LG to Introduce 34-inch IPS 21:9 UltraWide (Model UM95) monitor

mrk said:
If it gets sorted to my satisfaction then I don't see it as a fail, more of a hurdle and eventual experience for a few reasons:

1) See how LG handle imported monitors.
2) See their stance on what is acceptable and what isn't for backlight bleed.
3) See what their turnaround time is.
4) Try out the 29" and see what that's like while my 34" is being sorted!

It's a bit of faff but ultimately I've not had to spend a penny getting it sent away and their support people seem to be very easy to reach and deal with. The only way it could be bettered was if their technicians were consistent with their verdicts about backlight bleed as some guys above found the techs they had said their bleed was within tolerance... That and a door to door swapout like Dell.
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Everything that you write sort of makes sense.
For me I would tend to think how new the monitor is and how much I have paid for it and thus tend to lean towards a replacement rather than a repair.
Whilst a repair does not diminish your rights as a consumer, and pooh happens, I would have expected a replacement from OC.
But then again I would not be in the financial position to spend, nor desire, such a humongous, and lovely, monitor. Never mind to then buy a 29" to use whilst the above is being repaired.

Best wishes for a good outcome :)
 
Cheers!

Just hoping it gets returned by the end of the week as I have quite a but if editing to do for the weekend and it would be infinitely better on the 34" :p

I too would want ocuk to do a swap as you're within your rights to get a swap are you not? Sadly mine was imported so getting a swap via the German store would be a very time consuming effort!
 
I was not aware of how this was purchased, not being quite so straight forward.

After having certain issues with my first LG monitor OC arranged for DPD to collect it and they refunded immediately on its return. On the same day that I had arranged for the monitor to be collected for a refund I then ordered a new one to replace it. DPD delivered my new replacement monitor on the Saturday and then another DPD agent collected the old one on Monday and I was refunded on the Tuesday.

The above was not as tidy as I would have liked, mainly driven to the needs of the PC and not having a spare monitor, but I must give credit where it was due and OC were most helpful and prompt with their support in what they did, especially the refund.

I imagine the problem could have been further compounded for you in that OC do not seem to have have any stock of this monitor..?

Could you not have insisted that LG offer a replacement for you rather than a repair....?
 
Tephnos said:
Dell still do a door to door? When I was faffing about with my U2713HM they'd just send me a new one, and schedule a collection for after they had delivered so I was never out of a monitor.
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Yep they did that for me too. My one was revision A01 and had awful backlight bleed. They replaced with the known sexy-batch A00 (who decided that at DELL?). But they never arranged for collection of the old one, so I have it here as my secondary monitor.

Nexus, which vers did you get? the UM95?
 
Nexus had the 29"^^

Vimes said:
I was not aware of how this was purchased, not being quite so straight forward.

After having certain issues with my first LG monitor OC arranged for DPD to collect it and they refunded immediately on its return. On the same day that I had arranged for the monitor to be collected for a refund I then ordered a new one to replace it. DPD delivered my new replacement monitor on the Saturday and then another DPD agent collected the old one on Monday and I was refunded on the Tuesday.

The above was not as tidy as I would have liked, mainly driven to the needs of the PC and not having a spare monitor, but I must give credit where it was due and OC were most helpful and prompt with their support in what they did, especially the refund.

I imagine the problem could have been further compounded for you in that OC do not seem to have have any stock of this monitor..?

Could you not have insisted that LG offer a replacement for you rather than a repair....?
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Yeah the reason I imported was because there was no UK stock and the German store came highly rated for speed and service but going back to them would mean waiting a couple more weeks at least for everything to filter through.

I did insist on LG do a swap but they said it's not something they do.
 
mrk said:
Nexus had the 29"^^



Yeah the reason I imported was because there was no UK stock and the German store came highly rated for speed and service but going back to them would mean waiting a couple more weeks at least for everything to filter through.

I did insist on LG do a swap but they said it's not something they do.
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After reading that LG did does not offer a replacement, but a repair, on one of their premium monitors and I spent over three weeks waiting for them to send me two missing screws for my LG monitor (they phoned and contacted me numerous times asking for more and more information or apologising for the delays) it is not too encouraging to read what you have put. Three lots of screws they sent to me and each of them were clearly wrong.

I really do hope that you get a good outcome from this one with the minimal of delays. But I really would have expected a replacement, and for them to have stock to do that, as well as a willingness.

However you are where you are, so again the best of luck to you :)
 
I agree things could certainly have been handled better especially given the monitor in question and how much it cost.

And to mess you around over screws, such a simple task!

Let's see how things pan out.
 
Getting a UM65 on Wednesday got an excellent price the cheeky buggers jacked it back up another £15 now though either linked to exchange rate or just plain greedy (supply & demand greed)!

Will post my thoughts on Wednesday mine is from a newer batch so will be interested to see how good the bleed is I can live with IPS glow (you can adjust the angle on the monitor slightly to tilt it away a little) but severe backlight bleed is going to get an RMA from me at least the place I bought from offer a no quibble full refund where I do not have to pay P&P........... which is why they got my money ;)
 
BaDBoY_uK said:
Yep they did that for me too. My one was revision A01 and had awful backlight bleed. They replaced with the known sexy-batch A00 (who decided that at DELL?). But they never arranged for collection of the old one, so I have it here as my secondary monitor.

Nexus, which vers did you get? the UM95?
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They forgot to collect my last one too, and never called about it...

:>
 
Ah good, I've got my fingers crossed you get a good one, third time lucky!

Mines due to be picked up tomorrow too, but I've decided on a refund and I'm going to read some more reviews before I make my mind up.

It's a shame though I would have happily kept the LG if it wasn't for the bleed, and the awful glow in the bottom left, which is somewhat reminiscent of a fog lamp in your eye :(
 
Thanks :) Fingers, toes, everything crossed here! :p

Not feeling hopeful though :(

Unfortunately there isn't really anything else on the market that tempts me and nothing that I can see of in the future (asus ROG looks good but want 21.9 aspect ratio)
 
I remember peeps here crying when 16:9 monitors arrived and 16:10 got harder to find.

I would only jump if it was the 1440p model not 1080p model, but I have my head set on the Swift Rog if its good backlight bleed wise etc.
 
The high cost of that model will be deal breaker for many.

I admit I was temped but the backlight bleed is a joke on some of them here.

Also any LCD is a step down for me but I have no choice as this is nearly dead (focus has gone on Flyback).
 
I'm hoping that mrk's experience with the 34UM95 is because it was purchased from outside the UK. The OcUK product page lists a "2 Years On Site Warranty", which usually means a swap, I would really not be happy with a multi-day (or worse still multi-week) turnaround time for a repair/replacement from LG given how much the monitor costs.

Having said that, I'm fairly happy with mine so far. Haven't done any specific checks for backlight bleed yet but also haven't quite gotten around to adjusting the settings much other than turning down the brightness a lot from the default.
 
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