GOT AN EVGA GRAPHICS RELATED QUESTION OR NEED SUPPORT - ASK HERE!!

EVGAdominik · 28 Apr 2014 at 14:44

Bart_Hunt said:
Hello Dominik,

I have a problem with one of my 780s.
It was watercooled and block somehow produced an airlock and card overheated.
Shortly after that I reverted to air cooling with stock cooler and card temps were ok, but it started artefacting and had some screen tearing issues, like short red horizontal lines all over the screen, followed by screen going black.
Could you please let me know what are my options now?
Can I return the card to EVGA for repair/replace?

KR

Bart

Hello Bart,
this is no problem, you can just go for a RMA with EVGA... as long as the card did not get physically damaged during the built.
Have you already registered the card to your EVGA Account and requested an RMA though support?

EVGAdominik · 28 Apr 2014 at 14:47

Fruitbooter said:
Any ETA on 6GB cards?

Will you be doing a 6GB 780ti classified?

We are also working on this but so far the detailes are not clear. As soon as we have confirmed updates about this I will let you know

EVGAdominik · 28 Apr 2014 at 14:52

faceman123 said:
Hi EVGA dom, I bought one of your fab cards!. the 780 non ti 3gb EVGA. I want to step up to the TI 6gb is that possible? I applied for step up got no email back ?. thanks

Hi, as long as the originally card is within the 90 days of purchase it will be no problem to request the 6GB Ti. Can you let me know what you have exactly applied to? The 6GB Ti is not listed so far...

EVGAdominik · 28 Apr 2014 at 14:54

bigmac121 said:
is it possible to stepup from a stepup? IE classy to 6gb sc to 780Ti?

Hi, it is only possible to do a step up once.

EVGAdominik · 28 Apr 2014 at 14:56

MOOGLEYS said:
I was wondering why my GTX 780 SC was getting very hot so I took off the cooler and found there are no thermal pads at all on either the memory or VRM's just the bare metal of the cooler.
Surely this can not be right for the cards now ? Previous 780's I owned had the pads. This is a B1 revision card.

It does seem this could be why the card is running very hot.

Any help would be appreciated.

Cheers.

Hi, as I can see you are already in contact with the support and they will send you the needed pads. Can you let me know where you have purchased the card? You mentioned it is B1, did you purchase it as a second hand unit? Feel free to share this information to the tech support you are already in contact with...

EVGAdominik · 28 Apr 2014 at 14:58

gee85 said:
I just installed my new 780gtx classy but it won't boot - it's stuck on a black screen with B2 on the bottom right. Am I doing something wrong?

Hi, if updating the motherboard BIOS will not help in this matter please drop an email to [email protected] with the model of graphics card and the model of the motherboard and requst a BIOS update for the card. If you are generally able to cross test the card easily in a different system I would suggest to try it to see if the card is working at all.

MOOGLEYS · 28 Apr 2014 at 14:59

EVGAdominik said:
Hi, as I can see you are already in contact with the support and they will send you the needed pads. Can you let me know where you have purchased the card? You mentioned it is B1, did you purchase it as a second hand unit? Feel free to share this information to the tech support you are already in contact with...

It was new from Amazon just over a week ago. I have just popped the cooler off another one which has the pads so it looks like they were missed at the factory somehow.

I have passed the info to the tech people.

Cheers

EVGAdominik · 28 Apr 2014 at 15:02

Thanks for the update! I will investigate this but so far there is no other customer complaining about this. Can you let me know the number that is posted next to the evga logo above the PCI.E port? I can not see it on the picture.

MOOGLEYS · 28 Apr 2014 at 15:07

EVGAdominik said:
Thanks for the update! I will investigate this but so far there is no other customer complaining about this. Can you let me know the number that is posted next to the evga logo above the PCI.E port? I can not see it on the picture.

It sounds like a one of to be fair. Card built last thing on a Friday

The number is - 12821854-0000812-69CWDA190A04 as far as I can make out as the writing is tiny.

EVGAdominik · 28 Apr 2014 at 15:11

Should not happen but do sound like
thanks for this number, I will take a closer look at this to make sure there is no issue.
Have you already confirmed your address to the support that the pads will get shipped today?

MOOGLEYS · 28 Apr 2014 at 15:13

EVGAdominik said:
Should not happen but do sound like
thanks for this number, I will take a closer look at this to make sure there is no issue.
Have you already confirmed your address to the support that the pads will get shipped today?

Yes address confirmed this morning. Nothing about shipping pads just an email requesting my address details.

Edit - Just had an email confirming the pads will be shipped today.

Cheers

EVGAdominik · 28 Apr 2014 at 15:28

Yes, in this case we would ship you the pads.
If you do not want to keep this card we can of course also offer a RMA for this and exchange it!

MOOGLEYS · 28 Apr 2014 at 15:35

EVGAdominik said:
Yes, in this case we would ship you the pads.
If you do not want to keep this card we can of course also offer a RMA for this and exchange it!

I'm happy to fit the pads it's no problem. The card works perfect it just gets a tad warm when gaming

mattmos · 28 Apr 2014 at 15:35

Hi Dominik, any news on release dates for the 780 6Gb version in the UK? If we bought several 3Gb 780s now would we be able to step up to the 6Gb version later on?

EVGAdominik · 28 Apr 2014 at 15:45

mattmos said:
Hi Dominik, any news on release dates for the 780 6Gb version in the UK? If we bought several 3Gb 780s now would we be able to step up to the 6Gb version later on?

Hi, we expect them to arrive in EU in about 2-3 weeks. You can just request the step up now, the only important thing is you request the step up within the first 90 days. It can then be possible that you receive the card a little bit later but it is saved that you can do the step up

bigmac121 · 28 Apr 2014 at 19:48

Hi Dom, is it possible to buy the extended warranty and setup to a 780TI? I got the card in Feb

EVGAdominik · 29 Apr 2014 at 10:26

bigmac121 said:
Hi Dom, is it possible to buy the extended warranty and setup to a 780TI? I got the card in Feb

Hi Bigmac, the Step Up is good for 90 days. If you have registered the card within the first 14 days it is for free. If this did not happen you need to purchase an extended warranty then you will get the step up feature. The extended warranty will then also transfer to the new product so it is not a waste of money. At eu.evga.com/stepup you will also see the card you can step up too because there is mostly only one model available of each chip

bigmac121 · 29 Apr 2014 at 13:42

EVGAdominik said:
Hi Bigmac, the Step Up is good for 90 days. If you have registered the card within the first 14 days it is for free. If this did not happen you need to purchase an extended warranty then you will get the step up feature. The extended warranty will then also transfer to the new product so it is not a waste of money. At eu.evga.com/stepup you will also see the card you can step up too because there is mostly only one model available of each chip

Hi Dom/anyone!

I did the 14 days thingy. But there was no option to go to a 780 TI from a classy 780 only a 6 GB 780 thus the question. Did i do something wring? or missed something

clone · 29 Apr 2014 at 13:50

Think you can only do the classy not the ti.

EVGAdominik · 29 Apr 2014 at 14:32

Hello,

normally you can also go for the TI version 2881 but not the classi TI 2888.
At eu.evga.com you can see the models you can step up too, all models listed there should also show up in your list. If there is any issue stepping up to this model please send an email to [email protected] with this information, they will then take a look into it.

**GOT AN EVGA GRAPHICS RELATED QUESTION OR NEED SUPPORT - ASK HERE!!**

GOT AN EVGA GRAPHICS RELATED QUESTION OR NEED SUPPORT - ASK HERE!!