Exactly this.
Disabled wife who falls a lot and absolutely refuses to use her chair indoors, it's not the first time she has fallen on or near the TV but it is the first time she has pulled it over.
My wife had a fall :-(
- Thread starter bru
- Start date
Exactly this.
Disabled wife who falls a lot and absolutely refuses to use her chair indoors, it's not the first time she has fallen on or near the TV but it is the first time she has pulled it over.
Caporegime
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Yeah your the exception to the rule.
For 99.9% of people they would be better off without insurance.
Like I said you could have bought a top of the range LG plasma for less than a grand brand new out of JL 6 months ago.
TV's drop in price huge amounts, just because you paid £2.5K all those years ago doesn't mean a comparable tv is now £2.5K today. Technology bombs in price.
Take a look at graphics cards. Spend £500 on a graphics card today. That same graphics card in 5 years time is worth £25.
For 99.9% of people they would be better off without insurance.
Like I said you could have bought a top of the range LG plasma for less than a grand brand new out of JL 6 months ago.
TV's drop in price huge amounts, just because you paid £2.5K all those years ago doesn't mean a comparable tv is now £2.5K today. Technology bombs in price.
Take a look at graphics cards. Spend £500 on a graphics card today. That same graphics card in 5 years time is worth £25.
Soldato
I would still be looking to add accidental damage to home insurance rather than paying individually for an item. Just renewed my home contents and accidental damage cover was £25 for the year.
UPDATE.
well I went into the store today and asked them to sort out a write off as it has now been 11 days since they took the TV away and the policy states 10 days maximum repair time. I now have to wait for them to sort out a suitable replacement value voucher.
well I went into the store today and asked them to sort out a write off as it has now been 11 days since they took the TV away and the policy states 10 days maximum repair time. I now have to wait for them to sort out a suitable replacement value voucher.
Caporegime
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after paying all that cash £3.5K you could have gotten yourself a 65" VT65B and paid for home insurance for like a decade no doubt.
what happens if they offer you a replacement 60" tv and you don't like it? is it a take it or leave it type situation or they give you a voucher and it's not enough to buy you a decent 60" tv?
i'd be interested in knowing how much they give you in terms of vouchers or what tv's they offer you, simply so I know whether this type of scheme is as big a rip off as I think it is.
what happens if they offer you a replacement 60" tv and you don't like it? is it a take it or leave it type situation or they give you a voucher and it's not enough to buy you a decent 60" tv?
i'd be interested in knowing how much they give you in terms of vouchers or what tv's they offer you, simply so I know whether this type of scheme is as big a rip off as I think it is.
Associate
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Excellent news, I suspected it would be the case. You should be given a voucher for at minimum a 60" TV with the same inputs and smart/3d options.
If you do take the WEH again, which I suspect you might as I would like to think you have had a good service. its now a 14 days turn around on all purchases, only one level instead of the club/prem levels.
If you need any advise on the WEH voucher send me a trust
Unbelievable, today I get a phone call from knowhow, saying that they can deliver my TV back to me on Wednesday. After some polite moaning down the phone from me, they say they have no record of the store phoning on Friday to ask for a write of request. Obviously some more polite moaning from me followed this, eventually they found the record of the call from the store and they are sorting out the write off request, just got to wait a couple of hours for it to be validated, then I can go into the sotre to find out how much the voucher is worth, which will probably entail some more polite moaning from me.
I almost said ok fine I will have my plasma back now that it has been fixed, but that would have meant that the terms of the policy didn't mean anything if I let them just ignore it.
Hopefully I will have a resolution to all this by this afternoon.
I almost said ok fine I will have my plasma back now that it has been fixed, but that would have meant that the terms of the policy didn't mean anything if I let them just ignore it.
Hopefully I will have a resolution to all this by this afternoon.
Caporegime
Fingers crossed! 
Got your eyes on a TV to replace it?
Got your eyes on a TV to replace it?Good luck - bear in mind they are likely to reduce the original value of the tv for the length of time you have owned it. (wear and tear, % reduction etc) it's pretty standard with any of these insurance policies
It's highly unlikely to be the full original value of tv for you. Your likely to have a fight on your hands over what they "value" the tv at, versus what you think you'll get for it.
It's highly unlikely to be the full original value of tv for you. Your likely to have a fight on your hands over what they "value" the tv at, versus what you think you'll get for it.
Associate
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*Sigh* If you had bothered to read the thread you would know what happens
Bru, hope you get sorted on this, bit annoyed that this is the outcome of it so far
Well finally a result, and what a result, but before the good news, this is how things played out.
Now I was told over the phone that the voucher would be validated within a couple of hours, so I went into the store to inquire about the voucher. Seeing the same sales chap I saw on the visit on Friday, explaining to him what had happened on the phone this morning he set about putting in the reference number for the voucher that I had been given over the phone. Of course it still hadn't been validated yet, some two and half hours after the phone call that morning. He told me that there were two choices, I could either go home and phone them, or he could try from instore now. He also Informed me that if I wasn't happy about the amount of the voucher then I would have to speak to them with my reasons why I thought the amount needed to be amended. I was thinking that is great except I would probably have to go home to do that, so I could have the website screen in front of me with all the specs of the different sets, why couldn't they just tell me the amount over the phone in the first place, cutting out another trip to the store.
Anyway after chatting for about 20 minutes in between him serving other customers, he tries the voucher code again, and bingo it has been validated.
He says to me with a straight face, " oh dear your not going to like this, they reckon a suitable replacement is the Samsung UE60H7000". Now this wasn't one of the model numbers that I had been looking at so I had no idea what it's price was, the assistant then smiled telling me the voucher was worth.....£2,299
I was and still am to some degree stocked and shunned, I was ready to argue with them to get the price up to around the £1,500 mark and then be prepared to pay and extra £1,000 to get the LG 65LA965W 65" 4K set. But in the end the same set has cost me £230 with express delivery for tomorrow.
The icing on the cake is that the new service agreement is only £8 a month, so that is half the price of the previous £15.99 a month.
ps. not forgetting that LG offer a free 8.3" LG pad tablet with each 4k or OLED purchase.
pps. and of course the cash for goals promotion, £10 for every goal England score or £5 for every goal Brazil score, not sure which way I'll go with that one yet.
Overall I'm a very happy camper.
Now I was told over the phone that the voucher would be validated within a couple of hours, so I went into the store to inquire about the voucher. Seeing the same sales chap I saw on the visit on Friday, explaining to him what had happened on the phone this morning he set about putting in the reference number for the voucher that I had been given over the phone. Of course it still hadn't been validated yet, some two and half hours after the phone call that morning. He told me that there were two choices, I could either go home and phone them, or he could try from instore now. He also Informed me that if I wasn't happy about the amount of the voucher then I would have to speak to them with my reasons why I thought the amount needed to be amended. I was thinking that is great except I would probably have to go home to do that, so I could have the website screen in front of me with all the specs of the different sets, why couldn't they just tell me the amount over the phone in the first place, cutting out another trip to the store.
Anyway after chatting for about 20 minutes in between him serving other customers, he tries the voucher code again, and bingo it has been validated.
He says to me with a straight face, " oh dear your not going to like this, they reckon a suitable replacement is the Samsung UE60H7000". Now this wasn't one of the model numbers that I had been looking at so I had no idea what it's price was, the assistant then smiled telling me the voucher was worth.....£2,299
I was and still am to some degree stocked and shunned, I was ready to argue with them to get the price up to around the £1,500 mark and then be prepared to pay and extra £1,000 to get the LG 65LA965W 65" 4K set. But in the end the same set has cost me £230 with express delivery for tomorrow.
The icing on the cake is that the new service agreement is only £8 a month, so that is half the price of the previous £15.99 a month.
ps. not forgetting that LG offer a free 8.3" LG pad tablet with each 4k or OLED purchase.
pps. and of course the cash for goals promotion, £10 for every goal England score or £5 for every goal Brazil score, not sure which way I'll go with that one yet.
Overall I'm a very happy camper.
Caporegime
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make sure your wife has another "fall" in 5 years time when 8K OLED's are out
If she only had one fall every 5 years I'd be a really happy camper
You posted this earlier, what is your opinion now ?
Associate
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Bru, makes me very happy you got that result, I did tell everyone on here you would be left with a smile 
Honestly has cheered me up as the store I work in has been a right arse over the past weekend.
Honestly has cheered me up as the store I work in has been a right arse over the past weekend.
Bru, makes me very happy you got that result, I did tell everyone on here you would be left with a smile
Honestly has cheered me up as the store I work in has been a right arse over the past weekend.
I really did expect to have to argue with the knowhow people but the end result is just superb, I know its been a faff but I've got a new TV coming tomorrow so I couldn't be happier.
Caporegime
Congrats Bru. I would be as chuffed as you are with the result.
I haven't looked up or heard of that Particular TV. Have you looked at the specs, is it a suitable replacement?
I would be as chuffed as you are with the result.I haven't looked up or heard of that Particular TV. Have you looked at the specs, is it a suitable replacement?
Caporegime
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Looks like you scored tbh, but I wonder if their new plan has been rejigged to stop stuff like that from happening. I mean what is to stop you from smashing your tv every few years?
I think someone made a mistake tbh, theres just no way you should have been offered that much in vouchers for a 5 year old tv.
I think someone made a mistake tbh, theres just no way you should have been offered that much in vouchers for a 5 year old tv.
Soldato
It's new for old, must be something in the spec that matches against the new Samsung.
Just admit you were wrong for once!
Just admit you were wrong for once!
They tend to repair them so people don't get new items or if they do usually they are not top end models so the person has paid more then tv's worth with the extra cover plan.
It was strange that they said it had been repaired and would be delivered back but then they offer a replacement.
He got that much because as stated they deemed Samsung UE60H7000 is it like for like model that they stock (they do not do large plasmas) I think the person didn't have a clue there is cheaper models he could have been offered that offer like for like but these guys are very simple minded and properly didn't understand his plasma was very old so looked at in simple way 60 - 60 4 hdmi - 4 hdmi and so on.
The company has still won from it he took the cover plan again (this set has 5 year warranty anyway included) and paid a bump up for higher model.
How's your new set so far bru? if your happy with it then you have done well out of it
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