Energy Prices (Strictly NO referrals!)

Nathan · Monday at 14:32

200sols said:
Fixing before the most recent price rise was the play, for gas at least its worked out pretty well this year. No exit fees with Octopus made it a no brainer.

Yep, agreed. Significantly cheaper than the tracker now for me.

Bluecube · Monday at 14:34

Signed up to transfer to an Octopus fixed rate moving from the tracker and have been told it’ll be February before it happens! I’m not on a contract as far as I know so I’ll be buzzing Octopus to find out what’s going on.

Haze · Monday at 15:12

Would seem my gas meter has stopped comunication again, and the screen blank. Eon have said that they wont send an engineer out, untill the gas is cut off?? this can not be right??

The last two time this has happened, they sent an engineer out and sorted it, said apiontment took 4/6 weeks....

So they want me to be cut off, and then wait 4 weeks for an engineer to turn up? in the mean time i have got no heating and oven/hob

darael · Monday at 16:00

200sols said:
Fixing before the most recent price rise was the play, for gas at least its worked out pretty well this year. No exit fees with Octopus made it a no brainer.

If I were with Octopus, it could worked out nicely for me. But I wasn't prepared to switch provider for what I saw as little savings at the time. I may come to regret that decision with the way things are turning out in Ukraine and Russia, but we'll see.

Haze said:
Would seem my gas meter has stopped comunication again, and the screen blank. Eon have said that they wont send an engineer out, untill the gas is cut off?? this can not be right??

The last two time this has happened, they sent an engineer out and sorted it, said apiontment took 4/6 weeks....

So they want me to be cut off, and then wait 4 weeks for an engineer to turn up? in the mean time i have got no heating and oven/hob

Phone them up and tell them again the meter is not working. Also ask when they last received any readings from the meter - it'd be a shame if they weren't recording readings during the current cold snap... . If they still don't offer to replace the meters, raise a complaint.

Haze · Monday at 17:07

darael said:
Phone them up and tell them again the meter is not working. Also ask when they last received any readings from the meter - it'd be a shame if they weren't recording readings during the current cold snap... . If they still don't offer to replace the meters, raise a complaint.

It really hard getting them to listen, i explained it happened before, and they told it was fine, so waited 3 months of having no gas bills, and contacted them again,and they finally sent an engineer out. I still dont understand how they can expect anyone wait untill the gas cuts off, before they will send someone out

the shadow · Monday at 18:00

Haze said:
It really hard getting them to listen, i explained it happened before, and they told it was fine, so waited 3 months of having no gas bills, and contacted them again,and they finally sent an engineer out. I still dont understand how they can expect anyone wait untill the gas cuts off, before they will send someone out

Twitter.

pinkpound · Monday at 18:14

Haze said:
It really hard getting them to listen, i explained it happened before, and they told it was fine, so waited 3 months of having no gas bills, and contacted them again,and they finally sent an engineer out. I still dont understand how they can expect anyone wait untill the gas cuts off, before they will send someone out

Email them at [email protected] with a video showing you pressing button and no response , this happened to my smets1 with E ON so could not send in readings. Took 3 weeks but they then replaced both meters with new smets2 , if smart monitor is still working take a photo of meter readings as we are having trouble with EON at the moment , Apparently no gas reading has been submitted since 01/10/2023 even though new meter fitted 05/05/2024 and I sent monthly readings previously ... idiots. From 07/11/24 to10/11/24 we had 48 transactions on our gas account debits and credits went from £900 credit to £550 debit you cant guess how that phone call went. Moving away as soon as we can once the billing has stopped its brain fart . Good luck

Stu999 · Monday at 18:46

Haze said:
Would seem my gas meter has stopped comunication again, and the screen blank.

Apologies if this is a daft question, but have you pressed the button to turn the meter screen on? They're off by default, you usually have to hold a button to wake the screen.

Haze · Monday at 18:53

Stu999 said:
Apologies if this is a daft question, but have you pressed the button to turn the meter screen on? They're off by default, you usually have to hold a button to wake the screen.

It has stopped communicating with the smart meter thing in the kitchen, and they can not reach it either

Stu999 · Monday at 19:19

Haze said:
It has stopped communicating with the smart meter thing in the kitchen, and they can not reach it either

Yeah, but that has no impact on whether the meter works.

I've got a 'smart' gas meter that doesn't communicate either but it still works.

200sols · Monday at 19:27

It's usually the coms hub that stops communicating rather than the actual meter breaking. The design is so stupid, they have to send an 'engineer' out to power cycle them.

Stu999 · Monday at 19:51

200sols said:
It's usually the coms hub that stops communicating rather than the actual meter breaking. The design is so stupid, they have to send an 'engineer' out to power cycle them.

Yeah, you’d have thought they would have a user accessible reset button to effectively “turn it off and back on again”.

darael · Monday at 19:55

Haze said:
It has stopped communicating with the smart meter thing in the kitchen, and they can not reach it either

Which gas smart meter do you have? Definitely check to see if it comes on when you push buttons - if so, it's recording your usage so don't go flogging the heating just yet.

Haze · Tuesday at 10:15

200sols said:
It's usually the coms hub that stops communicating rather than the actual meter breaking. The design is so stupid, they have to send an 'engineer' out to power cycle them.

I should imagine this is what the problem is, but trying to convince them that the meter is not in "credit mode" and that my gas will never get off, is like hitting head against a brick wall

Haze · Tuesday at 10:16

Stu999 said:
Yeah, but that has no impact on whether the meter works.

I've got a 'smart' gas meter that doesn't communicate either but it still works.

I still have gas, but the meter is otherwise dead, as they can not see it their end either, and this is what happened the last 2 times

Haze · Tuesday at 16:20

I have asked them to send me a deadlock letter, this is the most recent email they sent

I hope this email finds you well.

In response to your previous message, I would like to clarify that you will remain in credit mode until you go off supply and an engineer is sent to resolve the issue. The credit you use while in credit mode will be the amount charged once your meter is fixed and returns to its prepayment mode.

Please also note that once your meter is off supply, you will need to give us a call at 0808 501 5200 to arrange an engineer appointment. It's important that you contact us only after the meter is off supply so that we can schedule the visit at the appropriate time.

If you have any further questions or need assistance, please don't hesitate to reach out. I'm here to help.

Kind regards,

Magic_x_uk · 2024-11-21T11:35:52+0000

My tracker with octopus is coming up for renewal in 40 odd days

Definitely saved me money over the last 12 months or so compared to previously.

Should I renew again, as been happy. Granted. The last few weeks I've noticed electricity unit cost creeping up.

Thanks. Appreciate the experts advise