** FEEDBACK WANTED ON LG PRODUCTS (FREESYNC) & CUSTOMER SERVICE/WARRANTY!! **

And not a single comment from OcUK about the fact that they had these monitors advertised as coming with an on-site warranty for well over a year before any mention of it was silently removed from the product pages.
 
When it comes to monitors, I think Dell are head and shoulders above the rest for warranty policy. I'm pretty sure Samsung do swap-outs too (or at least did the last time I had a Samsung monitor that needed repair).

I'm actually more disappointed in OcUKs response (or lack thereof), especially having seen them take ownership of other issues with manufacturers. They basically brushed me off because I made my initial complaint after the initial 28 days and said I had to deal directly with LG.

To top it off, DPD have messed up the collection of the faulty monitor now for 2 days, last Thursday and today when I've stayed home from work expecting them to show up.
 
You should have created a thread in general hardware kicking up a fuss about ocuk's part in this or used twitter/facebook to complain. Shouldn't have to do that but unfortunately these days it seems to be the only way to get good service from companies, can't have bad PR and all that :rolleyes:
 
Gibbo started this thread so I'm pretty sure he's aware of the various issues people have been having. If he wanted to do something about it he probably would have by now.
 
Just a quick update, DPD finally collected the monitor on the 6th of January.

I've not heard a peep from LG with any sort of update on the repair status.
 
Omar said:
When it comes to monitors, I think Dell are head and shoulders above the rest for warranty policy. I'm pretty sure Samsung do swap-outs too (or at least did the last time I had a Samsung monitor that needed repair).

I'm actually more disappointed in OcUKs response (or lack thereof), especially having seen them take ownership of other issues with manufacturers. They basically brushed me off because I made my initial complaint after the initial 28 days and said I had to deal directly with LG.

To top it off, DPD have messed up the collection of the faulty monitor now for 2 days, last Thursday and today when I've stayed home from work expecting them to show up.
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Ultimately, if you get no joy from LG, it is OCUK's responsibility to sort it out... if you paid by credit card you can always go that route to get your money back
 
Yup, if I had more time I probably should have gone the small claims court route to force OcUK to take responsibility, especially around the lack of the on-site warranty as the monitor had originally been advertised as coming with.

As soon as the repaired monitor comes back (assuming it has actually been repaired), it's being sold. I know that people say stuff like this all the time, but I really can't see myself buying an LG monitor ever again unless there is clear evidence that they have sorted out their customer service and warranty processes.
 
Omar said:
Yup, if I had more time I probably should have gone the small claims court route to force OcUK to take responsibility, especially around the lack of the on-site warranty as the monitor had originally been advertised as coming with.

As soon as the repaired monitor comes back (assuming it has actually been repaired), it's being sold. I know that people say stuff like this all the time, but I really can't see myself buying an LG monitor ever again unless there is clear evidence that they have sorted out their customer service and warranty processes.
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Have a look in to Consumer Protection (Amendment) Regulations 2014 - if you are past 90 days then it makes things a bit more tricky but you should still be entitled to a partial refund - if you get no joy from OCUK then talk to your local trading standards - if you didn't pay by credit card then you can still do a chargeback through whatever payment method you did use
 
Thanks, I'll wait and see what state the repaired monitor comes back in, if the issues are resolved I'll just sell it and be done with it, I replaced it myself with a Dell over a year ago so it's not even my daily monitor anymore.
 
Omar said:
I know that people say stuff like this all the time, but I really can't see myself buying an LG monitor ever again unless there is clear evidence that they have sorted out their customer service and warranty processes.
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This thread stopped me replacing the two TVs I have in my house with LG, I already had LG but was due to replace them anyway after being abit outdated.
 
I don't know if it's just coincidence but it looks like my LG monitor is on the way back to me today, so pretty much a full 2 weeks.

I'll report back as to whether anything has actually been fixed.
 
hahahaha, you actually could not make this up. Just collected what was meant to be my repaired 34UM95 (for clarity, this is a 34" ultra-widescreen computer monitor).... LG have sent me someone else's repaired home theatre speaker system!

Photos:
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20160119_225156_Large.jpg
 
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Tephnos said:
Almost every written experience of LG warranty returns for their monitors has been abysmal - there's no reason to buy an LG over someone else like DELL for that reason alone. If it dies on you, or doesn't work properly, you're on your own unless you DSR it.
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This,Their customer support is not good at all..they kept asking me for my monitors serial number and stuff,i gave it them and never a reply.contacted support again,re-sent the info..no reply.

waste of time.
 
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