LG to Introduce 34-inch IPS 21:9 UltraWide (Model UM95) monitor

N19h7m4r3 · 12 Jul 2014 at 20:19

mrk said:
Easiest way to get a message to them?

Email contact form, they have two forms. One for general advice, and the official complaint one. I'd say you're well within your rights as you've kept contacting them( Manufacturer and Seller) to no avail.

mrk · 12 Jul 2014 at 20:45

OK cheers!

Edit*
Long email sent to ECC, they didn't have any forms just the contact page to send or post communications to. I've cited everything with dates info and links. I will not be signing and returning LG;s refund letter until I've heard back from ECC about what to do about it. It's the principal that matters here.

BlackDragon888 · 12 Jul 2014 at 23:06

Matson said:
Really wanting to purchase one of these but I keep telling myself I should wait for the Dell and the AOC version to see if there cheaper and less issues.
No details on when were going to see these yet I presume? I couldn't find anything apart from august and September estimates.

Since its using the same panel aswell I presume the only difference will be build quality and price?

I'll say wait for the Dell version of this monitor. I think this monitor will come with Dell's "Premium Panel Guarantee" so if I were Dell and use this Panel then I'll be sure that the Backlight Bleed problem is resolved before buy this panel from LG or else they'll lose a lot of money.

The AOC is also a nice one. probably cheaper than the LG and it also have 3 years Warranty instead of LG's 1-2 year(s). On AOC's website it says that it will be release in August.

Price is going down for 34UM95 right now and it will go down ever more after the AOC release, so why not wait 1 more month before decide which one you want to buy. It will be cheaper and if there is any big problem then it probably already fixed (hopefully).

I bought this monitor and it got very bad Badlight Bleed and I'm having a hard time return this monitor and get my money back or a new monitor. So don't do like me and buy it right away

Be patient!

Matson · 13 Jul 2014 at 23:26

Yeah I can wait a month for the other versions. it does look like a beautiful monitor though.

mrk · 15 Jul 2014 at 10:23

Thank you for your recent enquiry to the UK European Consumer Centre, please take this response as confirmation that we have received your enquiry and that it has been assigned to an appropriate member of our team.

Right let's see where this goes then.

N19h7m4r3 · 15 Jul 2014 at 18:35

mrk said:
Right let's see where this goes then.

Best of luck! It's a damn shame it's come to this, and neither LG or the Retailer are doing anything. For a professional product like this monitor, I expect them to have replaced it with a new one within a week at most.

Vimes · 15 Jul 2014 at 20:25

mrk said:
Right let's see where this goes then.

I am saddened that this is till going on for you but why haven't you engaged the services of your credit card company and got your money back by now...?

Contact the ECC by all means to raise a complaint etc but do that once you have used your CC company to get your refund.

mrk · 15 Jul 2014 at 20:29

I was planning on doing just that but then it hit me that when I purchased I used the PayPal option so my bank the card is tied on my PP account won't deal with it as they will say go to PayPal. I will have to open a PayPal case just like I did with the Lightpack return which they spent an ice age refunding me (they refunded in the end).

It takes time that way hence why I want to leave it as the last resort because there's a chance the ECC lending a helping hand can fast track progress.

Vimes · 15 Jul 2014 at 20:42

It does seem to get a little messy with what you have described. My arrangement is the same, with my CC tied to my Paypal account.
Each time that I have used the Paypal resolution centre they have been really good at securing my refund etc.

Take a look at this, it might help....

If you use your credit card to pay for something through PayPal and the funds go direct to the seller, then as long as the company you're buying from has a 'Commercial Entity Agreement' with Paypal you may still be able to claim under Section 75 for any misrepresentation or breach of contract.

http://www.which.co.uk/consumer-rig...m-on-my-credit-card-when-something-goes-wrong

mrk · 15 Jul 2014 at 20:54

Ah cool, well now that I've sent the email to ECC I'll wait to see what they recommend and then take appropriate action!

Vimes · 15 Jul 2014 at 21:07

Best of luck

BlackDragon888 · 17 Jul 2014 at 04:40

When you use a Monitor Arm like Ergotron Monitor Arm how thick do your Desk need to be before you break it. I mean what is the minimum/max thickness of the Desk do you need?

Hope someone understand what I mean

mrk · 17 Jul 2014 at 09:17

Depends on what weight is being supported for the monitor and type of desk. If it's a piece of MDF then sure it won't last but any normal office desk that's 1-2" can't be a problem.

Edit*
I've filed an indemnity claim with my bank for the money for the monitor. They said because it was paid for via PayPal (DD attached to my account) that this is the only way.. It will take a few days to confirm it can be authorised or not by them so at least I've got a few things in motion and one of them should work out. I've also emailed the UK LG CEO to see if there are strings he can pull.

If my claim goes through I'm keeping the money and buying elsewhere UK based and will disregard all communications from computeruniverse from that point onwards.

I've re-read LG UK's authorisation letter for them and it clearly states the retailer should give a refund or direct replacement so it should never have gone to LG Germany anyway.

If the money is successfully claimed back and they later send me the repaired monitor again then they can arrange collection else I'm keeping it.

domiThorn · 17 Jul 2014 at 11:20

I've seen mention of an AOC version of this monitor, is there any release date for it?

Finguz · 17 Jul 2014 at 12:57

I think the AOC is expected in September, according to this article.

N19h7m4r3 · 17 Jul 2014 at 13:41

mrk said:
Depends on what weight is being supported for the monitor and type of desk. If it's a piece of MDF then sure it won't last but any normal office desk that's 1-2" can't be a problem.

Edit*
I've filed an indemnity claim with my bank for the money for the monitor. They said because it was paid for via PayPal (DD attached to my account) that this is the only way.. It will take a few days to confirm it can be authorised or not by them so at least I've got a few things in motion and one of them should work out. I've also emailed the UK LG CEO to see if there are strings he can pull.

If my claim goes through I'm keeping the money and buying elsewhere UK based and will disregard all communications from computeruniverse from that point onwards.

I've re-read LG UK's authorisation letter for them and it clearly states the retailer should give a refund or direct replacement so it should never have gone to LG Germany anyway.

If the money is successfully claimed back and they later send me the repaired monitor again then they can arrange collection else I'm keeping it.

I hope it all goes well for you. Both you and I have gotten a ring around from a german retailer now it seems. You're in a much worse predicament, I really hope you get your money back.

This is the worst PR possible for this monitor and LG.

mrk · 17 Jul 2014 at 13:47

I still maintain that I like the monitor a lot as it's brilliant. Okay early ones had the backlight problem and these things happen.

The main issue is LG support and now the German retailer being utter garbage.

Great product, dire vendors.

Shame.

N19h7m4r3 · 17 Jul 2014 at 15:37

I agree mate. I am really enjoying my monitor. Easily the best I've used, pity about the support.

mrh2019 · 17 Jul 2014 at 16:03

Well my 2nd one (34") should be dispatched soon, here's hoping for a bit less light bleed.

domiThorn · 17 Jul 2014 at 16:14

Finguz said:
I think the AOC is expected in September, according to this article.

Ahh the stand on the AOC looks much better than on the LG. How does AOC stand as brand?