I had to send them a picture of the service tag on the rear of the monitor, along with a written note of my details alongside it (to prevent fraud I assume). I have received a dispatch notice already. No tracking number yet provided so I've asked for one. But things seem to be happening fairly quickly. It looks like they will just hand me a new screen and I hand them my old one back (just the detached screen, not the base). I should have it in a day or two.Gees. Looking at these too so very interested in outcome
Going back to my old monitor reminded me how nice my old one was, but also how much better the new one is.