They're a reasonable firm and are well aware of their obligations.
** FEEDBACK WANTED ON LG PRODUCTS (FREESYNC) & CUSTOMER SERVICE/WARRANTY!! **
- Thread starter Gibbo
- Start date
They're a reasonable firm and are well aware of their obligations.
Soldato
I'd pay extra for a "bleed + dead pixel" check, would be a great Customer Service by OcUK and mark them out from their "competition"
Nobody said that they are not. Cost and benefits ...
Maybe a premium service of calibration ...
Soldato
That's the ticket
Make it even better ... since we are discussing issues with monitors ... LG could provide free of charge a calibration tool the customer can use and with the proper software I assume problems can be detected. (Of course, the tool would be returned to LG.) I guess it is too logical ... this perhaps can diagnose issues and even reduce costs because it would eliminate the returns of the monitor. In the meantime we simply rely on what we think and what LG thinks is acceptable quality... (I am not an expert but I assume a calibration tool with the right software would be able to determine whether a monitor performs as it was advertised...)
^^^^ This.
I have been using Dell monitors for over 10 years now: Dell U2407WFP, Dell U2410, Dell U3014.
All have had bought from Overclockers, to date there customer service has been good.
The screens have been excellent, with great colours, and virtually no back-lit bleed, certainly as a consumer with great eye sight, I was very happy with the units I received.
The one time I did contact Dell, regarding the U2410, I had a new screen within 24hours and the process was completely hassle free (And it was the backup unit.)
Sadly for LG, or ACER or other monitor company's, the Dell U3014 was purchased as a high quality stop gap, until high quality consumer grade OLED 36-40" 4-8K screens are produced.
In contrast, LG is used in are house hold for TV's. 1 CRT (15+ years old.) and 2x LG50PK590 and both have been faultless. So in that respect, LG shall always be considered when in the market again.
You just need to bring a top "quality" product to market, with good customer service, at this time, reading this thread it does not fill me with confident about your customer service.
23 Apr: Had a voicemail on my phone from LG on the 22 Apr but it was too late to call back. I called today at 9:00am as soon as they opened to get an update. The rep said the techs looked it over and the panel was within spec. He asked if I wanted the Sr. Rep to call me back, I said yes. I called back at 5:00pm because I had not received a call. Was told my ticket was in his cue and he should get back to me within the week.
Here are the last photos I sent.
Brightly lit room with a blue background to show no panel damage:
Brightly lit room with a black background. Curtains are down, but it is sunny out side:
Curtains up with lots of light coming in on blackground:
The BLB is very apparent in both of the black background photos in daylight. I don't understand how these can be within specification.
I'm pretty much done trying to fight these guys. I will sell it as soon as I find a suitable replacement, looking for 4K with 32+ inch screen so I dont have to do deal with Windows scaling. The Phillips is nice, but hopefully something nicer comes out this year. LG has lost a customer for life, this customer experience has been terrible.
ElSenor: in those pictures it appears like there is a grey line (2 pixels high) at the bottom of the screen. I also have this on my monitor and was wondering if this is the case for you? If so is it only when freesync is turned on? And do they disappear when you get to windows (assuming you have freesync capable gfx card)
Soldato
Still no feedback from Gibbo/LG?
The evidence (while maybe one sided e.g. only seeing faulty units in thread) seems pretty damning, what are LG going to do improve, are OcUK happy with the current level of service being offered to OcUK customers?
I for one was looking at a 21:9 screen but waited to see what they were like, I've been put off.
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Soldato
I for one will not buy LG again, stated onsite warrenty. And it is not the case, Dell ring up with the fault, new monitor swap next day (thats what I will most likely go back to).
My monitor is the 34UC97, no freesync. The grey line at the bottom is the windows taskbar. I have mine set to auto hide, so you see the line when it hides. It's not an issue with the monitor.
I'm with you! I've informed the wife that no future LG products will enter out home ever again. I still haven't spoken to the rep from LG. He's left me voice mails and I call back but we keep missing each other and I've been really busy. Will try and make a call tomorrow and post an update, he seemed reasonable the first time I spoke with him...
Well over the last week, I have noticed some excessive IPS glow/bleed on my 29um65, mainly because I have been watching more dark content i.e. daredevil, game of thrones etc. not sure how this has come about...
Here is a photo of when I first got my monitor back in July:
And a photo of it now at the same brightness (13%) with the same camera etc.:
Even with 0% brightness and the LED strip light turned on, it is still noticeable:
IIRC this has happened with a couple of guys LG 34" screens after a few months and they had to send them back and deal with the poor service.
This is really ruining my experience with watching dark tv shows, films and playing games nowCan't be bothered going through LG's customer service so just going to have make do with this screen until I get something else.
I don't have pictures of mine from when I first got it, but it was good. The light bleed was so minimal, I thought I had gotten a good one. One month in it started changing on me and by that point I couldn't be helped by OCUK directly.
You have a contract of sale with OCUK presumably (you purchased it from OCUK)? It's their obligation to help you.
It is a shame that the LG rep on here isn't a bit more active and getting involved with us etc.
Having an active rep on here who looks into issues, RMA's etc. etc. is a nice advantage and makes people, (well me anyway!) feel more confident in buying their products i.e. like with ASUS currently.
Having an active rep on here who looks into issues, RMA's etc. etc. is a nice advantage and makes people, (well me anyway!) feel more confident in buying their products i.e. like with ASUS currently.
I called OCUK and was directed to LG because it was over 14-days since purchase.
May 7: I called LG again today since me and their Sr. Rep have been missing each other with phone tag. I didn't get to speak to the Sr. rep but I did speak with someone who was of some help. He admitted that my before service pictures were very similar to my post service pictures and as a sign of good faith would have my monitor picked up. One exception though, their engineers at the repair depot would determine if it needed to be fixed and if it was within spec to them, then it would be shipped back as is.
The timing on this is a bit terrible as I go on holiday for a week on the 18th and the pick will be on the 11th or 12th.
Better than nothing I guess.
Soldato
But isn't there supposed to be:-
"Warranty: 2yr (On-Site with LG - 0344 847 5454)"
"Warranty: 2yr (On-Site with LG - 0344 847 5454)"
But isn't there supposed to be:-
"Warranty: 2yr (On-Site with LG - 0344 847 5454)"
I think we need to now accept that the product was mis-sold.