Thanks and just to confirm, you get static IP, correct? No CG-NAT or any other business.
Lila Connect - VX Fibre 1gig - Stoke on Trent
- Thread starter rorton
- Start date
Associate
I get a static IP, no CG-NAT.
Damn. Why are they screwing me over then.
Associate
How long have you been with them? I had this from Jan 2020 and was dealing with a director called Colm. He set the static IP with Lila initially as they were only offering CG-NAT. https://www.rioit.co.uk/meet-the-team/
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My initial phone call when I ordered Lila was with Colm Coyle as well but don't think they have ever responded to any of my single emails. I think I have been with them for around a year.
Calling Breeze now takes me straight to answer message it doesn't even ring anymore.
Associate
Same with me. I need to try again to get in touch. Have you tried calling Rio-IT, they are the main company.
No I haven't. I think I will let you try first
Associate
My download is around 400 currently, 600 less than it should be. As it's Saturday, and they don't have any support over the weekend, I have emailed Colm, Darren and both emails for Breeze and Rio-IT. We'll see if they reply or not but I'll be calling Monday regardless.
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Good. I am so close to giving Colm a call.
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Associate
Just realised I have a new phone since I last called him direct so don't have his number; only have the main number. Do you have it?
01206 235010
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Associate
I called and spoke to Breeze today (not Colm), pressed option for sales and you get through to someone. The speed issue was my own fault as I'd made a change on my router. He did say that everyone (In Stoke) should be moving to Lila as the ISP but i'm definitely still with Breeze as I have a static IP from them. For this, he said he'll get back to me once has an answer.
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That's what I did the other day, go through to someone in Sales and he said I'd get a call back and the usual crap but nobody came back. Did he happen to say when the move might be taking place?
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Associate
He didn't but I believe he thinks that it should have already taken place. Breeze haven't offered a new connection for awhile now. I'll call back tomorrow if I don't hear back.
Associate
@Oyeee I've given up trying to get through to Breeze. I spoke to Lila today and they can do the cancellation and set me up with them as the ISP so I'm likely going to do that. Breeze have no customer support and no contact in general.
Ah man. Glad Lila are going to sort it out. Lila tech support was telling me to find a way to cancel the contract with them and then set it up to Lila. Who did you speak to in Lila to get transferred over?
Associate
Tom his name was, a Fibre Broadband Advisor as his signature on email says. I haven't done it yet but will likely tomorrow or Friday. He told me that they could cancel the connection on there end and get the new connection done with Lila. I am out of contract with Breeze, on a rolling contract now, if that makes a difference.
If you can't get any support from Breeze then document all the occasions you've tried to get an issue resolved, write them a letter explaining that they haven't exercised "reasonable care and skill" and therefore are in breach of contract and will receive no further payments from you.
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Associate
Thanks. I'll get my service moved over and send a letter and email, explaining this.