** FEEDBACK WANTED ON LG PRODUCTS (FREESYNC) & CUSTOMER SERVICE/WARRANTY!! **

• Light Bleed – this is the main issue we have seen. I can tell you all that due to the feedback directly provided from this forum, there was a change at a manufacturing level by LG on all 21:9 screens that has resulted in a change which either significantly reduces or removes completely the light bleed, and changes to the QC procedure catch a higher % of any screens that are not up to scratch. So new monitors will not have the same issues we were facing 6 months+ ago, meaning that we have a high quality product again, and any issues experienced would only be those that sadly occur when dealing with any electronic device.

Does this mean that they will replace everyone that has Light Bleed. AS I have put up with mine since I got the monitor back on 14/8/2014. Almost 2 years.
 
Update on my 34UM95 saga: I finally got my refund from OcUK on the 9th of March. £570 for an £800 monitor that was being sold for £650 at the point I got the refund. I suspect the supplier (or OcUK) just decided to give me the new lower price for the monitor before they updated the website.

Far from an ideal outcome, but at least it's over. I doubt I will be dealing with LG or OcUK again for monitor purchases.
 
Warbie said:
Surely you should get what you paid initially back?
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You would think so, however OcUK are standing behind the line that they only pass back what the manufacturer/supplier gives them which has been reduced as the monitor is over 6 months old, apparently this is in line with consumer regulations. This is despite me having informed OcUK of the original faults within about 3 months of owning the monitor.

It's not worth trying to fight this any further, I think the posts in this thread should be enough to inform potential customers of what they might have to deal with if buying LG monitors and also unfortunately the stance that OcUK have taken too.
 
This has to be the single most depressing threads I think I've ever read on OcUK and I've been here since god was a boy!

I think both parties need to take a good long hard look at this thread and just "sort themselves out". :mad:

Omar you have the patience of a saint, I would have gone postal by now!!
 
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HEADRAT said:
Omar you have the patience of a saint, I would have gone postal by now!!
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Thanks but it was only because I was in a financial position to purchase my own replacement monitor (a Dell) immediately when it became clear that neither LG nor OcUK were going to resolve the issues quickly (back in September 2014 !!!). Having the unused LG sit on my kitchen table for over a year was more than a bit frustrating!
 
It looks like LG weren't lying about improving QC etc. for back light bleed etc. as it seems like most people are getting the new models with little to no bleed on their first try..... if so, well done LG :)
 
I doubt LG *really* want feedback on their freesync monitors but what the heck. I can't get 2 of their newest panels (34UC88 or 34UM88) to play nicely with a powercolor PCS+ r9 390. With the monitor set to displayport 1.1 (which means NO freesync) it is ok. If the preferred color depth (AMD driver setting) is set to either 8 or 10 and either freesync is enabled OR monitor is set to DP 1.2 then I get really frequent blackouts.

I'd really like to buy one of these swish expensive monitors but no chance while this is going on ;)

https://www.youtube.com/watch?v=xuA28lD0oWU

The monitor is rated at 10 bit (8+2FRC) so why it won't play ball with anything other than 6 bit (or DP 1.1) is beyond me.
 
I think it speaks volumes that neither OcUK nor LG's rep have replied here in a while, the thread title has stars and is in all caps in a monitor forum where they do post new special offer advert threads so it's not as if they're not seeing it.
 
And I'm still no closer to getting any review samples from them. Like drawing blood from a stone. It seems they need to work on their communication skills, because at the moment they are doing a pathetic job for users and reviewers alike in the UK.
 
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Hi All,

Apologies, I have been on the road a lot and my wife does not enjoy it when I am on my work laptop at 8pm instead of paying attention to her!

Firstly, all this feedback has been passed onto the service department, I am awaiting feedback to see if anything can change - I have chased this as I am sure it doesn't take a rocket scientist to tell that there are issues. Sadly the good cases never get highlighted and when you look at the numbers I have seen from service the number of unhappy customers is low - albeit I believe there should be NONE.

Outside of the forum I tried everything within my power to help Omar get this sorted, and I still stand by what I said where if someone wants to message me I will send them my contact details so I can try and help in any way I can - whether I will regret this or not here is my e-mail address - [email protected] - if you need my assistance with an ongoing issue I will need the LG internal reference number as a start point and an idea of where it is.

PCM2 - mail me on this mail address directly (with a link to your review site) - I will either sort samples for review myself or direct to our new marketing head for him to arrange with you directly.

I will agree this thread does not make great reading, but I am an optimist, and the night is darkest before the dawn (horrible quote I know but its all I can muster up right now!)

We are at the forefront of panel technologies (created IPS, created O-LED etc etc) so keep an eye out for what comes next )not even I know, but there is always something.

Keep in contact, we do value your business. just because I don't reply on a thread doesn't mean that I don't care or am not willing to help

Dan
 
Thanks Daniel, I'll shoot you an email shortly. I agree that threads like this make for difficult reading, but also that the positive experiences get buried and forgotten. Or simply never shared in the first place. As a reviewer and monitor enthusiast I've always had an interest in LG panels and monitors and happily discuss their new models on my website. Obviously the difficulties I've had getting hold of review samples so far has been quite frustrating.
 
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