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- 13 Sep 2009
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i sent it on the 17th of december at 6:28pm my email starts with danielhealy. many thanks loki. no rush just want to know whats going on.
DON'T BUY MSI THEY MIS-SOLD TOP SPEC GT SERIES LAPTOPS with MXM Graphics
- Thread starter MiSJAH
- Start date
i sent it on the 17th of december at 6:28pm my email starts with danielhealy. many thanks loki. no rush just want to know whats going on.
Hi Loki, so nice to see you on the forums again.
It's a pity that instead of you posting about fixing this ongoing screw up by MSI, it's a pretty **** poor attempt criticise me personally.
(To be fair, this is the demonstrated level of service MSI provides to it's customers)
What is incorrect, exactly?
No speculation here, I am genuinely intrigued why Arjang has left.
My linkedin post will be about the service MSI has provided to it's customer, as a 'How not to service your high ticket paying customers' absolutely nothing to do with Arjang.
I wasn't aware of Natalie's absence, how would I be? But feel free to come across as a judgemental ass when you don't have all the facts.
If this is "completely incorrect" feel free to enlighten those 10,000 viewers of this thread as to what exactly you are doing to fix this?
Fair enough.
Ahhh, I based my opinion on observations of communications attributed to the MSI UK Notebook team.
Such as:
"The Trade-in program is open now in the UK and the deadline of the inquiry will be on 31st Dec." Please translate this into plain English.
Why would the team list two separate original prices for the exact same model of notebook (see previous image in this thread)?
There are others, read the thread and try and proof read the email sent from MSI, they are pretty appalling for any professional to send to a customer.
I look forwards to it.
In the mean time answer these questions please:
Please also explain how this guy on MSI's very own forums managed to plug and play a GTX 1070 with his GT72 if it is not possible without the changes MSI has officially stated?
May I suggest you have a look in the MSI Gaming Laptop Owners Thread - https://forums.overclockers.co.uk/showthread.php?t=18758448&page=9
Maybe you could try and help some of your customers here on the OcUK forums?
It's a pity that instead of you posting about fixing this ongoing screw up by MSI, it's a pretty **** poor attempt criticise me personally.
(To be fair, this is the demonstrated level of service MSI provides to it's customers)
What is incorrect, exactly?
No speculation here, I am genuinely intrigued why Arjang has left.
My linkedin post will be about the service MSI has provided to it's customer, as a 'How not to service your high ticket paying customers' absolutely nothing to do with Arjang.
I wasn't aware of Natalie's absence, how would I be? But feel free to come across as a judgemental ass when you don't have all the facts.
If this is "completely incorrect" feel free to enlighten those 10,000 viewers of this thread as to what exactly you are doing to fix this?
Fair enough.
Ahhh, I based my opinion on observations of communications attributed to the MSI UK Notebook team.
Such as:
"The Trade-in program is open now in the UK and the deadline of the inquiry will be on 31st Dec." Please translate this into plain English.
Why would the team list two separate original prices for the exact same model of notebook (see previous image in this thread)?
There are others, read the thread and try and proof read the email sent from MSI, they are pretty appalling for any professional to send to a customer.
I look forwards to it.
In the mean time answer these questions please:
- Why would you expect customers to pay more the cost of the actual MXM upgrade when it's MSI screw up?
- Why would you expect customers taking part in a program caused by MSI's screw up to pay SRP when they are purchasing direct from the manufacturer?
- Why did MSI's own announcement say 'cost comparable to previous MXM upgrades'? If this is not a blatant lie, please demonstrate exactly which previous MXM upgrades it is comparable to.
Please also explain how this guy on MSI's very own forums managed to plug and play a GTX 1070 with his GT72 if it is not possible without the changes MSI has officially stated?
May I suggest you have a look in the MSI Gaming Laptop Owners Thread - https://forums.overclockers.co.uk/showthread.php?t=18758448&page=9
Maybe you could try and help some of your customers here on the OcUK forums?
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to be fair just because it worked does not mean it would be stable and be able to perform at normal GTX 1070 levels for long game periods, how long did this person say they tested it out for? and at what temperatures was the laptop running at? and what game and settings?
Soldato
I for one have been following this thread as I was looking to purchase a 'gaming' laptop and having purchased Msi graphics cards and motherboards in the past I had thought highly of Msi. To keep it short I decided not to purchase an Msi laptop because of this thread. I have been far from impressed with how Msi have dealt with this situation THEY created.
Oh and I should add I have bought another brand of laptop.
Oh and I should add I have bought another brand of laptop.
Soldato
Associate
Hi there.
Just wanted to set the record straight as to why I left MSI. I left MSI because I was given an oppurtunity to manage the ROG side for Asus. It's an oppurtunity I could not ignore at this stage in my career. I just want to put on record that my leaving MSI has nothing to do with the MXM upgrade issue nor did I leave on bad terms.
Once thing I have to do is defend Neil & Nat. They / we have really been trying our best to resolve this as quick as possible - you may not think this...but we have had 100s of emails and phone calls to HQ to try to get a better offer for you guys. My suggestion is to carry on working in a positive manor, no name calling, no childishness to resolve this to a satisfactory level. In the end, it doesn't benefit anyone by name calling. Anyway - as I'm no longer an employee of MSI, I will not leave anymore feedback / comments and let Neil/Nat handle this moving forward.
Hope you've all had a fantastic XMas and have a better new year.
Arjang / AJ
Just wanted to set the record straight as to why I left MSI. I left MSI because I was given an oppurtunity to manage the ROG side for Asus. It's an oppurtunity I could not ignore at this stage in my career. I just want to put on record that my leaving MSI has nothing to do with the MXM upgrade issue nor did I leave on bad terms.
Once thing I have to do is defend Neil & Nat. They / we have really been trying our best to resolve this as quick as possible - you may not think this...but we have had 100s of emails and phone calls to HQ to try to get a better offer for you guys. My suggestion is to carry on working in a positive manor, no name calling, no childishness to resolve this to a satisfactory level. In the end, it doesn't benefit anyone by name calling. Anyway - as I'm no longer an employee of MSI, I will not leave anymore feedback / comments and let Neil/Nat handle this moving forward.
Hope you've all had a fantastic XMas and have a better new year.
Arjang / AJ
All the best in the new job AJ.
Associate
Soldato
Can't believe this is still not sorted. A premium brand business expecting the customer to pick up the tab for their mistake.
A premium brands value is in its brand and if that is tarnished there is nothing left to justify the premium price points.
I've included this story in one of my LinkedIn articles on how businesses can benefit from putting the customer first.
Not that I blame the UK MSI reps as I'm sure everything comes from the purse keepers at HQ who don't have the intellect that you can't put a price tag on brand image.
Just imagine if you actually went out of your way to fix your error, you would have positive media that would have almost defintily been picked up by most tech review sites/bloggers/forums that would have subconsciously bolstered your image rather than this black hole of negative press.
I myself work in the IT software industry and when our company incorrectly sold a solution to a customer, I personally went out my way and sacrificed my commission to sort them out and guess what? They placed an order 4 months later that netted us £500k profit as they knew they could rely on us.
A premium brands value is in its brand and if that is tarnished there is nothing left to justify the premium price points.
I've included this story in one of my LinkedIn articles on how businesses can benefit from putting the customer first.
Not that I blame the UK MSI reps as I'm sure everything comes from the purse keepers at HQ who don't have the intellect that you can't put a price tag on brand image.
Just imagine if you actually went out of your way to fix your error, you would have positive media that would have almost defintily been picked up by most tech review sites/bloggers/forums that would have subconsciously bolstered your image rather than this black hole of negative press.
I myself work in the IT software industry and when our company incorrectly sold a solution to a customer, I personally went out my way and sacrificed my commission to sort them out and guess what? They placed an order 4 months later that netted us £500k profit as they knew they could rely on us.
Sent my application form before xmas/xmas period.
Heard nothing back yet........ you would have though once a deal was agreed they would snap your hand off to get it resolved quick, but no.... still stalling....
tempted to just go throw my laptop through msi head office window, youtube it and go buy something else.... grrrrrrrrrrrrr
Heard nothing back yet........ you would have though once a deal was agreed they would snap your hand off to get it resolved quick, but no.... still stalling....
tempted to just go throw my laptop through msi head office window, youtube it and go buy something else.... grrrrrrrrrrrrr
Soldato
I can't believe anyone would go out and buy an MSI laptop after having a read of this thread.
can't give me more updates as my form has been sent to the support centre
collection next week will be arranged soon as they are working through requests....
welll i wouldn't buy another, i'm only doing the trade in so i don thave to spend a **** ton more on a new llaptop
first post
hello all, im new but have been following the topic on here for a while now. I finally got my offer from MSI original offer £839, after a little bit of haggling new offer is £1019. my machine is GT72 2QD
I have upgraded the ssd and the ram, but i haven't kept the original ram, so I'm still not sure how much they will charge me for not having the original ram modules.
the laptop i would like is the gt726re 040 because of the blu ray burner, my current gt72 came with the blu ray burner. they want £2099 im not sure about taking the deal... what do you guys think? also they said the original srp for my laptop was £1199 I think thats kinda low i remember they wanted around £2,000 in most shops at the time, i bought it for £1055 on ebay with a bundle pack.
Also my gpu is gtx 970m
I kept asking if they could charge me less than the SRP since theyre the manufacturer but no go. they weren't budging on the price of the new machines. or even giving a bundle packet with the new machine, i figure a small bundle pack, mouse mat mouse backpack etc would be a good way to make up for the difficult process. I will admit I think The person ive been dealing with is good and theyre trying to help but i think theyre hands are tied on how much they can do.
any opinions are welcome thank you
hello all, im new but have been following the topic on here for a while now. I finally got my offer from MSI original offer £839, after a little bit of haggling new offer is £1019. my machine is GT72 2QD
I have upgraded the ssd and the ram, but i haven't kept the original ram, so I'm still not sure how much they will charge me for not having the original ram modules.
the laptop i would like is the gt726re 040 because of the blu ray burner, my current gt72 came with the blu ray burner. they want £2099 im not sure about taking the deal... what do you guys think? also they said the original srp for my laptop was £1199 I think thats kinda low i remember they wanted around £2,000 in most shops at the time, i bought it for £1055 on ebay with a bundle pack.
Also my gpu is gtx 970m
I kept asking if they could charge me less than the SRP since theyre the manufacturer but no go. they weren't budging on the price of the new machines. or even giving a bundle packet with the new machine, i figure a small bundle pack, mouse mat mouse backpack etc would be a good way to make up for the difficult process. I will admit I think The person ive been dealing with is good and theyre trying to help but i think theyre hands are tied on how much they can do.
any opinions are welcome thank you
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Hi Miral79,
According to MSI UK Notebook team they made pricing errors on the original offers and these were corrected. (I'm really intrigued when they are going to email the corrected pricing to those that have not challenged the pricing, I have email from 2 people in this position that MSI have not received any further contact from MSI).
Here's my problem with the image below, I have received by email 5 separate prices for my GT72 2QE. Five!
Really? FIVE 'true' calculation errors?
Original offer 29/09/16 - offer value - £784 (against SRP)
30/09/16 - offer value - £1,085 (against SRP)
01/10/16 - offer value - £1,275 (against SRP)
19/12/16 - offer value - £1,349 (against SRP)
04/01/17 - offer value - £1,499 (against SRP)
I make that a total of £715 in 'true' calculation errors.
I have the emails with the offers archived if anyone would like them?
MSI are happy to let me pay the full cost of an MXM upgrade ~£600 for a notebook with fewer features than my existing notebook. They will only let me trade up to the GT72VR for the cost of the MXM upgrade. So I pay full upgrade costs, slightly over actually (GTX 1070 costs $750, my GTX 980M is worth a minimum of £250 according to completed sales on ebay) but I lose my existing RAiD options and the MUX switch which is very useful when I'm out in the sticks in my campervan with nowhere to plug a notebook in. And if I want the same spec but with the features of my existing notebook I have to pay a premium to get them back!
I cannot believe that MSI will not offer a like for feature set for the cost of the upgrade.
According to MSI UK Notebook team they made pricing errors on the original offers and these were corrected. (I'm really intrigued when they are going to email the corrected pricing to those that have not challenged the pricing, I have email from 2 people in this position that MSI have not received any further contact from MSI).
Here's my problem with the image below, I have received by email 5 separate prices for my GT72 2QE. Five!
Really? FIVE 'true' calculation errors?
Original offer 29/09/16 - offer value - £784 (against SRP)
30/09/16 - offer value - £1,085 (against SRP)
01/10/16 - offer value - £1,275 (against SRP)
19/12/16 - offer value - £1,349 (against SRP)
04/01/17 - offer value - £1,499 (against SRP)
I make that a total of £715 in 'true' calculation errors.
I have the emails with the offers archived if anyone would like them?
MSI are happy to let me pay the full cost of an MXM upgrade ~£600 for a notebook with fewer features than my existing notebook. They will only let me trade up to the GT72VR for the cost of the MXM upgrade. So I pay full upgrade costs, slightly over actually (GTX 1070 costs $750, my GTX 980M is worth a minimum of £250 according to completed sales on ebay) but I lose my existing RAiD options and the MUX switch which is very useful when I'm out in the sticks in my campervan with nowhere to plug a notebook in. And if I want the same spec but with the features of my existing notebook I have to pay a premium to get them back!
I cannot believe that MSI will not offer a like for feature set for the cost of the upgrade.
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Still nothing arghh!!! Now ts with support centre they cant update me with anything otber than they are processing orders I hvent even had collection confirmed....
Seriously ****ing me off now, suggest you dont touch msi products unless you want dog****e service
Seriously ****ing me off now, suggest you dont touch msi products unless you want dog****e service
I'm new here but not to the problem, having a GT72s 6QE-045UK (980M) I received a valuation last year (11 mths old, pristine) of £1049! I have heard nothing from MSI regarding any 'recalculation', even though it is quite apparent that my offer is considerably less than others have been offered, in some cases it seems for lower spec machines!
I also find it unacceptable that the resale of my 980M card is not (at least evidently) implimented as part of their calculation.
It is further unacceptable that this manufacturer is insisting on their own arbitary SRP's when there resellers are consistently, and significantly, offering there product at a lower price.
And, it is unacceptable to expect customers to trade-in at these inflated prices for a lower spec (GT72VR, HM170) machine without due compensation or a reasonable reduction for a more suitable replacement (GT73VR, CM236)
For those thinking otherwise; it is irrelavant that the latter option entails MSI supplying a higher specification machine to enable a suitable trade-in. It is irrelavant because that cost should be carried by them, not the consumer. MSI are the engineers of this calamity and it is therefore their responsibility, and duty, to put right what they made wrong.
And, before it is mentioned, it matters not that this may not be a problem of their making (i.e. Nvida changed the format/protocol, etc), the duty remains with them. They supplied machines which, it was claimed, have upgradable graphics performance via a replaceable video card. This is, in factor so it turns out, not the case and our versions of the GT series of notbooks are, therefore, not fit for purpose in this (important) respect.
As such, we may well be due compensation beyond a suitable replacement for the not inconsiderable inconvenience involved in this trade-in program as opposed to the relatively simple process of swapping out graphics card.
Just my opinion, of course, but I thought it might be useful for another owner to throw his twopence worth in.
I also find it unacceptable that the resale of my 980M card is not (at least evidently) implimented as part of their calculation.
It is further unacceptable that this manufacturer is insisting on their own arbitary SRP's when there resellers are consistently, and significantly, offering there product at a lower price.
And, it is unacceptable to expect customers to trade-in at these inflated prices for a lower spec (GT72VR, HM170) machine without due compensation or a reasonable reduction for a more suitable replacement (GT73VR, CM236)
For those thinking otherwise; it is irrelavant that the latter option entails MSI supplying a higher specification machine to enable a suitable trade-in. It is irrelavant because that cost should be carried by them, not the consumer. MSI are the engineers of this calamity and it is therefore their responsibility, and duty, to put right what they made wrong.
And, before it is mentioned, it matters not that this may not be a problem of their making (i.e. Nvida changed the format/protocol, etc), the duty remains with them. They supplied machines which, it was claimed, have upgradable graphics performance via a replaceable video card. This is, in factor so it turns out, not the case and our versions of the GT series of notbooks are, therefore, not fit for purpose in this (important) respect.
As such, we may well be due compensation beyond a suitable replacement for the not inconsiderable inconvenience involved in this trade-in program as opposed to the relatively simple process of swapping out graphics card.
Just my opinion, of course, but I thought it might be useful for another owner to throw his twopence worth in.
Associate
- Joined
- 20 Dec 2016
- Posts
- 4
Hello,
Finally got my offer. GT72S 6QE-044UK bought March last year. £1784. So to get anywhere near the spec of my laptop it's £700. Queried this and apparently it's because the 1080 is more expensive.
Tried to see if I could go for a different product category but apparently to honour the original gt claim it has to stay on the gt laptops.
Ridiculous.
Finally got my offer. GT72S 6QE-044UK bought March last year. £1784. So to get anywhere near the spec of my laptop it's £700. Queried this and apparently it's because the 1080 is more expensive.
Tried to see if I could go for a different product category but apparently to honour the original gt claim it has to stay on the gt laptops.
Ridiculous.