Cheers but I don't know your email address and it seems this forum does not have PM's. Why doesn't Gigabyte make their warranty details available online, seems odd.
Have you enabled your 'trust'?
Edit : probably the best thing I can do is to just copy and paste. Here is the 1) 'Warranty Statement' and 2) 'End User RMA Service (UK & Ireland)' :
1)
GIGA-BYTE TECHNOLOGY CO LTD
GBT-UK 3 YEAR RMA WARRANTY REPAIR SERVICE
START DATE: 26 November 2003 (effective to products released after 2003)
OBJECTIVE: To enhance the quality of after sales service
SUBJECT: Gigabyte defective goods (Mainboards, VGA Card)
Repair Schedule:
GBT-UK will endeavour to complete repairs within 3-5 working days of receipt into GBT-UK Warehouse depending on
component availability. The only exceptions to this are manpower and component constraints and quantities exceeding
100 pcs per week.
Freight cost:
Customer shall pay incoming RMA delivery charges.
Outbound RMA delivery charges shall be paid by GBT-UK.
3 year RMA policy:
Three free labour cost + free component replacement Warranty validation is from the
date of manufacture indicated by the serial number. It all depends on serial number not
invoice date.
For example the number start from: SN0 0701317915
The first two numbers indicate the manufacturing year, i.e. 07 means year 2007. The second
two digits indicate the manufacturing week in that year, i.e. 01 means week 01 of year 2007.
This warranty information does not apply to OEM products. Motherboard, VGA, does
not offer global warranty service. If your motherboard, VGA is purchased outside the
country and needed service, it will incur an extra service charge by GBT and the
warranty is also not covered. If the product is found unable to repair, please kindly
seek warranty service from your original vendor
2)
End User RMA Service in UK & Ireland
GIGABYTE RMA Procedure
Please read the following agreement:
1. Read the following policy carefully
2. Fill out the Request Form (You will have a request number for any inquiry you may have while you are waiting for RMA numbers)
3. Proof of purchase such as a invoice must be sent prior to receiving a RMA returns number. This can be done when returning the filled in form. If no invoice or proof or purchase can be attached, your request will be rejected and you are requested to approach your original seller for RMA service
4. Wait for the official RMA number to be issued (Once your request is verified eligible, the RMA number would be issued within 2 business days)
5. Print out the RMA form and send it along with the defective item back to us
GBT TECHNOLOGY CO., LTD.
Unit 13 Warren Yard,
Warren Farm Office Village,
Wolverton Mill,
Milton Keynes,
MK12 5NW
Tel: +44-1908-322878 Fax: +44-1908-223749
End User RMA Policy
Please read the following agreement:
GIGABYTE General Policy
GIGABYTE recommends for customers to first contact their vendors for faster replacement or refund transactions. If experiencing difficulties in warranty service through your dealer or place of purchase, GIGABYTE will attempt to resolve this issue. For faster and more efficient service, GIGABYTE recommends for users to troubleshoot with support technicians prior to requesting for RMA. This may save time and costs for unnecessary shipping of products. GIGABYTE will only provide warranty service to GIGABYTE products purchased within UK ( We do not provide warranty cover for goods bought on auction sites such as E-Bay)
Warranty Effective On Date of Manufacture GIGABYTE determines warranty based on the manufacture date. The manufacture date can be verified by the serial number found on the product. The first four digits after "SN" determine the year and week of manufacturing date. For example: "4719331822101 SN092540084966" represents the 25th week of 2009
RMA Request Procedures and Guidelines
All RMA request forms must be completed in order to obtain a RMA number
RMA request with missing or incorrect serial number(s) may result in a delayed process or a rejection of request
Any model discrepancy for received items may result in a delayed processing time
Products received with no RMA number may delay processing or refusal (GIGABYTE will not be responsible for items received without proper information)
No cross shipping or advanced replacements under any circumstances
Products will either be repaired or replaced at our discretion
Replacements may include new or refurbished products (Replacements will be for the exact or equivalent product)
Average turnaround time will be 2-3 business working weeks upon receipt (applies to quantities not exceeding 20 pieces)
If the information on your request varies from the actual item(s) received, RMA will be based on the actual item(s) received
RMA numbers will be valid for 30 days after issued date
GIGABYTE will provide one way via City-link delivery free of charge in UK only (Ireland will be freight charges ￡30 via UPS delivery)
For consecutive violation for No Trouble Found (NTF), a testing fee per NTF board or system may apply
Warranty Period by Product
Motherboards
o All motherboards carry a 3 year warranty.
Graphic Accelerator Cards (VGA)
o All graphic cards carry a 3 year warranty.
Gigabyte determines warranty based on the manufacture date. The manufacture date can be verified by the serial number found on the product. The first four digits after "SN" determine the year and week of manufacturing date.
For example:
* "4719331822101 SN102540084966" represents the 25th week of 2010
For labor warranty coverage only, GIGABYTE shall provide the price list of the components to the customer when requested
Warranty Exclusions
Products with missing or defaced serial numbers
Products damaged by environmental factors, which include oxidation and/or damages caused by natural disasters
Physical Damages which include, but not limited to, the following:
o Unauthorized modifications
o Misuse, neglect or improper assembly o Transport damages due to improper packaging or carrier o Burns resulting from faulty or failed electric power o Missing/multiple bent pins (damage by user) (For Intel socket motherboards, CPU socket cover is REQUIRED) o Cracked components
GIGABYTE will not be liable for general, consequential, incidental or special
damages which include, but not limited to, the following:
o Loss or recovery of data o Loss of profit o Installation or replacement products o Inspection or testing costs o Installation and removal fees
GIGABYTE will not be responsible non-GIGABYTE products received
GIGABYTE will contact customers for return shipping/freight charge of physically damaged, out of warranty and/or non-GIGABYTE products. GIGABYTE will not be responsible for product(s) if there is no response or payment received within 1 year of contact to customer.
Packaging and Shipping
Only include products and quantities approved for requested item(s) on RMA request
Send the bare product only with original retail box where possible. How-ever we do not require any accessories/peripherals to be returned
Include a copy of all related RMA documents
RMA number must be written visibly on the outside box
Electrostatic bag is recommended to protect product from ESD(electro static discharge) influences during shipping
Package contents securely to prevent possible shipping damages. Double boxing is required. GIGABYTE is not responsible for shipping damage.
A carrier that provides tracking information and/or delivery confirmation is recommended
GIGABYTE will not be responsible for shipments where proof of delivery is not available
Customer will be responsible for shipping to GIGABYTE
ALL COLLECT DELIVERIES WILL BE REFUSED,
UNLESS AUTHORIZED IN ADVANCE
Any products received without proper documentation and/or RMA number may be considered unclaimed. Unclaimed products will be discarded at GIGABYTE discretion after 1 year upon receipt.
Products received without serial number(s) or with physical damage(s) will be returned at customer expense.
Out of Warranty Products
GIGABYTE may attempt to repair out of warranty products if under following circumstances:
1.) Customer agrees to pay￡50 labor and part charge prior to repairs 2.) No physical damages 3.) Parts are available for repair
GIGABYTE will NOT be responsible for the return shipping/freight charge using CITY-LINK service. More advance shipping will also be at customer's expense.
Second RMA Procedures
Users must troubleshoot with a tech support representative prior to requesting a second RMA
If a GIGABYTE technician concludes that the product qualifies for a second RMA, GIGABYTE will issue a call tag for the product:
If the product is defective upon inspection, the product will be repaired/replaced and returned to the user at GIGABYTE's expense.
If the product is not defective upon inspection, the product will be returned at the user's expense.
If a GIGABYTE technician concludes that the product is not defective, and user insists for the product to come in for a second RMA to be retested, GIGABYTE will issue a call tag for the product:
If the product is defective upon inspection, the product will be repaired/replaced and returned to the user at GIGABYTE's expense.
If the product is not defective upon inspection, the product will be returned at
the user's expense and user will also need to reimburse GIGABYTE for the call
tag. A testing fee of ￡20 may apply if product is not defective as user claims.
**This policy is subject to change without prior notice **
This warranty information does not apply to OEM products. Motherboard, VGA, does
not offer global warranty service. If your motherboard, VGA is purchased outside the
country and needed service, it will incur an extra service charge by GBT and the
warranty is also not covered. If the product is found unable to repair, please kindly
seek warranty service from your original vendor
