The only reason the bank would refuse to tell the customers and the customers end up with a CIFAS marker is that the customer is suspected of money laundering.
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Monzo/Starling Banking/Revolut
- Thread starter Junglist
- Start date
The only reason the bank would refuse to tell the customers and the customers end up with a CIFAS marker is that the customer is suspected of money laundering.
Monzo were fine for me for the most part, the frustrating thing was when I tried moving large amounts of money and they'd either block it or want it pre-approving. There wasn't any clear way to ring someone, it was done via the app. I closed the account and have move to RBS Premier. The app isn't as good as Monzo but it is still excellent, but the main thing is that it's nice to know I can talk to someone when I need to, and the few times I have moved money around there's been no issue and I haven't had to apply to do so.
I've been locked out of the HSBC app since Sunday and can't log in on a desktop as you need to generate a code from the app.
The SMS 2FA code simply wouldn't arrive on my phone (even though it arrived for telephone banking)
Now I'm locked out for a week until they can post me a code, it's not like I could urgently do with getting my statements to do my freakin' taxes!!
Seriously thinking about switching to Starling or Monzo or similar after this palarva.
The SMS 2FA code simply wouldn't arrive on my phone (even though it arrived for telephone banking)
Now I'm locked out for a week until they can post me a code, it's not like I could urgently do with getting my statements to do my freakin' taxes!!
Seriously thinking about switching to Starling or Monzo or similar after this palarva.
And have leave the house and interact with society? Are you mental?
I have the same issue actually, thought it was just me as I had to reset my phone.
No issues using Chase. They’re backed by a massive bank.
Soldato
- Joined
- 21 Sep 2020
- Posts
- 4,472
Still in review 12h later. I’m guessing that means I won’t get it.
Soldato
- Joined
- 22 Apr 2009
- Posts
- 3,754
- Location
- North-West
What’s a branch?
lol, I did, and they were a bit stumped.
I had to travel into central London as there’s no branches near me anymore too as my local one closed.
They were able to print my current account statements, so I’ve got those for income, but apparently the credit card is a different system and I have to call them, so no way of getting my expenses yet
They tried changing my telephone number, but when you do that, sometimes it works, sometimes it doesn’t apparently. And if it doesn’t you get locked out of the app even harder with no ability to request a sms code, they have to post one to you.
So now I think I have to wait a week for that to arrive, not even sure if they’ve posted one, I just know now all the app does is tell me I have to wait an undisclosed amount of time before I can log in again!
Haha I saw that, I left Algbra a 1 star review on Trustpilot too but I've had word from TP that Algbra are disputing me being a genuine customer and asking for more details.From Trust Pilot .. I mean, if you are going to tell tales on the internet, at least make it believable
Haha I saw that, I left Algbra a 1 star review on Trustpilot too but I've had word from TP that Algbra are disputing me being a genuine customer and asking for more details.
I had that from a Trust Pilot review from Bulk.com
Bulk also deleted my review from their own website, where it's obvious I'm a customer because my account bought the product. Scammy AF.
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Soldato
- Joined
- 8 Dec 2002
- Posts
- 20,797
- Location
- North Yorkshire
Seems to be common practice, Travelup did the same thing to hundreds of reviews based on their rubbish customer service during COVID
Jesus, just got off the phone with HSBC. Said it will take 9 working days to get paper statements posted out.
Can't email them even though I've had the same email address and an account with them for decades.
The branch can't access the card statements to print them out.
Also turns out the lady in the branch completely deleted my number, so they added it back again and now I have to wait another 7 days to access the app.
Guess I'm **** out of luck until the app starts working again.
What a load of *****.
Can't email them even though I've had the same email address and an account with them for decades.
The branch can't access the card statements to print them out.
Also turns out the lady in the branch completely deleted my number, so they added it back again and now I have to wait another 7 days to access the app.
Guess I'm **** out of luck until the app starts working again.
What a load of *****.
There have been more than a few posts there about people using their personal accounts for benefits payments and their account being terminated without warning. All people who post eventually find out that a cifas marker has been placed even if they get a notice advising them that Monzo are closing their account. One poster said they were a new Monzo user and sold a guitar for £200 and Monzo terminated the account. Theyve been complaining to Monzo since November with no end in sight. They have now complained to the financial ombudsman who seem to be the only ones bringing Monzo to heel.
Caporegime
- Joined
- 24 Oct 2012
- Posts
- 25,882
- Location
- Godalming
And this is exactly why I avoid these companies as much as possible. The sheer incompetence and unhelpfulness is unacceptable imo.