For anyone on Octopus using "whole amount direct debit" for payments, what did you have to do to switch to that?
I just sent them a tweet asking them to do it.For anyone on Octopus using "whole amount direct debit" for payments, what did you have to do to switch to that?
Move onto variable direct debit and never have this problem again?
Move onto variable direct debit and never have this problem again?
I tried this with OVO and they put you on punitive rates for switching to variable direct debit.
You're not allowed to offer referrals or I would do so as well.
My bad edited it out. I think I recalled someone else doing it not so long ago and thought it was not an issue. But can certainly see why it would be![]()
Thank you for your idea! This has been raised before internally and by customers, I know that this payment method is available with a few other providers, I believe EDF is included in this cohort. The most common type of direct debit is 'fixed' monthly direct debit, the reason we choose this payment method is because it allows customers to budget and creates an average over the course of the year therefore avoiding large winter payments.
I’ve changed this to ‘Can’t be done yet’ as it is not something OVO are considering currently. However, that’s not to say it won’t happen in future- it’s a popular idea so can continue to be voted for so we can gauge the interest in variable direct debits.
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I tried this with OVO and they put you on punitive rates for switching to variable direct debit.
Possibly given the forum statement above. The person(s) I dealt with at OVO would switch me but the product rates were horrific which I posted about before.
I’ll switch to Octopus when they have a reasonable rate as their quoted rates are higher than OVO currently.
I can’t also get a smart meter (due to location in basement) so that prevents some of the better rates.