Monzo/Starling Banking/Revolut

LiE said:
I'm not sure many competitors do interest on current account balance, I've heard Monzo don't.

The easiest thing to do is open a savings account with a different bank, with the best rates. My savings sit in a T212 cash ISA. Until I've maxed out the £20k there, I don't have a need for another account.
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You are right, Kroo is the only one I can find that offers interest in your current balance
 
Reuben klang said:
They’re all going that way now i’m afraid.

Chase have stopped the interest on current accounts and cut the rates. The bonus 1% is stopping next month as well.
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Hold on what's this?
The only reason I use Chase is for the 1% cashback.
Signeduup on April 2022, when is the 1% going away? I've gotten no comms about it at all. Used it happily with no issues since then as main bank but if the 1% disappears will have to find something else.
 
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MatsyLR said:
Hold on what's this?
The only reason I use Chase is for the 1% cashback.
Signeduup on April 2022, when is the 1% going away? I've gotten no comms about it at all. Used it happily with no issues since then as main bank but if the 1% disappears will have to find something else.
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I think he means the 1% boost on the savings account. No sign of the cashback going anywhere.
 
Tephnos said:
Starling are rejecting everyone randomly for things because of the big FCA fine they got a while back for not having proper security in place to stop business fraud that was rampant during COVID.

They went overboard atm and barely accept new applications for stuff. My easy saver got accepted within minutes.
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They just flat out refuse to tell me why I got rejected. There is absolutely no reason on my part. I'll apply again in January, of it's unsuccessful I'll be moving banks most likely Chase at the minute.
 
robj20 said:
So Starling are stopping the interest paid on current accounts in February so I applied for the Easy Saver got rejected and they won't say why. There is no reason from my end.
Looking online they seem to be rejecting everyone that would actually make use of the saver and accepting people that won't.

So who's the best alternative to Starling? I like the way you can use saving spaces and interest on current account money is handy or an easy saver type account, plus the way it shows transactions.
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I've been banking with Starling as my main current account since 2017 and they still haven't given me the option to open one of these new saver accounts. I usually keep a few K rolling in my Starling current account earning the 3.25% too. Looks like I'll be stopping doing this.
 
Is the Starling easy saver only on individual accounts? Or is it for joint accounts too?

I can see the option to apply for a new saver on my personal but not on our joint.
 
Nope not allowing me yet :(

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I received an email this afternoon from Chase, stating their saving AER will track 1.5% below the BoE base rate from 19th Feb 2025 (it's currently 1.25%).

Sigh... savers just getting shafted and shafted. I pretty much just use Chase for the 1% cashback.
 
mid_gen said:
I dealt with a dispute and chargeback through Starling recently. Did it through the app, all done and dusted within a week, money back in my account, very clear communication the whole time.
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I had a similar result in a dispute with Dell last year: I'd bought two screens, one in error (didn't think the first transaction went through), which I requested to return immediately, the second I rejected due to several dead pixels.

The second screen was replaced with another, but they didn't issue a return label for the faulty one.

The first screen was returned, but they wouldn't issue a refund (Dell Support kept conflating the two orders, thinking the new replacement meant I didn't need a refund).

Absolute mess of a situation - from Dell's point of view, I'd had three screens but only paid for two and their system somehow didn't process that I'd returned one and was still waiting for another return label for the faulty screen.

I eventually got Starling involved to start a Chargeback: I carefully laid out the situation in great detail, with order & serial numbers, dates, return reference numbers, and quoting Dell's (awful) communication (was helpful to type this up in Word separately, before copy & pasting into the Starling chat section).

Starling Customer Support Agent understood the issue thanks to the detailed message and tried to liaise with Dell to return the faulty screen and confirm they'd received the original, but they experienced the same issue I did with Dell's Support team - conflating orders and stubbornly refusing to acknowledge they still hadn't issued a return label for the second order, nor processed the return of the first...

Starling eventually issued the Chargeback, three weeks before I finally got a response from Dell, confirming they'd received the original screen and had issued a refund for both orders. They also gave me a return label for the screen with dead pixels, which I used to send it back.

Despite trying again to get their Customer Service agents to understand they'd messed up *again* I ended up with a screen plus refunds for all three AND the Chargeback.

I spoke to Starling in complete frustration at the situation, who could only advise I wait and see if Dell disputed the Chargeback - but they ignored it completely.

I've put the money to one side (literally in a pot called "Dell's **** Up"), in case they eventually realise their error and ask for it back, but Starling have confirmed in writing that I (and Starling themselves) have communicated clearly Dell's complete failure to understand a relatively straightforward situation and that there's nothing more we can do.

I only wish I'd bought the Alienware OLED - had I known this would happen! :rolleyes:
 
Lol of course Kroo is a proper bank has been for more than a year. Also had some of the highest interest rates on a current account.

Earlier this year though they stopped a lot of promotional activity, and there was a sudden exodus of staff (a lot of staff). Not sure what that was about.
 
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