I posted above that it just says 10,175 on the app and website.
I have no idea how to verify that, is that based off estimates or the meter reading we gave them yesterday.
The person we spoke to simply told that what we have been paying was not enough. We sent them a reading and this debit was lowered by almost £300. It’s still £691 owed though, which last month was only £29.
They are offering a single rate tarrif too. Asking us to setup a payment plan on regards to the outstanding debit. This would be £279.
Standing rate: 37p/kwh
Rate: 29p/kWh
Bar the debit owed with our usage it would bring it way down but then the question we have is the huge amount they say we are suddenly owing.