Associate
- Joined
- 25 Nov 2006
- Posts
- 377
Nope, not heard anything yet. Lets hope they don't try and fob us all off.We're getting towards the 12 week mark, depending when you submitted so has anyone seen or heard anythign regarding the cashback?
Nope, not heard anything yet. Lets hope they don't try and fob us all off.We're getting towards the 12 week mark, depending when you submitted so has anyone seen or heard anythign regarding the cashback?
I chased them up yesterday and got this reply today in my email:
"After checked with our agency, the invoice you send through is just an order not complete invoice(including buying price,VAT…). So that’s the reason your claim is not qualified.
Sorry for that."
This is despite sending them the required cashback form, my OcUK invoice and my box serial number cut out....
Which email did you send your message to? I would also like to check up on the progress of my claim. Thanks.I chased them up yesterday and got this reply today in my email:
"After checked with our agency, the invoice you send through is just an order not complete invoice(including buying price,VAT…). So that’s the reason your claim is not qualified.
Sorry for that."
This is despite sending them the required cashback form, my OcUK invoice and my box serial number cut out....
Which email did you send your message to? I would also like to check up on the progress of my claim. Thanks.
Which email did you send your message to? I would also like to check up on the progress of my claim. Thanks.
I just called them on number from claim form (+44 020 3608 5252) and they confirmed that I'm "on the list to receive cashback, expect it within the next two weeks"
Do you know who you spoke to on the phone?
The two people I've spoken to so far have been pretty useless and I don't think they know phonetics when trying to spell my name to them. Just wondering if maybe you got through to someone more helpful?
Yep gone through those steps both times starting to doubt myself now but I'm pretty sure I sent the invoice not the delivery note.
I have it all scanned at home so will double check tonight.
Just for full disclosure I purchased mine from a competitor not OCuk. I also sent them the completed form by mail and email plus included a photo of the filled in form & cut-out piece of box together incase they lost it.