Monzo/Starling Banking/Revolut

Stu999 · 2025-01-21T16:34:55+0000

mejinks said:
Monzo refuse to tell them. The other problem is that they then apply a CIFAS marker on the account so people affected havent been able to get another account anywhere else.

The only reason the bank would refuse to tell the customers and the customers end up with a CIFAS marker is that the customer is suspected of money laundering.

robj20 · 2025-01-21T16:44:18+0000

Jesus I might just go to putting cash under the mattress. All the banks seem to have issues.

ChrisD. · 2025-01-21T18:34:26+0000

Monzo were fine for me for the most part, the frustrating thing was when I tried moving large amounts of money and they'd either block it or want it pre-approving. There wasn't any clear way to ring someone, it was done via the app. I closed the account and have move to RBS Premier. The app isn't as good as Monzo but it is still excellent, but the main thing is that it's nice to know I can talk to someone when I need to, and the few times I have moved money around there's been no issue and I haven't had to apply to do so.

UberTiger · 2025-01-21T18:47:27+0000

I've been locked out of the HSBC app since Sunday and can't log in on a desktop as you need to generate a code from the app.

The SMS 2FA code simply wouldn't arrive on my phone (even though it arrived for telephone banking)

Now I'm locked out for a week until they can post me a code, it's not like I could urgently do with getting my statements to do my freakin' taxes!!

Seriously thinking about switching to Starling or Monzo or similar after this palarva.

ChrisD. · 2025-01-21T18:52:11+0000

Can’t you just go to a branch?

t2na · 2025-01-21T18:54:21+0000

ChrisD. said:
Can’t you just go to a branch?

And have leave the house and interact with society? Are you mental?

Stu999 · 2025-01-21T19:22:12+0000

UberTiger said:
I've been locked out of the HSBC app since Sunday and can't log in on a desktop as you need to generate a code from the app.

The SMS 2FA code simply wouldn't arrive on my phone (even though it arrived for telephone banking)

I have the same issue actually, thought it was just me as I had to reset my phone.

robj20 · 2025-01-21T19:25:02+0000

Any issues with Chase or are they a better option to Monzo?

ChrisD. · 2025-01-21T19:31:53+0000

robj20 said:
Any issues with Chase or are they a better option to Monzo?

No issues using Chase. They’re backed by a massive bank.

Reuben klang · 2025-01-21T20:16:59+0000

Reuben klang said:
I’ve applied for it there. Basically identical situation to yourself.

Still in review 12h later. I’m guessing that means I won’t get it.

Vanquish-Storm · 2025-01-21T22:40:04+0000

ChrisD. said:
Can’t you just go to a branch?

What’s a branch?

UberTiger · 2025-01-22T01:15:16+0000

ChrisD. said:
Can’t you just go to a branch?

lol, I did, and they were a bit stumped.

I had to travel into central London as there’s no branches near me anymore too as my local one closed.

They were able to print my current account statements, so I’ve got those for income, but apparently the credit card is a different system and I have to call them, so no way of getting my expenses yet :rolleyes:

They tried changing my telephone number, but when you do that, sometimes it works, sometimes it doesn’t apparently. And if it doesn’t you get locked out of the app even harder with no ability to request a sms code, they have to post one to you.

So now I think I have to wait a week for that to arrive, not even sure if they’ve posted one, I just know now all the app does is tell me I have to wait an undisclosed amount of time before I can log in again!