MSI UK Details its Sandy Bridge Exchange Program

bee · 29 Mar 2011 at 17:28

yeah mine arrived today too, excellent timing as i'm off tomorrow so a quick rebuild is in order. any info on how long the collection and refunds take? just could do with it back by the 14th as mot and car insurance are due

Pizzaboy2003 · 29 Mar 2011 at 21:45

Mine dropped off this morning, should have been yesterday but hey city-link ones again fail to deliver. Spend 30min swapping boards out and typing away on new board. Now i just need the old one picked up so i can get my money back!!! Scott email coming your way.
Again thanks for a super service very happy!!!

gooseuk · 29 Mar 2011 at 23:26

All swapped over. Working fine no issues at all.

bee · 30 Mar 2011 at 22:44

just swapped mine and its all good, not got a collection date yet but what have people been sending back? just the mobo in the original box? or all the extras too?

Snapshot · 31 Mar 2011 at 07:26

You send back the same as you received. I would have thought that was obvious.

perox · 31 Mar 2011 at 12:04

Do we need to contact MSI about the collection for our old board or will they contact us? Had my B3 for a week now, thought they would have been in contact by now.

Bradmax57 · 31 Mar 2011 at 12:15

perox said:
Do we need to contact MSI about the collection for our old board or will they contact us? Had my B3 for a week now, thought they would have been in contact by now.

might be worthwhile contacting them, i did and it got collected the following day and refunded the next

perox · 31 Mar 2011 at 12:25

Bradmax57 said:
might be worthwhile contacting them, i did and it got collected the following day and refunded the next

Going to email them now, cheers.

ScottiB · 31 Mar 2011 at 14:15

if you already have your advanced replacement B3 and want to speed up collection you can email [email protected] with your name, collection address and a time slot Mon-Fri, morning or afternoon.

please give at least one full working day notice, so don't email this evening asking for collection tomorrow morning

kmufc77 · 31 Mar 2011 at 14:25

Just reading this proves how much better MSI are compared to ASUS ,ive yet to hear from them as many others havent no doubt.

MSI proving they care about there CS

This SB exchange program from ASUS has seriously made me think whether to buy any of there products in the future,there RMA service is also shocking i may add.

I Still have my B3 MSI GD65 board to install as well but i might just leave it now until i get contacted by ASUS.

bee · 31 Mar 2011 at 17:55

ScottiB said:
if you already have your advanced replacement B3 and want to speed up collection you can email [email protected] with your name, collection address and a time slot Mon-Fri, morning or afternoon.

please give at least one full working day notice, so don't email this evening asking for collection tomorrow morning

nice, just emailed. i didn't put it in the email scot but please pass on how impressed i am with the service msi are providing in this matter

Snapshot · 31 Mar 2011 at 18:57

I'm still waiting to get the payment details.

Andromeda1983 · 31 Mar 2011 at 21:37

I put in my motherboard for replacement today Scottib, under advanced replacement of my P67A-C45. I didnt realise you need a verified paypal and my current one is un-verified although I can pay the fee when it turns up. Will MSI refund the payment to the paypal account or to the bank account tied to the paypal account? If this is possible, how much would it be for the upgrade to the GD65 which you seem to have in stock?

thunderflash · 1 Apr 2011 at 13:40

Scottib when do you expect to be starting the next lot of standard replacements? I am going away soon for a couple of months.

Moron · 3 Apr 2011 at 09:12

Snapshot said:
I'm still waiting to get the payment details.

Same. been couple weeks since registering now.

antipesto93 · 3 Apr 2011 at 09:55

Just paid £160 for the advanced replacement via paypal a few days back

Now what lol...Do i wait for MSI to contact me about a delivery/collection date?

Pizzaboy2003 · 3 Apr 2011 at 11:30

antipesto93 said:
Just paid £160 for the advanced replacement via paypal a few days back

Now what lol...Do i wait for MSI to contact me about a delivery/collection date?

I paid on a wednesday night had my new replacement Friday? (Monday) due to city link!!! :mad:

. Emailed Scott on the wednesday to get the return picked up witch happen Thursday. They received it friday and within 30Min off them receiving it the refund was actioned..

Top service all day long

BeanBandit · 4 Apr 2011 at 17:32

ScottiB said:
b) P67 and H67 motherboards: End users are eligible for a replacement with the new B3 stepping of the Intel 6 series motherboard, which solves the current SATA2 port issues up its availability. For the short term, end users may connect storage devices to the safe white SATA3 ports on current 6 Series Motherboards for more detailed instructions please click here.

P67A-GD65

Strange issue i've been having. Have all my drives including DVD on the SATA3 ports. Last week got a new CD and could not rip it at all. iTunes would "not respond" try with EAC and get the same thing. Today i decided to swap the port to one of the "effected" ports. Ripped a CD in no time at all, no issues in Windows Explorer either.

Question is, is this the same issue that these boards are being recalled for, or just me being unlucky?

Either way i hope to hear from MSI soon so i can get this swapped out and get a B3 sharpish.

dave_beast · 4 Apr 2011 at 19:08

Got my email this morning for my GD55 standard replacement, courier collecting Wednesday. Great service MSI

zom247 · 5 Apr 2011 at 12:19

ScottiB,

I only registered my board for advanced replacement on the 28 March. Any idea when I'm likely to get the paypal email request? It's for the GD65 board.

Thanks.

MSI UK Details its Sandy Bridge Exchange Program

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