Soldato
Ah OK 
** FEEDBACK WANTED ON LG PRODUCTS (FREESYNC) & CUSTOMER SERVICE/WARRANTY!! **
- Thread starter Gibbo
- Start date
Soldato
So if it was advertised with on site warranty. And that is not the case dont we all have a right under false advertising.
We was promised something when we bought it, and that is now not true.
We was promised something when we bought it, and that is now not true.
I don't have a clue...but no one from OCUK has addressed this. LG doesn't seem to care either.
I think what LG need is advice on quality assurance. Get that right and you don't need customer service.
My advice would be to take 20 ultrwide screens at random, set them up in a dark room and run some test with black backgrounds and darkgames/movie scenes look at what you are selling.
My advice would be to take 20 ultrwide screens at random, set them up in a dark room and run some test with black backgrounds and darkgames/movie scenes look at what you are selling.
OCUK needs to address this. If the products are not fit for purpose (arguable; backlight bleed of this level on an entertainment monitor isn't acceptable) then the product was, at the very least, mis-sold.
They can't leave us at the mercy of LG's customer services department. Our contract of sale is with OCUK, not LG. OCUK is accordingly legally and morally responsible for products sold by them.
Update.
Couriers were suppose to pickup the package on Monday (May 11). Work came up and I had to be in London. I left a message with the couriers at 6a.m., well before opening hours, letting them know I wouldn't be around for collection and to please reschedule it for tomorrow or text me with the next available date. Well, they came by anyways...why have an answering machine if you don't check it. So I called back the next day (May 12) and asked for it to be rescheduled. Courier rep said he couldn't because they had already attempted delivery and I would need to call LG and get them to reschedule it. Ok, so I call LG after hanging up with the courier and had a nice chat with the LG rep and he said it was all booked in for Friday (May 15). I normally get a text from the courier to say when they are picking it up, no text as of this morning. So I call the courier and they said it was not in their system for a pickup and to call LG.
Just got off the phone with LG and rep said monitor was not in spec and he couldn't authorize a pickup but will pass my ticket to a Sr. rep. I'm on holiday for a week and a half starting Monday and to top it off, I hit a deer on Wednesday. Yippie-ka-yay!
OMG!! I feel like I'm taking crazy pills!
Couriers were suppose to pickup the package on Monday (May 11). Work came up and I had to be in London. I left a message with the couriers at 6a.m., well before opening hours, letting them know I wouldn't be around for collection and to please reschedule it for tomorrow or text me with the next available date. Well, they came by anyways...why have an answering machine if you don't check it. So I called back the next day (May 12) and asked for it to be rescheduled. Courier rep said he couldn't because they had already attempted delivery and I would need to call LG and get them to reschedule it. Ok, so I call LG after hanging up with the courier and had a nice chat with the LG rep and he said it was all booked in for Friday (May 15). I normally get a text from the courier to say when they are picking it up, no text as of this morning. So I call the courier and they said it was not in their system for a pickup and to call LG.
Just got off the phone with LG and rep said monitor was not in spec and he couldn't authorize a pickup but will pass my ticket to a Sr. rep. I'm on holiday for a week and a half starting Monday and to top it off, I hit a deer on Wednesday. Yippie-ka-yay! OMG!! I feel like I'm taking crazy pills!
Well this is interesting, decided to try a different cable (replaced my display port cable with the HDMI cable) and:
- the banding seems to be a lot better, definitely not as noticeable
- on the white saturation test, 253 used to be a lot more visible when using the display port cable and I can't even see 254 now where as with the display port cable, I could just about make it out....
What gives?!
- the banding seems to be a lot better, definitely not as noticeable
- on the white saturation test, 253 used to be a lot more visible when using the display port cable and I can't even see 254 now where as with the display port cable, I could just about make it out....
What gives?!
Soldato
Thread bump, I want to see a response from Gibbo/LG, wasn't that the point of this thread?
I get the feeling this thread is "being forgotten"
I won't be buying an LG monitor until I get an indication from LG that they are changing their RMA processes or honouring their onsite warranty (I'm sure other are the same).
I get the feeling this thread is "being forgotten"
I won't be buying an LG monitor until I get an indication from LG that they are changing their RMA processes or honouring their onsite warranty (I'm sure other are the same).
Last edited:
Soldato
LG monitors are still shown with
"Warranty: 3yr (On-Site with LG - 0344 847 5454)"
But this just doesn't seem to be true?
"Warranty: 3yr (On-Site with LG - 0344 847 5454)"
But this just doesn't seem to be true?
Soldato
See this thread went nowhere, it was a shame as it was a chance for LG to build some "community bridges"!
Indeed. It also seems OcUK are poor when it comes to customer satisfaction on monitors.
Soldato
I don't see this as an OcUK issue, the market seems to have a problem at the moment with very expensive monitors with very poor build quality.
Thats true, but that problem is something we shouldn't have to deal with. IMO the retailer has to take the responsibility and put pressure on the supply chain. If not then their is simply no point in paying a premium retail price. We might as well cut out the middle man and save some cash.
What jigger said.
We need ocuk and other etailers to simply step up and tell them that these monitors are not of satisfactory quality and until they sort it out, they won't stock the items i.e. like for the acer 27" IPS gsync screen, that thing shouldn't even be on the market and especially not for the price.
We need ocuk and other etailers to simply step up and tell them that these monitors are not of satisfactory quality and until they sort it out, they won't stock the items i.e. like for the acer 27" IPS gsync screen, that thing shouldn't even be on the market and especially not for the price.
I had issues with my 34UM95 purchased from OcUK last year (backlight bleed, stuck pixels, random popping noises). Unfortunately OcUK fobbed me off to LG as it was outside the initial 28 days and LG fobbed me off too.
I agree that it's a bit disappointing that Gibbo setup this thread, the LG rep replied but then neither really got involved in trying to resolve the issues that customers have been having.
I agree that it's a bit disappointing that Gibbo setup this thread, the LG rep replied but then neither really got involved in trying to resolve the issues that customers have been having.