I've worked in financial services for over 10 years now. My current contract is for 37.5 hours a week, and I don't think I've ever worked that! The average is somewhat higher - probably over 60 a week - but there are a few times when I work less hours and a good deal more times when I work more. Expectation grows with responsibility, and although I don't think financial services is too different from any other industry, the culture is certainly demanding. In some positions - normally lower - it is possible to level off and work to your contract, but as you climb the ladder it becomes harder. Our business is fortunate enough to have clearly defined goals over current, 3 and 5 years. I engage my team with those, tell them what we need and ask them what they want to achieve both at work and personally. They're smart enough to align the two together and know what they want and how to get it. Challenged along the way, I guide them towards what's realistic to get there and support them in doing so. Some will ask for more staff or resources, some will put the hours in and some will plateau. That's up to them and is where the discretionary effort / intelligence / achievement wins the day. People who measure their performance in hours rather than achievements are very different.