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Did you RMA your 20XX card, if so please post the details.

Discussion in 'Graphics Cards' started by Kaapstad, Nov 6, 2018.

  1. Kaapstad

    Man of Honour

    Joined: May 21, 2012

    Posts: 27,646

    Location: Dalek flagship

    Please use this thread to post as much information as you can about any NVidia 20XX series card you have had to RMA.

    I will link the posts in the OP.
     
  2. Kaapstad

    Man of Honour

    Joined: May 21, 2012

    Posts: 27,646

    Location: Dalek flagship

    2080 Ti Faults


    Date 18/03/2019, Card 2080 Ti, Vendor Palit, Model Gaming Pro, Problem Space invaders fault, OBH Link
    Date 15/03/2019, Card 2080 Ti, Vendor Asus, Model Strix, Problem Game crashes at 2160p and Space invaders fault, whitestar85 Link
    Date 14/03/2019, Card 2080 Ti, Vendor Gigabyte, Model Waterforce, Problem Flashing artefacts, game crashes and blue screens, Loz Link
    Date 09/02/2019, Card 2080 Ti, Vendor Asus, Model Strix, Problem Space invaders artefacts, jdawber85 Link
    Date 09/02/2019, Card 2080 Ti, Vendor Zotac, Model Amp Edition, Problem Space invader artifacts, scorchisio Link
    Date 07/02/2019, Card 2080 Ti, Vendor EVGA, Model FTW3, Problem Horizontal lines across screen, RSR Link
    Date 01/01/2019, Card 2080 Ti, Vendor Inno3d, Model X2 OC, Problem Great white splotches and then card hangs, bluebird Link
    Date 28/12/2018, Card 2080 Ti, Vendor NVidia, Model Founders Edition, Problem Replacement card game crashes artifacts and system freezes, ArmitageShanks Link
    Date 28/12/2018, Card 2080 Ti, Vendor Asus, Model Strix, Problem Driver crashes under load, Preden Link
    Date 25/11/2018, Card 2080 Ti, Vendor Zotac, Model Amp Edition, Problem Game crashes and artifacts, Beeney Link
    Date 19/11/2018, Card 2080 Ti, Vendor Gigabyte, Model Aorus Xtreme, Problem Playing COD, game running but no sound, scubes Link
    Date 16/11/2018, Card 2080 Ti, Vendor Gigabyte, Model Gaming, Problem Black screens and game crashes, NeoVo Link
    Date 09/11/2018, Card 2080 Ti, Vendor Inno3d, Model X2 OC, Problem Fans slow artifacts freezes and crashes, bluebird Link
    Date 09/11/2018, Card 2080 Ti, Vendor Gainward, Model Phoenix GS, Problem Artifacts stutter and black screens, Gripen90 Link
    Date 08/11/2018, Card 2080 Ti, Vendor NVidia, Model Founders Edition, Problem Game crashes artifacts and system freezes, ArmitageShanks Link
    Date 06/11/2018, Card 2080 Ti, Vendor NVidia, Model Founders Edition, Problem Drivers crashes and error messages, ltron Link

     
    Last edited: Apr 6, 2019
  3. Kaapstad

    Man of Honour

    Joined: May 21, 2012

    Posts: 27,646

    Location: Dalek flagship

    2080 Faults


    Date 08/11/2018, Card 2080, Vendor Gigabyte, Model Gaming OC, Problem Black screens and USB faults, gwailo Link
     
    Last edited: Nov 9, 2018
  4. Kaapstad

    Man of Honour

    Joined: May 21, 2012

    Posts: 27,646

    Location: Dalek flagship

    2070 Faults


    None yet.
     
    Last edited: Mar 15, 2019
  5. Kaapstad

    Man of Honour

    Joined: May 21, 2012

    Posts: 27,646

    Location: Dalek flagship

    2060 Faults


    Date 06/04/2019, Card 2060, Vendor NVidia, Model Founders Edition, Problem Unusual fan rattle, Double07 Link
    Date 16/03/2019, Card 2060, Vendor Palit, Model StormX, Problem Random black screens, Charlie Bravo Link
    Date 14/03/2019, Card 2060, Vendor Gigabyte, Model Windforce, Problem Bad fan rattle and erratic speeds, chickadee Link
     
    Last edited: Apr 6, 2019
  6. Kaapstad

    Man of Honour

    Joined: May 21, 2012

    Posts: 27,646

    Location: Dalek flagship

    Reserved 5
     
  7. subbytna

    Sgarrista

    Joined: Oct 22, 2008

    Posts: 8,376

    Location: Belfast

  8. jigger

    Capodecina

    Joined: May 28, 2007

    Posts: 10,753

  9. Kaapstad

    Man of Honour

    Joined: May 21, 2012

    Posts: 27,646

    Location: Dalek flagship

    What I want to do is list and link all the failing cards to in the OP to see what the problems are and how many.

    This will make it easy for someone to quickly read all the owners posts about their problems without having to read all the other debate.
     
  10. jigger

    Capodecina

    Joined: May 28, 2007

    Posts: 10,753

    You will not achieve much with this topic. Most people won't even see the post never mind comment and most shops do their best to point returns direct to the manufacture. Not to mention it's unclear how much of a problem this is as the cards supply is limited and they are still very new.
     
    Last edited: Nov 6, 2018
  11. ltron

    Wise Guy

    Joined: Aug 30, 2014

    Posts: 1,124

    Why I am returning my defective 2080Ti Founders Edition:

    1. Random display driver crashes in games. Very unstable with driver 416.34, initially stable with the older 411.70, but stability worsened over a few days until 411.70 also began crashing frequently to the point where I was getting eventId 13 Graphics Exception errors with multiple warp errors and shader errors. I am also getting EventID 14 'The description for Event ID 14 from source nvlddmkm cannot be found' errors on every boot too.


    2. Randomly I'll hear the USB disconnect sound and I think it's due to the USB-C VR port on the card.


    3. The LED logo will randomly turn red or go off entirely, other users have reported that this happens to them in response to GPU temperature changes and some have said it's permanently in that state from the factory. This would suggest an electrical problem with the card to me and may give some clues as to what's happening.

    See: https://forums.geforce.com/default/...20-series/rtx-logo-leds-won-t-turn-back-on/1/

    and https://forums.geforce.com/default/topic/1073171/geforce-rtx-20-series/rtx-2080-logo-is-red-/


    4. My Palit GTX 1080 Gamerock Premium has none of the issues reported above.


    System specs:

    i7 5820K@4.1GHz
    Noctua NH-D15S CPU Cooler
    Gigabyte X99 SOC Champion Bios F22
    32GB Kingston HyperX DDR4 2133MHz(4x8GB)
    Nvidia Geforce RTX 2080 Ti Founders Edition
    Corsair RMi 1000W
    Dell S2716DG Gsync 2560x1440 144Hz
    Windows 10 Home 64Bit 1803
    Phanteks Enthoo Evolv ATX Case

    Samsung SM961 512GB NVME boot drive + Samsung 840 Pro 256GB SSD secondary drive


    UEFI boot with CSM disabled and Secure Boot enabled.
     
  12. gwailo

    Associate

    Joined: Apr 15, 2013

    Posts: 23

    I've RMA'ed my Gigabyte 2080 Gaming OC.

    Everything started off ok but after a while the PC would go past POST start loading windows then I'd be faced with a black screen this would happen with every cold boot. My USB devices would have no power going to them and I would hear the USB disconnect sound like Itron. Leaving the PC on at the black screen for a while would result in the GPU fans running at 100% at which point a reset of the system would allow me to get into Windows with everything seemingly ok till the next cold boot.
    Replaced my PSU made no difference.

    Sent the card back to Overclockers to be tested and now it's in Gigabytes hands awaiting repair / replacement.

    Slightly annoying as I've got some freelance work on standby as the old 970 I have struggles with Substance Painter.
     
  13. ArmitageShanks

    Gangster

    Joined: Aug 26, 2016

    Posts: 388

    2080Ti Founders Edition, S/N 03238...
    No GPU O/C applied.
    Games were crashing to the desktop spontaneously.
    Then a couple of days later, artifacts and system freezes/restarts during games and benchmarks.
    Then a day later artifacts and freezes on desktop after boot.
    Then a day later, boots into a blank screen and hangs.

    Card removed after 8 days.
    RMA took 16 days.
    Replacement S/N 03242...
    No issues so far after one day of use, but we shall see.
     
  14. Kaapstad

    Man of Honour

    Joined: May 21, 2012

    Posts: 27,646

    Location: Dalek flagship

    I will start adding the posts into an OP summary tomorrow.
     
  15. Kaapstad

    Man of Honour

    Joined: May 21, 2012

    Posts: 27,646

    Location: Dalek flagship

    Thread updated.
     
  16. Quartz

    Soldato

    Joined: Apr 1, 2014

    Posts: 6,834

    Location: Aberdeen

    You might want to have separate posts for 2080 Ti, 2080, and 2070 RMAs.
     
  17. Kaapstad

    Man of Honour

    Joined: May 21, 2012

    Posts: 27,646

    Location: Dalek flagship

    I have planned for that with some extra posts at the start of the thread.

    If we see a lot of faulty cards it will only take me a few minutes to separate them into lists for each SKU.:)
     
  18. Gripen90

    Wise Guy

    Joined: Nov 20, 2009

    Posts: 1,910

    Location: Haarby, DENMARK

    Well my Gainward RTX 2080Ti Phoenix Golden Sample which I got monday this week also decided it wanted to be RMA'ed. Suddenly today wanting to game, it would display star flashing like artifacts in all different colours - looking like something on a christmas tree, and afterward the image would stutter to a halt and the then black screen, and then only a hard reset would get me back into windows. The card has now been packed and I'm awaiting an RMA number....

    My wifes MSI RTX 2080 Duke OC knocking on wood still lives.
     
  19. Kaapstad

    Man of Honour

    Joined: May 21, 2012

    Posts: 27,646

    Location: Dalek flagship

    Sorry to hear about your card.

    List updated.
     
  20. bluebird

    Associate

    Joined: Jul 5, 2009

    Posts: 29

    Inno3d 2080ti x2 OC

    Ran for 4 days - reached 84-85c in games but fans never went to 100% -= stayed about 50%

    5th day or so, began to get random coloured blocks on the screen and the game freezing or giving Fatal DirectX Error 11000002

    6th day, PC began to reboot or shutdown during games. Between reboots, large areas of screen turned into minecraft mess of coloured squares.