My EK blocks nickel flaking off.

Martini1991 · 23 Aug 2011 at 12:29

Gunslinger said:
fixed fee appointment with a solicitor, followed by one letter from them, and also make sure it's forwarded to both parties, and to trading standards .... then see what happens.

I am also slightly lost by the "This product was not purchased from our company" bit, i must have missed something somewhere.

Either way they are hoping for the "i've had enough do whatever you want" reply, in other words whatever costs them nothing, and honours none of the initial fit for purcahse sale

well i havea reply for them..... under no circumstances will i be dealing with them... that was watercoolinguk.com right ?

Yes

Gunslinger · 23 Aug 2011 at 14:02

thank you, big note made in my bookmarks folder for water cooling links (i actually have text files linked in my bookmarks sections for stuff like this, and other notes)

Robdata said:
just had a talk with my boss about what happened here. Well he says you cant win here. If you use distilled water then you cant avoid lime scale, and if you use deionised water then it will attack the nickel metal on the coolers. So knowing this it would be better to have lime scale rather then destruction

Interesting, cheers

Martini1991 · 24 Aug 2011 at 11:23

Success

, managed to get blocks that were more expensive than my 6870 blocks.

Martini1991 · 24 Aug 2011 at 23:16

Make that unsuccessful, they want to charge me the extra for the GTX 470 blocks.

Martini1991 · 25 Aug 2011 at 11:12

Morning Martin,

I've just spoken to Rob, everything is confirmed for you to have the 2x 580 Plexi blocks.. So this is what we'll do for you.

The small amount over the block value of your original order will be written off, and we will ship you 2x EK 580 GTX Plexi waterblocks.

Hope this helps

Kind Regards

...

Finally.

mmj_uk · 25 Aug 2011 at 11:42

Probably got fed up with you in the end.

If they are no longer the same trading company I think you've got a very good result there, probably down to your persistence more than anything.

It takes the wee wee a bit that you can afford 2xGTX580 but are too tight to pay the £30 or so difference tbh.

Martini1991 · 25 Aug 2011 at 11:47

mmj_uk said:
Probably got fed up with you in the end.

If they are no longer the same trading company I think you've got a very good result there, probably down to your persistence more than anything.

It takes the wee wee a bit that you can afford 2xGTX580 but are too tight to pay the £30 difference tbh.

?
I don't have two GTX580's, they're the only viable blocks I can get to sell that they actually have stock of.
Them "Not being the same company" is irrelevant, they showed a blatant disregard to my consumer rights.

EDIT : How did I do very good? I got blocks at the same value as the ones I bought.

mmj_uk · 25 Aug 2011 at 11:50

Martini1991 said:
Them "Not being the same company" is irrelevant, they showed a blatant disregard to my consumer rights.

Your consumer rights were with the old trading company.

Martini1991 · 25 Aug 2011 at 11:51

mmj_uk said:
Your consumer rights were with the old trading company.

You're quite wrong

.
They operate as the same company, for all extensive purposes, they are the same company.

I'd never even heard of them being bought out.

rjk · 25 Aug 2011 at 12:27

are they EN?

Martini1991 · 25 Aug 2011 at 12:30

rjkoneill said:
are they EN?

Copper - Plexi.

71.48 inc VAT each on their site.

elmuzzy66. · 25 Aug 2011 at 12:52

They released 5870 v2 en blocks now. Strange there's a demand for them or does the issue go further back?

rjk · 25 Aug 2011 at 13:06

Martini1991 said:
Copper - Plexi.

71.48 inc VAT each on their site.

maeks sense, good call on your part.

not the ideal solution but whatever.
you know where to get your WC gear now

elmuzzy66. said:
They released 5870 v2 en blocks now. Strange there's a demand for them or does the issue go further back?

yes there is. I get requests for older block stock all the time.

Martini1991 · 25 Aug 2011 at 13:08

It's a good thing you're starting to expand your range.
I need tubing though, as I've just bought that Xigamatek case from you ;
http://www.overclockers.co.uk/showproduct.php?prodid=CA-010-XG&groupid=701&catid=7&subcat=
, however you currently don't have any tubing in stock for 1/2"

.

Gunslinger · 25 Aug 2011 at 14:46

i will be looking for a block for an asus directcu 5850 .. .and that is the EK Asus 5870 v2 block, which comes in EN but, they dont know if they are going to order in any more, so i wrote back to them and said well i don''t know if i want your below par products

Martini1991 · 25 Aug 2011 at 14:49

Gunslinger said:
i will be looking for a block for an asus directcu 5850 .. .and that is the EK Asus 5870 v2 lock, which comes in EN but, they dont know if they are goingt o order in any more, so i wrote back to them and said well i don''t know if i want your below par products

Rofl.

rjk · 25 Aug 2011 at 15:45

Martini1991 said:
however you currently don't have any tubing in stock for 1/2" .

next few days

Avathar77 · 25 Aug 2011 at 23:36

Well I got my RMA approved by Gregor @ EK! And he wants me to ship it to Slovenia not the re-seller I bought it from! Should be around £10 for the postage and I hope they will pay it back.
But he have not sent me a RMA number! just asked me to print the email from him saying EK will replace my block, and to include it with the package.
I asked for a RMA number anyway

I don't want them to say "oh you didn't have a RMA number written on the package so we cant accept this"

rjk · 26 Aug 2011 at 09:55

be sure to get a ref number. if you need assistance contacting EK then let me know.

Eddy usually deals with RMA himself but he is on leave at the moment from what I understand.

Avathar77 · 26 Aug 2011 at 10:01

rjkoneill said:
be sure to get a ref number. if you need assistance contacting EK then let me know.

Eddy usually deals with RMA himself but he is on leave at the moment from what I understand.

Thanks rjk! Will do if it gets delayed.