DON'T BUY MSI THEY MIS-SOLD TOP SPEC GT SERIES LAPTOPS with MXM Graphics

[MiSJAH]

So they value ur laptop more than mine even those its identical just because you paid a little more?!

I paid £1,100 for mine, how on earth did you pay less?

 

[MiSJAH]

I want to cry at how inept MSI are.

My offer:



tropicola's offer for exactly the same machine:



@tropicola, I bought my laptop from OcUK by cc, I could chargeback but feel the onus is on MSI to fix this screw up.

 

[MiSJAH]

If anyone has received an offer email, could you forwards it to [email protected] I will consolidate the models and values into something we as a group can present to MSI to get further resolution.

Thanks.

 

[MiSJAH]

What happened to your sig misjah?

It didn't conform to the rules, oooops.

 

[MiSJAH]

Information gathered so far:



Can anyone guess how MSI are working out their values here?

Any other offer emails, please submit to [email protected]

 

[MiSJAH]

Dartboard?

Seems a reasonable suggestion.

Feel free to copy and paste this to MSI UK Notebook on facebook, twitter et al and ask them to justify this nonsense.

I'm going to publish an article on linkedin when I have the time, and share it with 600+ contacts, the majority are in tech and see if I can get them to share.

Enough is enough already.

AJ is no longer at MSI (Why, I wonder?)
Natalie doesn't have authority to do anything effective.
Neil is not even trying to fix this.
Tom (UK Marketing Manager), I'm waiting for a reply from.
Frank, (MSI UK MD) has his head in the sand ignoring his customers.

 

[MiSJAH]

New to this forum but had to sign after reading this thread.

I purchased the msi gt72s 6qe 044uk for £1900 in March and only discovered the mxm issue when I was looking to upgrade the ssd in it. This is despite Msi having my details for the warranty and in theory the ability to let me know as a valued customer about their muck up. The only reason I knew about this is because of this thread so thank you for that.

Put a claim in on the 14th and have had nothing back yet but am interested to see what they would offer for this upgrade as that was the sole reason I paid the premium.

Sorry to hear you're in the same position as the rest of us

Are you ok to forward any offer emails you receive from MSI to the address above?

 

[MiSJAH]

just to make sure the 2 GT72 2qe is the same specs as this on amazon?

https://www.amazon.co.uk/MSI-2QE-682UK-Dominator-17-3-Inch-Windows/dp/B00RJI7SHO

Yes, that's the -682UK model (the number refers to spec/config).

 

[MiSJAH]

Hi Loki, so nice to see you on the forums again.

It's a pity that instead of you posting about fixing this ongoing screw up by MSI, it's a pretty **** poor attempt criticise me personally.

(To be fair, this is the demonstrated level of service MSI provides to it's customers)

Absolutely incorrect on all accounts.

What is incorrect, exactly?

Before you start speculating or trying to speculate to second guess why AJ is no longer working for MSI, please do not. You are not furnished with any of the facts nor shall you be. AJ's career choice has absolutely zero to do with MXM despite how you wish to paint it or distort it. I would consider this FACT before you put anything on Linkedin

No speculation here, I am genuinely intrigued why Arjang has left.

My linkedin post will be about the service MSI has provided to it's customer, as a 'How not to service your high ticket paying customers' absolutely nothing to do with Arjang.

As you are aware, Natalie has been away from work for a few weeks and has only just come back on reduced hours. Again if you want to try and make something out of this that it is not then please go ahead. Never mind a professional, on a personal level, its a pretty low comment against somebody who has just come back from sickness leave and is on reduced hours.

I wasn't aware of Natalie's absence, how would I be? But feel free to come across as a judgemental ass when you don't have all the facts.

Again completely incorrect and without foundation. As I have made you aware on email on Saturday I was leaving the country to goto Taipei. I made it very clear I was boarding the flight when I emailed you back. I also made it clear there would be a delay in replying to you directly because

i) Because of the time difference
ii) My work schedule when I was there

If this is "completely incorrect" feel free to enlighten those 10,000 viewers of this thread as to what exactly you are doing to fix this?

You emailed again yesterday and I spoke with Natalie about the revised offer and your claim we are refusing to offer a GT73 with GTX 1070.

You won't get a reply from Tom as he is the marketing manager for Motherboards and VGA. He has no input on Laptop whatosever.




Frank has no responsibility for Notebook. He works in the same team as Tom. So when you wish to paint a picture that people are not responding or don't care then that maybe down to you engaging with MSI staff who do not have any idea about the product or authorisation to do anything.

Fair enough.

In closing I just want to point out, when you are asking people to post on our Facebook, you could have done that yourself but you have been banned because you referred to MSI UK staff as illiterate ******* and MSI HQ stafff as *******

Comments like that are not welcome on our Facebook

Ahhh, I based my opinion on observations of communications attributed to the MSI UK Notebook team.

Such as:

"The Trade-in program is open now in the UK and the deadline of the inquiry will be on 31st Dec." Please translate this into plain English.

Why would the team list two separate original prices for the exact same model of notebook (see previous image in this thread)?

There are others, read the thread and try and proof read the email sent from MSI, they are pretty appalling for any professional to send to a customer.

I will email you personally tonight with the final offer with the inclusion of GT73 with GTX 1070

It is then entirely your choice as to whether you wish to trade up or not.

I look forwards to it.

In the mean time answer these questions please:

1. Why would you expect customers to pay more the cost of the actual MXM upgrade when it's MSI screw up?
2. Why would you expect customers taking part in a program caused by MSI's screw up to pay SRP when they are purchasing direct from the manufacturer?
3. Why did MSI's own announcement say 'cost comparable to previous MXM upgrades'? If this is not a blatant lie, please demonstrate exactly which previous MXM upgrades it is comparable to.

Please also explain how this guy on MSI's very own forums managed to plug and play a GTX 1070 with his GT72 if it is not possible without the changes MSI has officially stated?

May I suggest you have a look in the MSI Gaming Laptop Owners Thread - https://forums.overclockers.co.uk/showthread.php?t=18758448&page=9

Maybe you could try and help some of your customers here on the OcUK forums?

 

[MiSJAH]

I left MSI because I was given an oppurtunity to manage the ROG side for Asus. It's an oppurtunity I could not ignore at this stage in my career.

All the best in the new job AJ.

 

[MiSJAH]

Hi Miral79,

According to MSI UK Notebook team they made pricing errors on the original offers and these were corrected. (I'm really intrigued when they are going to email the corrected pricing to those that have not challenged the pricing, I have email from 2 people in this position that MSI have not received any further contact from MSI).

Here's my problem with the image below, I have received by email 5 separate prices for my GT72 2QE. Five!



Really? FIVE 'true' calculation errors?

Original offer 29/09/16 - offer value - £784 (against SRP)
30/09/16 - offer value - £1,085 (against SRP)
01/10/16 - offer value - £1,275 (against SRP)
19/12/16 - offer value - £1,349 (against SRP)
04/01/17 - offer value - £1,499 (against SRP)

I make that a total of £715 in 'true' calculation errors.

I have the emails with the offers archived if anyone would like them?

MSI are happy to let me pay the full cost of an MXM upgrade ~£600 for a notebook with fewer features than my existing notebook. They will only let me trade up to the GT72VR for the cost of the MXM upgrade. So I pay full upgrade costs, slightly over actually (GTX 1070 costs $750, my GTX 980M is worth a minimum of £250 according to completed sales on ebay) but I lose my existing RAiD options and the MUX switch which is very useful when I'm out in the sticks in my campervan with nowhere to plug a notebook in. And if I want the same spec but with the features of my existing notebook I have to pay a premium to get them back!

I cannot believe that MSI will not offer a like for feature set for the cost of the upgrade.

 

[MiSJAH]

Hello,

Finally got my offer. GT72S 6QE-044UK bought March last year. £1784. So to get anywhere near the spec of my laptop it's £700. Queried this and apparently it's because the 1080 is more expensive.

Tried to see if I could go for a different product category but apparently to honour the original gt claim it has to stay on the gt laptops.

Ridiculous.

GTX 1080 MXM module is $1,350 (£1,100), max sale value of a GTX 980M MXM on uk ebay for sold listings is £390. So £700 is a reasonable offer. (If that was my offer I tear their arm off. Are they offering you a GT73VR with the same amount of RAM and storage with the GTX 1080 for £700?

So if MSI were a company of their word, and this program was as they stated "available at costs comparable to previous MXM upgrades" anyone going from a GTX 980M to GTX 1080 would bear the same cost. And that includes me.

MSI have not stuck to their word on anything surrounding the MXM fiasco.

Utter nonsense.

 

[MiSJAH]

How nice to see you here Natalie

Please explain to those the frequent this thread the following:

1, why has my offer price changed 5 times if the offer is non-negotiable?
2, which previous MXM upgrade is this program cost comparable to?
3, Why is MSI charging a premium for GT72 owners to get their existing feature set (MUX and RAiD) back?
4, Why are some people being offered less trade in value than I am for an initial more expensive notebook that was purchased more recently than mine? (see image).



Just for my curiousity:

5, What on earth were my original prices based upon?
6, Why haven't I received the trade in details I asked for hours ago?

I await your reply with enthusiasm, if you pop over the trade details as your priority I would sincerely appreciate it.

Ta

Edit: In the image the last one on the list is mine and it is now valued at £1,499 in regards to trading up to a GT72VR 7RE(Dominator Pro)-429UK

 

[MiSJAH]

The offer is clearly not non-negotiable. We aim to make every customer happy in any reasonable way we can, as you know, having already renegotiated your offer and accepted it.

Great give me my MUX switch back and RAiD options without me having to pay extra to go back to the feature set of my GT72 2QE. Thanks.

We have been discussing these points in depth with you since October, and you are dissatisfied with any answer we give. Please consult your emails for our answers.

Don't be patronising. Nowhere in my emails does it give the answers to questions 2,3 or 4. Please answer these. I'm happy to pastebin all the emails if you do not have them?

As I mentioned in my previous post and explained to you when I increased it - your original B-grade purchase price.

So why the increase?

You confirmed at 4:30PM, the working day ends at 5.30PM. While I understand that you expect to be treated as a priority, a one hour response time expectation is optimistic for any company that has many customers to respond to, at least in my own experience it usually takes up to a few working days.


Should be with you by tomorrow

Not as a priority, but considering I brought the matter to MSI's attention I would have thought I would be first in the que as there cannot be anyone ahead of me. Also when you email me at 2.30 in the morning about work, you can't really expect me to think that you work "office hours", can you now?

 

[MiSJAH]

Any reasonable offer. As much as I would have liked to have given you that £1100 discount, it was not possible.

I never asked for any such discount. Please don't imply thing that are not true.

OK, surely it's reasonable to ask to keep my existing feature set, upgrade to a GTX 1070 at a cost comparable to previous MXM upgrades?

£600 is more than the potential cost to upgrade from a GTX 980M to GTX 1070.

You want this much and for me to lose features.

I can tolerate paying £600 but don't see why I should have to lose my features?

Actually scrub most of that. I call BS. Why the hell are you even offering discounts on anything, why are you valuing our notebooks? This is not MSI Insisting on Perfection of User Experience this is MSI trying to cut costs to themselves over their major screw up.

Natalie/Neil fix you shiz, if you cannot communicate efficiently enough with HQ to make them understand the program is a lie, provide contact details and I surely will.

 

[MiSJAH]

Most recent offer was for a GT72VR 7RE - £600 trade up from my GT72 2QE.

 

[MiSJAH]

if you dont mind me asking whats the srp theyre are stating for it?

£2,099.

 

[MiSJAH]

damm thats the same price as the gt72vr 6re I don't think thats fair theyre not offering the newer series to everyone, I will ask for new prices for the newer machines. that helps make it a bit more fair as far as prices go i think. what do say?

Ask away mate, and I wish you good luck.

I can't why the GT72VR is being offered to GT72 owners, it a downgrade.

Costs should be the same no matter what you paid for your notebook or when you bought it. It should be the cost of new GPU subtract an agreed value for existing GPU, keep the same features quantity of RAM and storage. If MSI can't provide this without adding other new features, they need to swallow the cost because they caused this situation.

Very, very simple.

 

[MiSJAH]

When we discussed this, the only option that retained those features and your chosen 1070 GPU was the 035UK.

Your trade in valuation was £1050. The 035UK upgrade cost to you would have been £1649. You wanted to pay no more than £500, making the gap £1149, which would essentially mean an £1100+ discount. Hope this clears up any confusion.

As I have mentioned I don't want a discount on a new laptop. I want what MSI failed to provide an MXM upgrade. As I can't have this I want replacement at the cost of the MXM upgrade, without loss of features.

You are already offering me the GPU upgrade for £600, with the latest CPU, more RAM, larger SSD, 120Hz screen. I only want the GPU, it's all I've ever wanted from MSI. I don't want to lose features, there is no reason why I should.

Keep your extra RAM (that I don't need/won't use), keep your larger SSD (I already have other SSD's to transfer from my existing notebook, keep your 120Hz screen (I already have this on another of my laptops). And give me back my MUX switch and RAiD options!!

It is fruitless to go over old ground at this stage, but please stop assuming that we are lying at every turn - Neil and I have both demonstrated our efforts to get you the best possible offer.

Do you know why we keep going over old ground? Because the presented solution does not fit the description.

Prove you are not lying.

Which previous MXM upgrades are the costs of this program comparable to?

Or is that a lie?

Also Nats the price difference between the GT72VR 7RE and a GT73VR with GTX 1070 is £400. How much of that cost difference is the RAiD board and MUX switch?

** isuue has been dealt with ***

 

[MiSJAH]

Ive emailed over asking for that kabylake system as they didnt mention it to me >.< ..very unfair they should offer it to some customers instead of all...

To oddly give MSI some credit; I suspect this was down to stock rather than to favour some with newer tech.

Stock of GT's with skylake were already low, as they knew kabylake was coming.

I can see most upgrades being kabylake models.

Still doesn't replace my freaking MUX switch or RAiD card.

Illegitimi non carborundum.