logitech support

kiel367

kiel367

kiel367

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just wanna let people know how good logitech support has been for me, purchashed a driving force gt about 14 months ago, and one of the buttons has perma stuck, so i e-mailed them looking for a repair centre, they in turn replied and asked for the codes from the bottom, sent them, and they then got back to me saying, the wheel needed replacing, i was like oh sweet i get a new wheel, thinking it would take a few weeks i was pretty happy to be told i would have a tracking order 2 days later! had an e-mail saying the wheel 2 days later, clicked the ups linky and checked the status, it was already on its was from the netherlands, and it was in barking already!, overall im super happy with logitech supporttheres only a few things that could make this any better, a free upgrade to a g25 :D or being able to keep my old one, which i will then either repair and keep as a spare, or sell on, or even better, get a g25 and keep my old one! heres hoping lol, iv heard a few people being able to keep their old wheels when faulty, so fingers crossed
 
Logitech has always been amazing support. If your item is broken, they send you a new 1 without sending old one back :p
 
oh sweet, its only 1 button thats perma stuck, so im tempted to take it apart when i get the new one, if i get to keep it, im not holding out too much hope just incase, but i have seen a few ppl say the same
 
They are pretty impressive support wise. I've only had to contact them twice about two separate issues:

1) My Logitech universal remote charging station kept breaking contact with the remote stopping it charging. Contacted then, they asked for my address and sent out a replacement station. Didn't need to send the old one back

2) Couple of months ago my Z5500 5.1 speakers packed up, bit a of a known issue with the connection box. It was over a year out of warranty so contacted them hoping I might be able to order a replacement box, they asked for my details and said they would replace the entire system with the new Z906 system worth over £300. Again didn't have to send back the old one.
 
had similar with the universal remote, had to send them back the battery from the old remote though. But very quick turn around on the new one.
 
this is the offending button
IMG_0108.jpg
 
Best customer support i have ever dealt with.

There isn't any other company that comes close to how helpful they are.

Always always buy logitech products without fail.

Brilliant company.
 
I'm still waiting for them to replace a faulty MX518, they haven't shipped a new one to me yet, this has been going since the begining of july.

Apparently i need a paper receipt, which i don't have as purchased here online at overclockers, i just kept the email, because as far as i'm concerned that is good enough.

If i have anything to do with it

Jakub J
Logitech Europe S.A.
Customer Care - Europe, Middle East and Africa

is looking to get fired.
 
HNR1 said:
I'm still waiting for them to replace a faulty MX518, they haven't shipped a new one to me yet, this has been going since the begining of july.

Apparently i need a paper receipt, which i don't have as purchased here online at overclockers, i just kept the email, because as far as i'm concerned that is good enough.

If i have anything to do with it

Jakub J
Logitech Europe S.A.
Customer Care - Europe, Middle East and Africa

is looking to get fired.
Click to expand...

call them up :p
I didn't even have a receipt for any of the things - they still replaced them :D
 
HNR1 said:
I'm still waiting for them to replace a faulty MX518, they haven't shipped a new one to me yet, this has been going since the beginning of july.

Apparently i need a paper receipt, which i don't have as purchased here online at overclockers, i just kept the email, because as far as I'm concerned that is good enough.

If i have anything to do with it

Jakub J
Logitech Europe S.A.
Customer Care - Europe, Middle East and Africa

is looking to get fired.
Click to expand...

So you gave them serial number etc and they haven't replaced it??

Strange as i thought from the serial number they could tell where and when it was purchased.

Also if its under guarantee why not get onto where you purchased it from, they should be able to help you out.
 
For me my options were, photo evidence with the support log number written next to the device, invoice (mine was an email) and serial which I provided all 3 :D
 
I used to have a MX1000 which I bought as part of a system from Mesh (am I allowed to say that?) but anyway after a year one of the buttons went. Mesh were absolutely rubbish with thier customer support but Logitech replaced the mouse for me for nothing. All I had to do was send them a photo of the old one broken beyond repair and I can tell you that sucker was tough!

b4ygk4.jpg
 
Cleeecooo said:
How the **** did you do that? :eek:
Click to expand...

Read his post again.

As for Logitech support they are awesome. My G15 keyboard was well outside of the warranty but I emailed them to ask their advice on a problem I had with it. Even though it was out of warranty they gave me a 50% off voucher/code to buy myself a new keyboard.
 
HNR1 i have the same problem as you with them my item was a gift from someone and thay no longer have the invoice i gave them all the number's + pic's but it's not good enuff for them to deal with it :(
 
Madness. I never had a problem with their support. All I had to do was send them the USB connector off the end of my G15. A shiny new mouse winged its way to me! Ive had this for so long, the finish has worn away in places!
 
I have NEVER had to produce a paper receipt and/or invoice to them and each time they've replaced the faulty item with no fuss.
 
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