Lila Connect - VX Fibre 1gig - Stoke on Trent

ISPs can only advertise based on the speeds their customers receive at peak times, this requires the router to run some software that the ISP can use to run tests to etc. It also means that support staff can see if everything is connected via Wi-Fi with poor signal strength when people phone up to complain about speeds.

99%+ of the country probably don't know what a router is, by giving people the "save £2 a month and don't have a router" option you will get people opting for that instead and then taking up hours of time when they call in for support.

I'd like to be able to opt-out mainly from an e-waste perspective as I can't see the cost savings being significant, but it's fair that ISPs won't deal with you if you're not using the router they supply and you're having issues.

A lot of this hassle could be solved by just giving people a bridge mode though. Leave the ISP box there for the speed tests and the VoIP or whatever, and pass the public IP through to one of the LAN ports on DHCP so that other things can be used without loads of messing around.
 
juno_first said:
Considering a lot of people are meshing their homes due to numerous devices I'm surprised ISP's don't offer a cheaper deal with no router. Unless its to aid in the solving of connection issues.
I've a few ISP routers lying around & never used TalkTalks thing.
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I have found a good mesh system to be invaluable that said anything doing any heavy lifting in terms of data transfer on my lan are all hardwired. Mesh is great for iot and media streaming duties.
 

DPC Watchdog Violation error (Fixed)​


We had Lila Connect installed around 1 month ago, This was all working fine up until a few days ago, out of the blue my computer started to go to the BSOD (blue screen of death) with error code DPC Watchdog Violation every time we connected to WIFI. this was a head scratcher for a few days. But for anyone else experiencing this issue, we have found a fix for you....
here are the instructions on how to fix this issue. Bear in mind we do not work for Lila Connect and are not responsible for any problems that may arrise from you changing settings in your router. but this worked for us...
1st. connect to the router using an Ethernet cable.
2nd. open a web page (we used Google Chrome) but any should do.
3rd. log onto your router by typing the following IP address into the address bar in your Browser. 192.168.1.1 and pressing Enter
4th. Enter the username and password. The default username will be Admin. the password you will find on the Back of the Router. this will be different for each user.
5th. Change the Router password to one you can Remember.
6th. Run through the final steps of the Setup Wizard.
7th. Once onto the main screen with Connectivity and System info showing, move your cursor to the top Right hand corner of the screen and click on the 3 Lines. and Click Network settings and Wireless.
8th. Now at the top of this page you will see a few tabs, General... Guest/moreIP etc.... Click on OTHERS. Scroll down to the bottom of this tab and you will see Protected Management Frames. As Default this will set to Capable. Change this to Disabled.
9th. Click Apply at the bottom of this page. and the Dots going around in a circle will appear. (this may take a few minutes to apply the changes)
10th. Now proceed to the 3 lines at the top right hand corner of the page and click on that. On the right hand side, Click on Restart. Then on the Reboot screen Click on OK. this will now reboot your router.
Now once the router has reset and all the lights are back as they should be you can unplug your Ethernet cable and connect to Wifi again.
This should have sorted your issue and should no longer Blue screen your computer. We hope this helps some people out. any problems.... your welcome to contact us.
 
I'm scheduled to have an installation from LilaConnect soon. I'm wondering about the placement of the ONT/SDD.

Can anyone advise what the length of the power cable on the ONT is? The only reasonable location for the ONT to go is in the living room, but we have a tragic lack of power sockets at the front of the house (where the outside cable would come in), and I doubt they'd be too chuffed at running that cable halfway across the room.

If the ONT power cable is a decent length, I might be able to run it over to the power strip near the PC. Otherwise, I'll probably have to pull the TV unit out on the day of the installation... which will be a faff.
 
Dynalin said:
I'm scheduled to have an installation from LilaConnect soon. I'm wondering about the placement of the ONT/SDD.

Can anyone advise what the length of the power cable on the ONT is? The only reasonable location for the ONT to go is in the living room, but we have a tragic lack of power sockets at the front of the house (where the outside cable would come in), and I doubt they'd be too chuffed at running that cable halfway across the room.

If the ONT power cable is a decent length, I might be able to run it over to the power strip near the PC. Otherwise, I'll probably have to pull the TV unit out on the day of the installation... which will be a faff.
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The power cable on mine is around 1 meter.
 
Had it installed today.

Installer ran a speed test and showed me 980Mbps for both upload and download. Great stuff!

Of course, I'm not getting anywhere near that in practice. Pretty much every Speedtest server puts me at about 400/300, except for one random result from a server in Keele which came out with 720/900. Lila's own speed checker in the user area comes out at about 400/200.

Can't say I'm not a bit disappointed.

ETA: Okay, my speeds are a bit all over the place but I have just downloaded some work files (6.5GB Zip) and towards the end of the download I did hit a consistent download speed in the 100-110MB/s range which are Gigabit speeds, or close enough!

So seems safe to say that in practice, I am getting what I'm paying for. It's just a shame I don't have a Speedtest result to lord it over my Virgin Media area mate in retaliation for the years of him doing the same to me!
 
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Dynalin said:
Had it installed today.

Installer ran a speed test and showed me 980Mbps for both upload and download. Great stuff!

Of course, I'm not getting anywhere near that in practice. Pretty much every Speedtest server puts me at about 400/300, except for one random result from a server in Keele which came out with 720/900. Lila's own speed checker in the user area comes out at about 400/200.

Can't say I'm not a bit disappointed.

ETA: Okay, my speeds are a bit all over the place but I have just downloaded some work files (6.5GB Zip) and towards the end of the download I did hit a consistent download speed in the 100-110MB/s range which are Gigabit speeds, or close enough!

So seems safe to say that in practice, I am getting what I'm paying for. It's just a shame I don't have a Speedtest result to lord it over my Virgin Media area mate in retaliation for the years of him doing the same to me!
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Try http://speed-uk1.vx.se/index.html. It's what the installed would have used.

1008 down and 718 up for me.
 
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The1nonly1 said:
Try http://speed-uk1.vx.se/index.html. It's what the installed would have used.

1008 down and 718 up for me.
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405 Down, 814 Up from that.

ETA: Tried a few more times. Had a few great results (900+ D/U), a few poor results (DL 400 or below) and a few middling results (500-600DL). Upload speed is consistently 800Mbps+.

I'll leave it for a few days. FTTH doesn't need to be stabilised like FTTC, but maybe it'll settle? If not, I might try swapping the cable between the SDD and the router.

It still whizzes all over what I was getting before, and the real-world download and upload speeds seem fine, tbh.
 
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So for those in ST3 areas still without a switch on -

Dear Mr Poole

Thank you for your email and query.

We can confirm that the estimated live date for your area is December to March 2023, however, we must stress this is subject to change.

You will receive a further email at the time confirming that your area is now live. Once the area is live, you will then be able to book your install date for your service to be activated.

If you have any further queries please do not hesitate to contact us again.
Kind Regards,
Customer Service Team
[email protected]
Lilaconnect.co.uk
 
SexyGreyFox said:
So for those in ST3 areas still without a switch on -

Dear Mr Poole

Thank you for your email and query.

We can confirm that the estimated live date for your area is December to March 2023, however, we must stress this is subject to change.

You will receive a further email at the time confirming that your area is now live. Once the area is live, you will then be able to book your install date for your service to be activated.

If you have any further queries please do not hesitate to contact us again.
Kind Regards,
Customer Service Team
[email protected]
Lilaconnect.co.uk
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That could sadly change in ST6 we've had about 3 different live times latest is supposed to be May to July 2023.

Not sure Ive much faith, maybe a larger company will take over once all cable laid, as lack of customer service can only get worse more people they connect.
 
Just had this off a mate, anybody want to comment?

lila.jpg
 
RIPE have the country code for that IP block set to GB but the owner is Swedish. I've not looked into geo IP location though to know what factors count the most

apps.db.ripe.net

Webupdates

Tool that allows to add new objects and edit or delete existing objects in the RIPE Database
apps.db.ripe.net apps.db.ripe.net
 
So I am a bit confused here. The IP addresses from Google and my Netgear router are different. I am guessing my netgear is showing the IP address that it's getting from ONT and Google is showing the ONT address? I am trying to do IP forwarding here but setting the rule up in netgear, it's not working. Confused.com here.

@Darren Rushton have you done any port forwarding on your setup bud?
 
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Oyeee said:
So I am a bit confused here. The IP addresses from Google and my Netgear router are different. I am guessing my netgear is showing the IP address that it's getting from ONT and Google is showing the ONT address? I am trying to do IP forwarding here but setting the rule up in netgear, it's not working. Confused.com here.

@Darren Rushton have you done any port forwarding on your setup bud?
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Does the IP address shown in your Netgear router begin with 100? Chances are you're using CGNAT, so you and a bunch of other customers are going out to the internet through the same IP address. Port forwarding won't work.

If you are using CGNAT then you'll need to ask your ISP to remove it, probably by the addition of a static IP address for about £5/month.
 
the-evaluator said:
Does the IP address shown in your Netgear router begin with 100? Chances are you're using CGNAT, so you and a bunch of other customers are going out to the internet through the same IP address. Port forwarding won't work.

If you are using CGNAT then you'll need to ask your ISP to remove it, probably by the addition of a static IP address for about £5/month.
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Yeah, it begins with 100. I'm with breeze and pretty sure they offered me static IP but I guess the definition might defer. I will try ringing them tomorrow.

No wonder I was still getting all sorts of NAT issues.
 
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