** FEEDBACK WANTED ON LG PRODUCTS (FREESYNC) & CUSTOMER SERVICE/WARRANTY!! **

Gibbo said:
My LG rep understands the power of these forums and really wants some direct
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Those screens should fail QA, they should never make it to the consumer, the fact they do shows the LG just really don't give a stuff. If they did they would never let such defects leave their factory. OK there are always going to be a few that make it "out" but when they do LG should be "all over it" in terms of CS otherwise they will be crucified in the forums with a negative impact on their image (which is basically what is happening)

Nice screen shame about the QA and Customer Service, until both of these have been sorted LG won't be getting a penny of my cash.

Gibbo as you started this thread what feedback have you had from LG re: it's contents, maybe your rep would like to most here in person?
 
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All I can say is that I will never be buying LG again after the hassle I had with them getting my Ultrawide 34 inch screen repaired and sent back to me. There customer service was awful... they didn't seem to know what was happening. Everytime they told me they would call me back they never did...not once and I had to keep calling them every single time. Even when they passed this onto the manager and escalation department he still never called me back when he promised he would and it took me 3 weeks just to get my monitor returned to me once they had agreed on a refund for it. 3 weeks from the day they said we will send it back to you so you can get a refund to the day I actually got it returned to me. I had to call so many times and no one could sort it for me. So yeah overall there CS was really rubbish and its put me off LG in the future. This was also the 4th Ultrawide monitor of theres that I returned due to bad backlight bleed and other faults.
 
Matson said:
All I can say is that I will never be buying LG again after the hassle I had with them getting my Ultrawide 34 inch screen repaired and sent back to me. There customer service was awful... they didn't seem to know what was happening. Everytime they told me they would call me back they never did...not once and I had to keep calling them every single time. Even when they passed this onto the manager and escalation department he still never called me back when he promised he would and it took me 3 weeks just to get my monitor returned to me once they had agreed on a refund for it. 3 weeks from the day they said we will send it back to you so you can get a refund to the day I actually got it returned to me. I had to call so many times and no one could sort it for me. So yeah overall there CS was really rubbish and its put me off LG in the future. This was also the 4th Ultrawide monitor of theres that I returned due to bad backlight bleed and other faults.
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That's pretty shocking. I'd never buy a LG after reading how they treated you.

Seems LG products are the one to avoid. So glad I sent my LG 31MU97 back when I could DSR it (half of the screen had a yellow tint on the whites and poor BL)
 
I do think we do have to balance this with how many panels LG have sold (the unhappy customer is always the most visible). That said they've probably sold lots of panels to "undiscerning" consumers who just either don't know what "backlight bleed" is or just choose to "live with it".

Problem with forums like this everybody is to bleeding "discerning" ;)

Gibbo/LG could probably give us a "read" on the return/RMA rate of these panels.

I certainly wouldn't be happy with the bleed I've seen in this thread and many others in this forum+others.
 
Matson said:
All I can say is that I will never be buying LG again after the hassle I had with them getting my Ultrawide 34 inch screen repaired and sent back to me. There customer service was awful... they didn't seem to know what was happening. Everytime they told me they would call me back they never did...not once and I had to keep calling them every single time. Even when they passed this onto the manager and escalation department he still never called me back when he promised he would and it took me 3 weeks just to get my monitor returned to me once they had agreed on a refund for it. 3 weeks from the day they said we will send it back to you so you can get a refund to the day I actually got it returned to me. I had to call so many times and no one could sort it for me. So yeah overall there CS was really rubbish and its put me off LG in the future. This was also the 4th Ultrawide monitor of theres that I returned due to bad backlight bleed and other faults.
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This is the kind of thing I'm talking about. We're talking about sending monitors to LG for repair, despite the "on site warranty" being touted as a selling point. It's not "on site" if it has to go back to the factory!

This should be a simple case of; take a picture of the monitor's backlight bleed and a courier goes out to you with a QA tested monitor, which is swapped out with the defective item, which is then returned to LG. I've had a couple of excellent CS experiences like this; Bowers & Wilkins and Microsoft; both experiences boosted my confidence in their respective brands.
 
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BlairH said:
This should be a simple case of; take a picture of the monitor's backlight bleed and a courier goes out to you with a QA tested monitor, which is swapped out with the defective item, which is then returned to LG. I've had a couple of excellent CS experiences like this; Bowers & Wilkins and Microsoft; both experiences boosted my confidence in their respective brands.
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^^^^
THIS
 
Yep, and because Dell do that (actually send you out a new one and let you keep the old one so you can compare both and then they come collect) is just amazing and is why I'll always prefer Dell over all other brands for IPS screens.
 
Tephnos said:
Yep, and because Dell do that (actually send you out a new one and let you keep the old one so you can compare both and then they come collect) is just amazing and is why I'll always prefer Dell over all other brands for IPS screens.
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Yep, Dell's support is actually pretty good. I wouldn't buy one of their PCs in a million years though, as they tend to explode after the warranty expires :D

I found Acer's is quite good as well.
 
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23 Apr: Had a voicemail on my phone from LG on the 22 Apr but it was too late to call back. I called today at 9:00am as soon as they opened to get an update. The rep said the techs looked it over and the panel was within spec. He asked if I wanted the Sr. Rep to call me back, I said yes. I called back at 5:00pm because I had not received a call. Was told my ticket was in his cue and he should get back to me within the week.

Here are the last photos I sent.
Brightly lit room with a blue background to show no panel damage:
hT3mJIb.jpg.png

Brightly lit room with a black background. Curtains are down, but it is sunny out side:
bmzicNu.jpg.png

Curtains up with lots of light coming in on blackground:
59RIQHS.jpg.png

The BLB is very apparent in both of the black background photos in daylight. I don't understand how these can be within specification.

I'm pretty much done trying to fight these guys. I will sell it as soon as I find a suitable replacement, looking for 4K with 32+ inch screen so I dont have to do deal with Windows scaling. The Phillips is nice, but hopefully something nicer comes out this year. LG has lost a customer for life, this customer experience has been terrible.
 
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The thing with the backlight bleed is that they clearly can't make them without it, so sending it back endlessly is fruitless. That is partly why I don't own one and returned the one I did have . I went for the philips 40" in the end. It has its own issues but I can live with them. It's a shame as the thunderbolt kvm feature was awesome to me as a guy with a high spec pc and macbook pro.

It terms of specific feedback I returned the 34um95 because:

- wake from sleep issues on dvi meant I'd have to power cycle the monitor regularly.
- horrible slow osd which made switching inputs terrible. The shortcut menu option needs to be customisable or fixed to input. Not some pointless reader mode that no one would ever use.
- some bleed (although for me this wasn't the deal breaker)
- the certain knowledge that the buggy firmware would never get a patch I could apply (apparently the sleep problem was cured for the curved model). I want my computers to just work, not need constant turning off and on etc.

On a more positive note:

- I loved the design.
- Build quality (ignoring inability to manufacture a bezel that didn't leak) was excellent.

I wish it had worked properly as I think it was probably a more practical res than this 40" behemoth I'm typing this on.
 
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Well over the last week, I have noticed some excessive IPS glow/bleed on my 29um65, mainly because I have been watching more dark content i.e. daredevil, game of thrones etc. not sure how this has come about...

Here is a photo of when I first got my monitor back in July:

lpy6QF6h.jpg

And a photo of it now at the same brightness (13%) with the same camera etc.:

UMahJdyh.jpg

Even with 0% brightness and the LED strip light turned on, it is still noticeable:

8U5K8mNh.jpg

ETlGAyFh.jpg
IIRC this has happened with a couple of guys LG 34" screens after a few months and they had to send them back and deal with the poor service.

This is really ruining my experience with watching dark tv shows, films and playing games now :( Can't be bothered going through LG's customer service so just going to have make do with this screen until I get something else.
 
Yeah I am tempted to reconnect my dell u2311h!

Hopefully that ASUS 27" IPS 144HZ freesync screen is out soon and doesn't have any problems! Unfortunately asus aren't much better than LG when it comes to customer service either though...
 
I knew my Samsung monitor had light bleed but I never knew how bad, this thread made me curious to find out. Nearly the entire panel is bleeding. It is old though at 3 years and a 4 months.

It didn't bother me when new and it certainly can't bother me now given 80% the panel is affected :p
 
HEADRAT said:
Any feedback from Gibbo/LG re: this thread?
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This is key. As buyers, our contract is with the merchant (OcUK); however I don't think OcUK necessarily knew what they were getting into with these monitors. On paper, the specification is great; who wouldn't want a 34" curved IPS monitor with an "on-site" warranty from LG? Unfortunately the reality is somewhat different.

Customers are being told that their monitors are "within spec". This is a loaded term, used internally by the manufacturer. It's not a specification listed alongside the other specifications. When I bought the monitor, the spec sheet didn't read:

LED Backlit, 3440x1440 Resolution, 5000000:1 Contrast Ratio, 300cd/m² Brightness, 5ms Response Time, backlight bleed on 75% of the screen, 1x DisplayPort Input, 2x HDMI, 2x ThunderBolt, 3 Years On Site Warranty.
 
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