stopped selling DGM's? (and is the fact OCUK stopped buying from them the reason their account is in the red ;)?)
     
  7. Doogles

    Mobster

    Joined: Mar 22, 2014

    Posts: 3,917

    Sad thing with these monitors is you do have to accept when buying it that even if you are going to get a warranty with it that it'll 9 times out of 10 be awful, I got it on the cheap if it breaks now I can buy something much better with the money saved when I brought it. At the time I remember the Dell 1440p monitors being at least £550 whereas these DGM's where around the £300-£350 mark.
     
  8. Freddie1980

    Soldato

    Joined: Sep 25, 2009

    Posts: 7,097

    Location: Billericay, UK

    It goes to show you get what you pay for. At £300 these monitors were still a bargin at the time of sale even with the issues with the power brick.
     
  9. MeatLoaf

    Capodecina

    Joined: Dec 1, 2005

    Posts: 14,097

    Location: Stoke on Trent

    Well after having my monitor for over a month and constantly chasing them ive spoken to DGM this morning and they have ended there agreement with Shuttle Bridge and my monitor, along with about 20 others will be making there way to Poland this week.

    I asked for a replacement monitor but the woman said it would take just as long to be authorised and shipped than it would to repair mine and send it back. I would prefer mine back if possible because it had no pixel problems and it the bezel and stand were pretty much unmarked.

    If ive not heard from them by Friday ill be calling them again.
     
  10. MeatLoaf

    Capodecina

    Joined: Dec 1, 2005

    Posts: 14,097

    Location: Stoke on Trent

    UPDATE :

    My monitor was indeed sent to Poland like they said and its now on its way back to me. Lets hope its all good when it arrives :)
     
  11. AgedIdiot

    Wise Guy

    Joined: Oct 31, 2007

    Posts: 2,322

    Location: Gods County(Allegedly)

    Fingers crossed :)
     
  12. keenan

    Hitman

    Joined: Sep 22, 2009

    Posts: 682

    Hi guys..

    Sad to join this club of popped psu's, but today mine has gone as well! It was the one that came with it so it lasted quite some time..

    It's obviously not in warranty anymore, but what are my options?

    Is it worth contacting DGM or am I better off just buying the £50 replacement?

    Also, for those that did buy the replacement psu's, have the been reliable?

    Thanks
     
  13. darthenrahl

    Associate

    Joined: Sep 28, 2009

    Posts: 27

    My second replacement is on its way too, should be here tomorrow.

    One thing I didn't like about my last replacement apart from it only lasting a few hours is that it had a new frame and stand. It looks more like a tv and the stand has no tilt at all.
     
  14. Doogles

    Mobster

    Joined: Mar 22, 2014

    Posts: 3,917

    I brought a aftermarket PSU after mine popped, it is better as it doesn't get half as hot as the standard PSU although I can't see mine on the market anymore.
     
  15. MeatLoaf

    Capodecina

    Joined: Dec 1, 2005

    Posts: 14,097

    Location: Stoke on Trent

    Might be worth emailing DGM, the warranty was 3yr so you may be in luck. My PSU was swapped well within a week :)
     
  16. keenan

    Hitman

    Joined: Sep 22, 2009

    Posts: 682

    Thanks MeatLoaf, I saw the CS email a few post up en emailed them. Hopefully I'll find out tomorrow..
     
  17. keenan

    Hitman

    Joined: Sep 22, 2009

    Posts: 682

    Just spoke to Natalia and apparently the £15 psu's are now £32 as they have to be sent from Poland :confused:

    Anyway, I am sure the monitor has some warranty left but sadly I have no invoice as it was a gift from a previous partner.

    Seems i have no choice but to pay the dues... :eek:
     
  18. MeatLoaf

    Capodecina

    Joined: Dec 1, 2005

    Posts: 14,097

    Location: Stoke on Trent

    £32 dosent seem to bad. About the same price as the one ive seen online but at least getting it from DGM youre guaranteed its the correct one.

    My monitors due to be delivered between 13.35 and 14.35 :)
     
  19. MeatLoaf

    Capodecina

    Joined: Dec 1, 2005

    Posts: 14,097

    Location: Stoke on Trent

    Mines back and so far so good :) Deffo my screen as serial numbers match.
     
  20. darthenrahl

    Associate

    Joined: Sep 28, 2009

    Posts: 27

    Just received my repair of the replacement...Horrible vertical yellow line running down the middle of the screen.

    DGM are an absolute joke.