New Site Feedback

Malevolence · 15 Dec 2015 at 18:22

One thing I don't like is that when you click the 'enlarge image' button on an item you get a blurry, pixellated image rather than a crisp larger image which shows more detail. Surely you're capable of sourcing higher res. images.

Glaucus · 15 Dec 2015 at 18:27

Shovinus said:
? Do you mean it ignores the address? If so ... yes.... thats deliberate so if you go on any link you get the best view for your device. There is not mobile and desktop links, you just switch to desktop if for some reason you don't like mobile view or w/e.

]

I mean, webwrosers send out a string of data(user agent string, is it's proper name), which tells you what the browser is etc, this is how it detects it's a mobile version of a browser. However in webrowsers you can select choose desktop sites, within settings. This then attaches a piece of info to that string. Now it's very simple to program the site to look for this extra part to the string and thus show the correct web site. So in my case it should show desktop version. If it wasn't for the lazy and poor programming skills of the developer.

And yes your mobile site is very poor, it's just all the others are very poor as well. Hence so many of us change the setting in the webrowser to request the desktop version. Not that your desktop version is any much better, with all the wasted space, repeated menus taking up real estate, massive adverts and general poor design.

Saundie · 15 Dec 2015 at 20:42

The search function is terrible; possibly the worst I've seen on a website in the past five years. Most sites let you enter a query such as "32GB DDR4", and then filter down into category, then sub-category, and apply filters such as ECC/Registered, Unbuffered, SODIMM etc. With the new site, the best you can do is filter down to "PC Components", and then you have scroll through motherboards, processors and bundles as well as memory modules. Searching for "32GB SODIMM" is even worse - the only result in "PC Components" is 32GB of desktop memory!

dunker · 15 Dec 2015 at 21:37

having windows7 display set to 150% and then using font size of 18 in firefox, the website looks very messy, lots of missing text and overlaying text.

Shovinus · 15 Dec 2015 at 21:54

Glaucus said:
I mean, webwrosers send out a string of data(user agent string, is it's proper name), which tells you what the browser is etc, this is how it detects it's a mobile version of a browser. However in webrowsers you can select choose desktop sites, within settings. This then attaches a piece of info to that string. Now it's very simple to program the site to look for this extra part to the string and thus show the correct web site. So in my case it should show desktop version. If it wasn't for the lazy and poor programming skills of the developer.

And yes your mobile site is very poor, it's just all the others are very poor as well. Hence so many of us change the setting in the webrowser to request the desktop version. Not that your desktop version is any much better, with all the wasted space, repeated menus taking up real estate, massive adverts and general poor design.

What browser are you using, I understand the user agent is being read to determine if it should supply the mobile or desktop version, thats correct, from your description you are using a desktop browser that's being detected as a mobile or tablet, so what browser.

Shovinus · 15 Dec 2015 at 21:55

Saundie said:
The search function is terrible; possibly the worst I've seen on a website in the past five years. Most sites let you enter a query such as "32GB DDR4", and then filter down into category, then sub-category, and apply filters such as ECC/Registered, Unbuffered, SODIMM etc. With the new site, the best you can do is filter down to "PC Components", and then you have scroll through motherboards, processors and bundles as well as memory modules. Searching for "32GB SODIMM" is even worse - the only result in "PC Components" is 32GB of desktop memory!

we have been using the same search provider for about 3 years, that didn't change.

Kenai · 15 Dec 2015 at 21:58

Shovinus said:
What browser are you using, I understand the user agent is being read to determine if it should supply the mobile or desktop version, thats correct, from your description you are using a desktop browser that's being detected as a mobile or tablet, so what browser.

he quite clearly (as it goes for Glaucus) said he's using mobile browsers but has them set to request desktop site because he doesn't like the mobile site.

Shovinus · 15 Dec 2015 at 22:56

From chrome on android with request desktop setting selected, showed bottom of page to show that it does not think I am mobile. This is why I want the browser and if possible version and os.

Glaucus · 15 Dec 2015 at 23:17

I'm actually getting the issue in 2 separate ways. Wp10 edge 25.10586.29.0 isn't acknowledging the request.

Then internet explorer 11.0.9600.18125, should be seen as a desktop in the first place but is viewed as a mobile browser on ocuk. A quick google suggests this issue.

IE 11 sends a User-Agent string designed to look a lot more like Firefox/Chrome/Safari, so that web sites stop serving it content designed for IE6 that doesn't work properly now that IE implements many more of the W3C standards. They've put 'like Gecko' into the string - a lot of websites use this to detect one of the other browsers. It's quite likely that badly-coded websites or web front-ends are doing the same thing that caused all the problems in the early 2000s when IE6 basically had no competition: using the User-Agent string to decide what content to send to the browser. At a guess, some piece of the User-Agent string is making the server code think that you're using an iPhone.

Sites and web applications should instead be using feature tests to decide whether to use a feature, and not assuming that the presence of any one feature implies the presence of another.

Saundie · 16 Dec 2015 at 18:00

Shovinus said:
we have been using the same search provider for about 3 years, that didn't change.

So if it ain't broke, fix it (i.e. the graphic design of the site), but if it is broke... don't fix it?

sanaxe1 · 18 Dec 2015 at 10:13

I get this problem a lot with the menu but only on the home page it works fine on any other page.

dessimpson · 18 Dec 2015 at 19:35

I bought some GPU's earlier in the year and they came with download codes for games.
I've not downloaded them yet but the links no longer work. Is there a time limit or is it to do with the new site?

Malevolence · 18 Dec 2015 at 19:38

sanaxe1 said:
I get this problem a lot with the menu but only on the home page it works fine on any other page.

Yeah, I've had that happen on more than a few occasions too. On Firefox here, not Chrome.

rIcK · 18 Dec 2015 at 20:10

I honestly never thought much of the old site to be honest. But one impression I get from hitting your new page is button overload for stuff I honestly don't care about.

Why do I come to your page?

To purchase products

How do I browse?

Hit a category and go to the cheapest of that usually,** Do not mention competitors ** is a good example of being able to find what I want easily:

*Please rename your image. **

However the **** website is truly horrific with all the front page garbage and side page adverts makes my eyes hurt. Yours unfortunately takes this one step further....

Your website is very confusing and you have far too much going on, I have shaded out the bits I really do not care about.
The other issue is there is duplication all over the place, I have highlighted this in yellow. But there is more hidden behind the shading such as the system configuration.

ianh · 18 Dec 2015 at 23:29

ianh said:
Bundles Issue - There are several Bundles missing from the "Components - Upgrade Bundles" section which are only viewable via the "Components - Processor" pages instead

Reported 5 days ago, nothing done, why bother

cadmunkey · 21 Dec 2015 at 23:50

Fallen out with the new site today. Browsed for about half hour and added around 8 things to my basket. Payment failed (not sure why) but instead of letting me try again it threw me back to the homepage where my basket was then empty. Didn't have time before I left to redo it, bit of a pain because now two of the items are out of stock.

Spuddy · 22 Dec 2015 at 01:35

cadmunkey said:
Fallen out with the new site today. Browsed for about half hour and added around 8 things to my basket. Payment failed (not sure why) but instead of letting me try again it threw me back to the homepage where my basket was then empty. Didn't have time before I left to redo it, bit of a pain because now two of the items are out of stock.

Thats very annoying I agree!

You'll have to buy from somewhere else now and maybe OCUK will think about fixing their crappy site.

FoxEye · 22 Dec 2015 at 03:23

The layout of the new site is pap, but this won't be changed because it mirrors CaseKing's site layout.

If the most significant problem many of us have is the layout, there is no point in leaving any feedback. For some reason the powers that be have decided OcUK must copy CaseKing's layout, and that is that.

We're stuck with it now.

Uther · 22 Dec 2015 at 06:46

FoxEye said:
The layout of the new site is pap, but this won't be changed because it mirrors CaseKing's site layout.

If the most significant problem many of us have is the layout, there is no point in leaving any feedback. For some reason the powers that be have decided OcUK must copy CaseKing's layout, and that is that.

We're stuck with it now.

My exact feelings too. We're stuck with it, they are trying to tweak it to make the best of a bad job.
I just realised today that I haven't bothered browsing the site for over a week, and have zero desire to do so, whereas with the old site I looked at it at least once a day, and quite often bought something on impulse.

ados · 22 Dec 2015 at 10:27

Compare Product otpion is... poor.