https:// www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEyThey're doing that to avoid responsibility, I've had that a couple of times in the past, and had to remind the seller of UK law with regard to this matter.
Who is liable for faulty goods - the retailer or manufacturer? – Trading Standards Blog
A very common consumer question – which goes along the lines of: I have bought an item from a shop/retailer which is faulty – I have taken it back to the shop but they tell me to go to the Continue reading Who is liable for faulty goods – the retailer or manufacturer?→tradingstandardsblog.co.uk
This means that your statutory consumer rights are against the retailer – the company that sold you the product – not the manufacturer.
You can still make a claim against the manufacturer if you have a guarantee or warranty, or if the product has caused additional damage or injury, but we strongly recommend that you deal with the retailer in the first instance.
Ah ok I stand corrrected, thanks for pointing that out. So they've tried fobbing me off in the past when i've been told to contact the manufacturer. It was Argos with a Quest 2 and Amazon with a Pimax 8KX. Due to faults I got refunded in the end anyway but they definitely tried it on.
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