DON'T BUY MSI THEY MIS-SOLD TOP SPEC GT SERIES LAPTOPS with MXM Graphics

TumblingBill said:
Hello,

Finally got my offer. GT72S 6QE-044UK bought March last year. £1784. So to get anywhere near the spec of my laptop it's £700. Queried this and apparently it's because the 1080 is more expensive.

Tried to see if I could go for a different product category but apparently to honour the original gt claim it has to stay on the gt laptops.

Ridiculous.
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GTX 1080 MXM module is $1,350 (£1,100), max sale value of a GTX 980M MXM on uk ebay for sold listings is £390. So £700 is a reasonable offer. (If that was my offer I tear their arm off. Are they offering you a GT73VR with the same amount of RAM and storage with the GTX 1080 for £700?

So if MSI were a company of their word, and this program was as they stated "available at costs comparable to previous MXM upgrades" anyone going from a GTX 980M to GTX 1080 would bear the same cost. And that includes me.

MSI have not stuck to their word on anything surrounding the MXM fiasco.

Utter nonsense.
 
MiSJAH said:
Hi Miral79,

According to MSI UK Notebook team they made pricing errors on the original offers and these were corrected. (I'm really intrigued when they are going to email the corrected pricing to those that have not challenged the pricing, I have email from 2 people in this position that MSI have not received any further contact from MSI).

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Really? FIVE 'true' calculation errors?

Original offer 29/09/16 - offer value - £784 (against SRP)
30/09/16 - offer value - £1,085 (against SRP)
01/10/16 - offer value - £1,275 (against SRP)
19/12/16 - offer value - £1,349 (against SRP)
04/01/17 - offer value - £1,499 (against SRP)

I make that a total of £715 in 'true' calculation errors.
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Please try not to take what I say out of context. Your comment in the thread there refers to one particular poster, who both hmscott and I recognised as someone whose price had been miscalculated, and received an email to say so - hence, a true calculation error.
None of your price adjustments have been called "errors" at any point during your communication. Your initial prices, as you are aware, were also not based on SRP, they were based on your B-grade purchase price.

If, as you say, you have emails from people who have not received further contact from us, I would strongly recommend that they email us instead of you, as this would be the best way to resolve their issue.

Dr Phibes said:
I'm new here but not to the problem, having a GT72s 6QE-045UK (980M) I received a valuation last year (11 mths old, pristine) of £1049! I have heard nothing from MSI regarding any 'recalculation', even though it is quite apparent that my offer is considerably less than others have been offered, in some cases it seems for lower spec machines!
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Unfortunately I cannot find any offer on our database matching £1049 or the 045UK. Please forward the email to [email protected] for further assistance.
 
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MSI acknowledged that I have a GT72S 6QE (047uk) now given to me in the complimentary upgrade of my GT72S 6QD getting a fault and as such have given me a valuation of £1349 I did question them about the GT72VR on amazon.co.uk website thats lower in value...they wont do nothing about it or resell at that price. I also asked them is it possible to acquire a credit note to use on one of there machines but no luck :( so anyway I think im going to just end the nightmare and get the GT72VR for £650 overall a drop in value of £250 from what i paid for original machine.
 
How nice to see you here Natalie :)

Please explain to those the frequent this thread the following:

1, why has my offer price changed 5 times if the offer is non-negotiable?
2, which previous MXM upgrade is this program cost comparable to?
3, Why is MSI charging a premium for GT72 owners to get their existing feature set (MUX and RAiD) back?
4, Why are some people being offered less trade in value than I am for an initial more expensive notebook that was purchased more recently than mine? (see image).

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Just for my curiousity:

5, What on earth were my original prices based upon?
6, Why haven't I received the trade in details I asked for hours ago?

I await your reply with enthusiasm, if you pop over the trade details as your priority I would sincerely appreciate it.

Ta

Edit: In the image the last one on the list is mine and it is now valued at £1,499 in regards to trading up to a GT72VR 7RE(Dominator Pro)-429UK
 
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MiSJAH said:
How nice to see you here Natalie :)

Please explain to those the frequent this thread the following:

1, why has my offer price changed 5 times if the offer is non-negotiable?
2, which previous MXM upgrade is this program cost comparable to?
3, Why is MSI charging a premium for GT72 owners to get their existing feature set (MUX and RAiD) back?
4, Why are some people being offered less trade in value than I am for an initial more expensive notebook that was purchased more recently than mine? (see image).
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The offer is clearly not non-negotiable. We aim to make every customer happy in any reasonable way we can, as you know, having already renegotiated your offer and accepted it.

We have been discussing these points in depth with you since October, and you are dissatisfied with any answer we give. Please consult your emails for our answers.

MiSJAH said:
Just for my curiousity:

5, What on earth were my original prices based upon?
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As I mentioned in my previous post and explained to you when I increased it - your original B-grade purchase price.
MiSJAH said:
6, Why haven't I received the trade in details I asked for hours ago?
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You confirmed at 4:30PM, the working day ends at 5.30PM. While I understand that you expect to be treated as a priority, a one hour response time expectation is optimistic for any company that has many customers to respond to, at least in my own experience it usually takes up to a few working days.

MiSJAH said:
I await your reply with enthusiasm, if you pop over the trade details as your priority I would sincerely appreciate it.
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Should be with you by tomorrow :)
 
Hello Natalie

Hello Natalie welcome :) amir here hope your keeping warm and had some rest.


I sent a message earlier today saying yes to the last offer, but I'm having buyers remorse and think I should hold off. MSI has made a generous offer on valuation for my machine, but even with the higher offer price i will be spending over £1000 for the new machine and upgrading the ssd, and i will lose my multiple ssd and blu ray burner.

original setup gt722qd i7 4710hq gtx 970m 2 x 126 gb kingston ssd 1 x tb 7200 rpm blu ray burner 16gb kingston ram

current setup upgraded 4 x 250 samsung 850 evo m.2 in super raid 3, I still have the original ssd so i can put them back. and i upgraded the ram, to 32gb corsair, but gave away the old ram to a friend.

my current setup is pretty much the same as the new gt72vr except the graphics card. the i7 4710hq 2.4 to 3.5 i7 6700hq 2.5 to 3.5 not much of a difference especially when running in sport mode which is usually turbo always enabled, and intel tuner i get the chip to run at 3.7 stable no problems.

I really feel MSI should give better prices, for the new machines, atleast offer the manufacturer prices, atleast theyre still priced at making a profit and we get it at the same price the retailers would buy it for, i think thats fair.

Also everyone should get a free bundle packet

https://www.msi.com/Promotion/xmas-bundle
 
miral79 said:
Hello Natalie welcome :) amir here hope your keeping warm and had some rest.


I sent a message earlier today saying yes to the last offer, but I'm having buyers remorse and think I should hold off. MSI has made a generous offer on valuation for my machine, but even with the higher offer price i will be spending over £1000 for the new machine and upgrading the ssd, and i will lose my multiple ssd and blu ray burner.

original setup gt722qd i7 4710hq gtx 970m 2 x 126 gb kingston ssd 1 x tb 7200 rpm blu ray burner 16gb kingston ram

current setup upgraded 4 x 250 samsung 850 evo m.2 in super raid 3, I still have the original ssd so i can put them back. and i upgraded the ram, to 32gb corsair, but gave away the old ram to a friend.

my current setup is pretty much the same as the new gt72vr except the graphics card. the i7 4710hq 2.4 to 3.5 i7 6700hq 2.5 to 3.5 not much of a difference especially when running in sport mode which is usually turbo always enabled, and intel tuner i get the chip to run at 3.7 stable no problems.

I really feel MSI should give better prices, for the new machines, atleast offer the manufacturer prices, atleast theyre still priced at making a profit and we get it at the same price the retailers would buy it for, i think thats fair.

Also everyone should get a free bundle packet

https://www.msi.com/Promotion/xmas-bundle
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Hello Amir :) quite warm thank you, and slightly better rested than I was at the weekend, hope you are the same!

If you have some free time tomorrow I can give you a call so that we can go over your options in detail, along with any questions you may have about performance. If not, I will respond to your email as soon as possible tomorrow!
 
natarie said:
The offer is clearly not non-negotiable. We aim to make every customer happy in any reasonable way we can, as you know, having already renegotiated your offer and accepted it.
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Great give me my MUX switch back and RAiD options without me having to pay extra to go back to the feature set of my GT72 2QE. Thanks.

natarie said:
We have been discussing these points in depth with you since October, and you are dissatisfied with any answer we give. Please consult your emails for our answers.
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Don't be patronising. Nowhere in my emails does it give the answers to questions 2,3 or 4. Please answer these. I'm happy to pastebin all the emails if you do not have them?


natarie said:
As I mentioned in my previous post and explained to you when I increased it - your original B-grade purchase price.
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So why the increase?

natarie said:
You confirmed at 4:30PM, the working day ends at 5.30PM. While I understand that you expect to be treated as a priority, a one hour response time expectation is optimistic for any company that has many customers to respond to, at least in my own experience it usually takes up to a few working days.


Should be with you by tomorrow :)
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Not as a priority, but considering I brought the matter to MSI's attention I would have thought I would be first in the que as there cannot be anyone ahead of me. Also when you email me at 2.30 in the morning about work, you can't really expect me to think that you work "office hours", can you now?

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natarie said:
Hello Amir :) quite warm thank you, and slightly better rested than I was at the weekend, hope you are the same!

If you have some free time tomorrow I can give you a call so that we can go over your options in detail, along with any questions you may have about performance. If not, I will respond to your email as soon as possible tomorrow!
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Hi Natalie :)

Thank you I wouldn't mind speaking over the phone but tomorrow might be difficult.

I know your trying to best to help all of us and it must be very frustrating for you. As your on here speaking with a few of us, and many more watching in the background listening to what happens, can you try to make the Higher Ups try to be more flexible with the prices?

the cost of the MXM upgrade should have been roughly about £500 to £700 thats just an estimate on my part, not as actual fact lol anyway also we wouldn't be constrained to upgrading our laptops right here and now, I could have waited for later in the year and picked up the module probably cheaper.

Again this isn't personal to you Natalie, this is regarding your companies policies, and attitude. I think you have acted very kind and helpful but you are also being given orders from the higher ups who are in my opinion acting dishonestly in regards to a mistake they made. I can understand Nvidia changed the who setup, but MSI should try to find a better more accommodating way to resolve this for your current customers, who are buying premium machines.

sorry for a bit of a rant :)
 
MiSJAH said:
Great give me my MUX switch back and RAiD options without me having to pay extra to go back to the feature set of my GT72 2QE. Thanks.
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Any reasonable offer. As much as I would have liked to have given you that £1100 discount, it was not possible.

MiSJAH said:
Don't be patronising. Nowhere in my emails does it give the answers to questions 2,3 or 4. Please answer these. I'm happy to pastebin all the emails if you do not have them?
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It is not my intention to be patronising, apologies if it comes across that way. If you would like to ask more questions before proceeding with the trade-in, please put them into an email, however these should be regarding your trade-in only.

MiSJAH said:
So why the increase?
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The increase in valuation was to make your price fairer (as your B-grade purchase was a unique case which made your valuation lower than other customers) with a view to making you once again a happy customer :)

MiSJAH said:
Not as a priority, but considering I brought the matter to MSI's attention I would have thought I would be first in the que as there cannot be anyone ahead of me. Also when you email me at 2.30 in the morning about work, you can't really expect me to think that you work "office hours", can you now?

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We do work normal office hours, 9:00 to 5.30 most days, we just choose to work in our own time from home or on business trips sometimes too.
 
natarie said:
Any reasonable offer. As much as I would have liked to have given you that £1100 discount, it was not possible.
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I never asked for any such discount. Please don't imply thing that are not true.

OK, surely it's reasonable to ask to keep my existing feature set, upgrade to a GTX 1070 at a cost comparable to previous MXM upgrades?

£600 is more than the potential cost to upgrade from a GTX 980M to GTX 1070.

You want this much and for me to lose features.

I can tolerate paying £600 but don't see why I should have to lose my features?

Actually scrub most of that. I call BS. Why the hell are you even offering discounts on anything, why are you valuing our notebooks? This is not MSI Insisting on Perfection of User Experience this is MSI trying to cut costs to themselves over their major screw up.

Natalie/Neil fix you shiz, if you cannot communicate efficiently enough with HQ to make them understand the program is a lie, provide contact details and I surely will.
 
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gt72 7 series

You know i feel stupid but i haven't even asked Natalie about prices for the 7 series, anyone have price quotes for those they can share?
 
MiSJAH said:
I never asked for any such discount. Please don't imply thing that are not true.

OK, surely it's reasonable to ask to keep my existing feature set, upgrade to a GTX 1070 at a cost comparable to previous MXM upgrades?

£600 is more than the potential cost to upgrade from a GTX 980M to GTX 1070.

You want this much and for me to lose features.

I can tolerate paying £600 but don't see why I should have to lose my features?
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When we discussed this, the only option that retained those features and your chosen 1070 GPU was the 035UK.

Your trade in valuation was £1050. The 035UK upgrade cost to you would have been £1649. You wanted to pay no more than £500, making the gap £1149, which would essentially mean an £1100+ discount. Hope this clears up any confusion.

It is fruitless to go over old ground at this stage, but please stop assuming that we are lying at every turn - Neil and I have both demonstrated our efforts to get you the best possible offer.

miral79 said:
damm thats the same price as the gt72vr 6re I don't think thats fair theyre not offering the newer series to everyone, I will ask for new prices for the newer machines. that helps make it a bit more fair as far as prices go i think. what do say?
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Happy to discuss this with you tomorrow, just drop me an email please :)
 
miral79 said:
damm thats the same price as the gt72vr 6re I don't think thats fair theyre not offering the newer series to everyone, I will ask for new prices for the newer machines. that helps make it a bit more fair as far as prices go i think. what do say?
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Ask away mate, and I wish you good luck.

I can't why the GT72VR is being offered to GT72 owners, it a downgrade.

Costs should be the same no matter what you paid for your notebook or when you bought it. It should be the cost of new GPU subtract an agreed value for existing GPU, keep the same features quantity of RAM and storage. If MSI can't provide this without adding other new features, they need to swallow the cost because they caused this situation.

Very, very simple.
 
MiSJAH said:
Ask away mate, and I wish you good luck.

I can't why the GT72VR is being offered to GT72 owners, it a downgrade.

Costs should be the same no matter what you paid for your notebook or when you bought it. It should be the cost of new GPU subtract an agreed value for existing GPU, keep the same features quantity of RAM and storage. If MSI can't provide this without adding other new features, they need to swallow the cost because they caused this situation.

Very, very simple.
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I like the look of the gt72 vs the gt73 i like the front lights i think the look kool and give a good effect with lights out :) ok im feeling a bit happy i think the vodka is kicking in on me now lol sorry been drinking tonight a bit dont drink often just celebrating my cousin having a baby

natarie; Happy to discuss this with you tomorrow said:
Thank you Natalie I will send an email later.

off topic question for you, any favourite games you playing?

I've been playing an early access game on steam called the long dark its fun a different kinda of game than the mainstream.

how about you Misjah any good games you playing recently?

I would like to see what the fallout 4 vr will be like that i would like to try
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