Ford - Turbo Dieseles - Failing when not driven fast enough

Status
Not open for further replies.
[TW]Fox;22605225 said:
Above and beyond the duty they had - good customer service.
Click to expand...

No, they charged for the work.

What use would that have been anyway? 'Oh by the way you bought the wrong car'. Bit late for that now isnt it?
Click to expand...

Oh right. Good point. Car fails for the same thing 3 times over, what's the point of telling them that the car is unsuitable to the type of driving in the country it resides.....let's just keep charging them to fix it over and over and let it keep failing.

How is that relevent to this specific case though?
Click to expand...

It's relevant because Ford sell the same vehicle that was bought privately. I think it's a pretty sound conclusion that if Ford sell that vehicle brand new then it would be highly unlikely that it was totally unfit for purpose when bought privately.

I have re-iterated that Ford do not issue guidance on the usage of a turbo diesel engine such as this in Jersey and make no attempt to highlight the potential issues pre or post sales. So yes, a private buyer cannot blame Ford for not giving them information when they never bought from Ford. but as a brand new customer I can walk into Ford tomorrow, buy it from them and receive no such information either.

Why are you being so aggresive?
Click to expand...

Because it is highly irritating the likes of you coming in and spouting "LOL WHY BUY A DIESEL IN JERSEY" knowing full well 90% of the population buy products that are unsuitable/sub-optimal or provide no tangible benefit comapred to other products. You just make the hit and run comment anyway for what purpose, to re-iterate your superior car buying skills to the forum?
 
Sin_Chase said:
That's because you failed to read the opening post.
Click to expand...

Yes you could argue that ford shouldn't be selling DPF vehicles on jersey, but you could also argue that no one would be retarded enough to buy a diesel car for a tiny island, fords assumption would be you do regular long distance trips off the island, hence no DPF issues.....

But hey nothing like getting buyers remorse on someone else's behalf.
 
Jonnycoupe said:
The drive cycle isn't really the issue, the mechanical failure has occurred in 1/24 that it took the initial failure. It wasn't fixed first time round, suspicious with the warranty coming to an end...
Click to expand...

VW have a very similar stance to repairs when the cause is driving style. The dpf on the 1.6 polo I use was replaced once, but they said after that it will not be covered.

I can see it from Fords point of view, not their problem the car never gets to higher speeds, and not their obligation to repair.
 
Firestar_3x said:
Yes you could argue that ford shouldn't be selling DPF vehicles on jersey, but you could also argue that no one would be retarded enough to buy a diesel car for a tiny island, fords assumption would be you do regular long distance trips off the island, hence no DPF issues.....

But hey nothing like getting buyers remorse on someone else's behalf.
Click to expand...

Because not a single dealership in Jersey sells a diesel vehicle and all diesels in Jersey are imported and private cars.

That's not the case.

They do sell diesels and apparently dealerships are under no obligation to issue guidance when selling someone a car, when asked about diesels they merely ignore the questions that should be presented to the customer and just make the sale.
 
Last edited:
Sin_Chase said:
Because not a single dealership in Jersey sells a diesel vehicle and all diesels in Jersey are imported and private cars.

That's not the case.

They do sell diesels and apparently dealerships are under no obligation to issue guidance when selling someone car, when asked about diesels they merely ignore the questions that should be presented to the customer and just make the sale.
Click to expand...

Perhaps you should write to the local newspaper and raise awareness about correct car choice that way?
 
Usually they last the warranty so Ford sell them to make money.

No doubt the persons buying the car will get pent up about his old car breaking down and buy a nice shiny one.

I'm not sure what solution you are after. Us all to donate a £5 note each or change Ford out of warranty good will gesture policy?

Too much rage to remain rational.
 
Sin_Chase said:
They do sell diesels and apparently dealerships are under no obligation to issue guidance when selling someone a car, when asked about diesels they merely ignore the questions that should be presented to the customer and just make the sale.
Click to expand...

Yes, it is dishonest that they do that. However, if a customer were to walk up to a salesman, says 'I want uber mpgzzzz', What else can you recommend?
 
Jonnycoupe said:
Usually they last the warranty so Ford sell them to make money.

No doubt the persons buying the car will get pent up about his old car breaking down and buy a nice shiny one.

I'm not sure what solution you are after. Us all to donate a £5 note each or change Ford out of warranty good will gesture policy?

Too much rage to remain rational.
Click to expand...

Rage? What are you on about. Re-read the thread from start to finish. With absolutely no input from myself the thread is de-railed into "Why buy a diesel in Jersey" and "It's the buyers fault".

I was not discussing blame I was interested in the standpoint Ford were taking, that was - issuing guidance that breaks the law in this country. Which ALSO raised concerns about why Ford were selling vehicles, in Jersey, with this guidance.

I never asked for your charity, I never asked for you to start approaching Ford yourselves. I wanted opinion on the above. But instead we get purchase decision debate, how Ford have no obligations, how nobody in the CI should own a diesel and 'buyer beware'.
 
Not enough detail on the components replaced during the vehicles life to have any sort of solid discussion is there? Turbo could have cracked which would have nothing to do with DPF regen and indeed the conjecture around suitability for Jersey.
 
I think you have enough opinions on the situation. Many manuals say things that are ignored by the operator...
 
Sin_Chase said:
Rage? What are you on about. Re-read the thread from start to finish. With absolutely no input from myself the thread is de-railed into "Why buy a diesel in Jersey" and "It's the buyers fault".
Click to expand...

I can re read the thread, maybe you would like to read it first?
 
Sin_Chase said:
I never asked for your charity, I never asked for you to start approaching Ford yourselves. I wanted opinion on the above. But instead we get purchase decision debate, how Ford have no obligations, how nobody in the CI should own a diesel and 'buyer beware'.
Click to expand...

What else did you expect? I'm curious as to what your actual intended outcome from the thread was? Did you want us to all agree with you that Ford are terrible and that its a horrible outrage?

The car is broken. Ford are not going to fix it for free as it has no warranty and was not even purchased from them. That really is all there is to it - no amount of complaining about how unjust and unfair the new car sales process which your friend was not involved in will fix the car.

It didn't derail at all, it quickly went back to the issue at hand, but frankly 'Why buy such a car' is pretty much the main answer to the thread.

The car is causing problems because it is being operated in an environment for which it is not designed. It should never have been purchased but in leiu of a time machine all they can do is sell it or continually fix it.

I partly sympathise with the whole DPF issue. It is indeed ridiculous that you have cars now that require a song and dance just to get them to work properly. But DPF's are not a secret and, as stressed and raged and liable to make patronising retorts as it makes you, at the end of the day... buying a diesel whilst only driving on the Channel Islands is the cause of this headache. Not Ford. Not the dealer.
 
Last edited:
[TW]Fox;22605380 said:
What else did you expect?

The car is broken. Ford are not going to fix it for free as it has no warranty and was not even purchased from them. That really is all there is to it - no amount of complaining about how unjust and unfair the new car sales process which your friend was involved in will fix the car.

The car is causing problems because it is being operated in an environment for which it is not designed. It should never have been purchased but in leiu of a time machine all they can do is sell it or continually fix it.
Click to expand...

It was under warranty, they fixed that problem under warranty. Are you saying they have no obligation or responsibility towards their own fix?

Again, the issue with new car sales and this specific failure are separate. I could have left that part out entirely but the guidance Ford have quoted that breaks local law was pretty interesting in relation to new car sales that carry the same guidance.

I really do not see where the confusion here is.
 
Status
Not open for further replies.
Back
Top Bottom