Since November.
My EK blocks nickel flaking off.
- Thread starter Martini1991
- Start date
Since November.
in all fairness, if a suitable replacement is not available then you should be able to get a refund. but it depends entirely on the retailers T&Cs.
Martini. if you want, you can email me with a brief rundown of what has happened and I can see if there is anything I can do to assist you
Martini. if you want, you can email me with a brief rundown of what has happened and I can see if there is anything I can do to assist you
in all fairness, if a suitable replacement is not available then you should be able to get a refund. but it depends entirely on the retailers T&Cs.
Martini. if you want, you can email me with a brief rundown of what has happened and I can see if there is anything I can do to assist you
I'll E-mail you now, cheers.
Soldato
So this is my block bought just about year ago (30 sep 2010).
It doesn't look like "Flaking" but rather washing off kind of thing!
It doesn't look like "Flaking" but rather washing off kind of thing!
No, that's the issue alright.
Jesus...
Jesus...
Hmm i was just to about to buy one of the new EK kits from OC
http://www.overclockers.co.uk/showproduct.php?prodid=WC-117-EK
http://www.overclockers.co.uk/showproduct.php?prodid=WC-098-EK
Has this issue gone away or still relevent on the new kits ?
http://www.overclockers.co.uk/showproduct.php?prodid=WC-117-EK
http://www.overclockers.co.uk/showproduct.php?prodid=WC-098-EK
Has this issue gone away or still relevent on the new kits ?
Another problem arises, even if I was to accept the Heatkillers off the E-tailor in question. They only have 1 in stock. 
They are EN, which is the new process, which *should* be fine, the GTX 580 block however isn't EN?
They are EN, which is the new process, which *should* be fine, the GTX 580 block however isn't EN?
Soldato
not a good watercooling experience for you martini is it?
Be honest, did the thought of going back to Air cooling ever cross your mind?
Be honest, did the thought of going back to Air cooling ever cross your mind?
not a good watercooling experience for you martini is it?
Be honest, did the thought of going back to Air cooling ever cross your mind?
It's made me want to change E-tailor lol.
I'm not a fan of air cooling lol.
My 2500k has a 120.3 Thermochill PA to itself
That EK kit from OCUK is EN, and well worth the price, EK stuff is actually good, it's just a shame they've left a sour taste in my mouth.
Hope you don't mind Rich, but I just sent you an E-mail regarding what I've just had replied back to me.
Go for this ;
http://www.overclockers.co.uk/showproduct.php?prodid=WC-068-XS&groupid=962&catid=1520&subcat=
It doesn't suffer from the EK none EN problems.
Go for this ;
http://www.overclockers.co.uk/showproduct.php?prodid=WC-068-XS&groupid=962&catid=1520&subcat=
It doesn't suffer from the EK none EN problems.
I just quoted SOGA for my right of partial refund, lets see what they do.
After seeing Avathar77's block which is an almost identical age to mine I am now in two minds whether I should strip down to check mine. On the one hand, looking at that pic the flaking can't be doing anything detrimental to performance, and since you can never see it with the top on it's kind of irrelevant to the operation of a loop. However, I can see this being an issue if the second hand value of the block is affected as even though I am sure the performance is not affected you average joe will always want a pristine block and will downmark one with *any* flaking accordingly. I was staying out of this uptil now as I assumed this issue only started in the first months of this year, not last year when I bought mine 
, and I seriously do not want the extra phaff of stripping down and messing about with RMA's.
Bugger it, I realised I havn't even got round to selling my old Dtek fusion V2 yet, I'm obviously not that bothered about second hand value, so on refelction I'm not bothering stripping down until it needs it, unless further photos actually show these things disintergrating.
, and I seriously do not want the extra phaff of stripping down and messing about with RMA's.Bugger it, I realised I havn't even got round to selling my old Dtek fusion V2 yet, I'm obviously not that bothered about second hand value, so on refelction I'm not bothering stripping down until it needs it, unless further photos actually show these things disintergrating.
Soldato
Well Iam filling up the RMA form now!
Still cant decide if I ask for coper block or Nickel one. If it is Nickel I may have this problem again unless it is the EN.
I am not overly sadden about it because I have a spare Koolance CPU 370 block(also Nickel)
Still cant decide if I ask for coper block or Nickel one. If it is Nickel I may have this problem again unless it is the EN.
I am not overly sadden about it because I have a spare Koolance CPU 370 block(also Nickel)
I think I've got them ;
Also, futhermore ;
Under Requesting a refund
If a customer wishes to reject or not accept faulty goods, you are entitled to ask the customer to prove the goods were faulty when they bought them from you. If they are able to do this, they are entitled to a full refund.
You\'ve already stated ; " I took a look at these myself today, both to me just look like they havent been plated correctly from the off-set which seems to have caused this issue".
Ergo, not fit for purpose.
Also, futhermore ;
Under Requesting a refund
If a customer wishes to reject or not accept faulty goods, you are entitled to ask the customer to prove the goods were faulty when they bought them from you. If they are able to do this, they are entitled to a full refund.
You\'ve already stated ; " I took a look at these myself today, both to me just look like they havent been plated correctly from the off-set which seems to have caused this issue".
Ergo, not fit for purpose.
Today I got ;
Good morning,
Martin, we have tried to be as reasonable and as helpful as we can for you - This product was not purchased from our company, yet we have chosen to help you RMA this with EK Waterblocks, since we have received the waterblocks from you we have had nothing but "i want a refund" from you which we have previously said is not an option due to this not being a sale from our company. The refund which you received from "X Etailor" has nothing to do with the goods you have sent to us, the situation is completely different since they are the same trading entity that you purchased the goods from.
If this really is the direction you want to proceed with this return, please bear with us as we will need to send all this information to a legal team to look at. This will greatly increase the turn around time, you could well be looking at over 6 month wait before anything is processed.
Alternatively an email from EK came through yesterday afternoon, we are able to send these blocks back for replacement Acetal/Nickel versions - so we are now in a situation where we can send you or indeed as the case may be order in for you the replacement blocks which you originally wanted ?
Please advise which it is you would like to do as we would like to process this as quickly as you would like us to.
Good morning,
Martin, we have tried to be as reasonable and as helpful as we can for you - This product was not purchased from our company, yet we have chosen to help you RMA this with EK Waterblocks, since we have received the waterblocks from you we have had nothing but "i want a refund" from you which we have previously said is not an option due to this not being a sale from our company. The refund which you received from "X Etailor" has nothing to do with the goods you have sent to us, the situation is completely different since they are the same trading entity that you purchased the goods from.
If this really is the direction you want to proceed with this return, please bear with us as we will need to send all this information to a legal team to look at. This will greatly increase the turn around time, you could well be looking at over 6 month wait before anything is processed.
Alternatively an email from EK came through yesterday afternoon, we are able to send these blocks back for replacement Acetal/Nickel versions - so we are now in a situation where we can send you or indeed as the case may be order in for you the replacement blocks which you originally wanted ?
Please advise which it is you would like to do as we would like to process this as quickly as you would like us to.
Associate
fixed fee appointment with a solicitor, followed by one letter from them, and also make sure it's forwarded to both parties, and to trading standards .... then see what happens.
I am also slightly lost by the "This product was not purchased from our company" bit, i must have missed something somewhere.
Either way they are hoping for the "i've had enough do whatever you want" reply, in other words whatever costs them nothing, and honours none of the initial fit for purcahse sale
well i havea reply for them..... under no circumstances will i be dealing with them... that was watercoolinguk.com right ?
I am also slightly lost by the "This product was not purchased from our company" bit, i must have missed something somewhere.
Either way they are hoping for the "i've had enough do whatever you want" reply, in other words whatever costs them nothing, and honours none of the initial fit for purcahse sale
well i havea reply for them..... under no circumstances will i be dealing with them... that was watercoolinguk.com right ?
just had a talk with my boss about what happened here. Well he says you cant win here. If you use distilled water then you cant avoid lime scale, and if you use deionised water then it will attack the nickel metal on the coolers. So knowing this it would be better to have lime scale rather then destruction