Was very surprised to get a mail from Octupus telling me to pull the main fuse to the house to sort a smart meter issue
![Eek! :eek: :eek:](/styles/default/xenforo/vbSmilies/Normal/eek.gif)
Not normally one to complain but I'm putting one in as for example my mum would have went ahead and tried this.
Dangerous advise as only someone from the DNO should be pulling the fuse that's even before you take into account the isolator is after the electricity meter and the gas meter runs off a battery and won't have a fuse the only isolator on it would be for the gas which could cause issues if someone turned that off and lost a pilot light etc.
To address this issue, I recommend performing a reset of your smart meters. This can often help to restore the connection. To reset your meters, please follow these steps:
- Locate your electricity meter and gas meter.
- On each meter, locate the isolation switch or fuse.
- Turn off the isolation switch or remove the fuse for both meters.
- Wait for approximately 10 seconds.
- Turn the isolation switch back on or replace the fuse for both meters.