Customer service. I'm concerned I have issues with the panel and the RMA process turns into a nightmare.
It's also niggling at me that there's no competition therefore they have no reason to lower the price. That's not a big concern because I'd have no issue paying a couple of quid extra to have it now i.e. If I knew it would drop by £150 in December I'd still buy at the current price as it's not worth waiting all that time.
Customer service. I'm concerned I have issues with the panel and the RMA process turns into a nightmare.
It's also niggling at me that there's no competition therefore they have no reason to lower the price. That's not a big concern because I'd have no issue paying a couple of quid extra to have it now i.e. If I knew it would drop by £150 in December I'd still buy at the current price as it's not worth waiting all that time.
In my experience Curry's have been spot on with returns. Believe it or not two and a half years ago I returned 3 65 inch TV's on the bounce, a couple of them I exchanged and 1 of them I got refunded. It actually became a running joke within the family the amount of times I was re-boxing 65 inch TV's back up and jamming them back into the boot of the Leon and returning them to store. My kids still torture me about it to this day.
There was always something that didn't sit well with me with each new tv, whether it was backlight bleed, dull picture, ghosting, input lag, crap HDR, there was always a niggling something.
In the space of 12 days I'd went from an 1100 pound Panasonic to a 2500 pound Oled C7, with a Samsung series 7 and I can't remember the other one inbetween.
I found the Oled was perfect from day dot and I've never regretted the purchase of it for a second, even to this day it still brings a smile to my face when watching or playing games on it, and it's not been effected by a trace of burn in either in that time.
Anyhow, moral of the storey is, due to my own personal experience I'd not ever worry about returning a TV to them. The first one I returned they told me they couldn't help until I had phoned their helpline and asked for an rma number of sorts, so I did.
In the 5 minute call I'd always say it was backlight bleed that was the problem, their rep would then go through a few picture settings with me but I'd explain the backlight bleed was still prevalent, at that point the rep would give me the RMA number. I'd then tottle off back off to store with the tv, hand the RMA number over to a customer service assistant, and with no questions asked and no explanation necessary, they'd refund or exchange the TV. Pretty simple really albeit embarrassing after the 1st time.